Answered by:
persistent pop-up; Feb2014
Question
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MGAdiag report:
Microsoft Genuine Advantage Diagnostic Tool report:
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-3R8G6-G64QV-GT8BK
Windows Product Key Hash: iyHJkTwtFua0eAO0f/Dbt72GCls=
Windows Product ID: 00359-OEM-8703881-23953
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {739356E1-B6CF-4E8E-BE85-90A27F100A05}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Edition 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-
80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{739356E1-B6CF-4E8E-BE85-90A27F100A05}
</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GT8BK</PKey><PID>00359-
OEM-8703881-23953</PID><PIDType>3</PIDType><SID>S-1-5-21-2260424288-2443794514-1458893741</SID><SYSTEM><Manufacturer>System
manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends
Inc.</Manufacturer><Version>5104</Version><SMBIOSVersion major="2"
minor="7"/><Date>20120914000000.000000+000</Date></BIOS><HWID>51623507018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>
Pacific Standard Time(GMT-08:00)
</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>1
00</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition
2003</Name><Ver>11</Ver><Val>63DADE55088CDD8</Val><Hash>QlR19eDm0qxlQB37ge/yNqAlfu8=</Hash><Pid>70145-748-6977024-
57661</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11"
Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11"
Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-038-823953-02-1033-7601.0000-1582013
Installation ID: 021213640781607535807286833131124163879864068951865876
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: GT8BK
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 2/21/2014 7:18:53 AM
Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: 0x00000000
HealthStatus: 0x0000000000000800
Event Time Stamp: 2:19:2014 20:14
WAT Activex: Registered
WAT Admin Service: Registered
HWID Data-->
HWID Hash Current: MAAAAAIAAgABAAEAAAACAAAAAQABAAEAln38xYobesCmJqpHgjCCi4qbPpOQYbDe
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
BGRT ALASKA A M I
MSDM ALASKA A M I
MSDM ALASKA A M I
SSDT AMD POWERNOW
SSDT AMD POWERNOW
-------------------------------------------------------------------------------------------
"Office" tab report:
Diagnostic Report (1.9.0019.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-3R8G6-G64QV-GT8BK
Windows Product Key Hash: iyHJkTwtFua0eAO0f/Dbt72GCls=
Windows Product ID: 00359-OEM-8703881-23953
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {739356E1-B6CF-4E8E-BE85-90A27F100A05}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Edition 2003 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{739356E1-B6CF-4E8E-BE85-90A27F100A05}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-GT8BK</PKey><PID>00359-OEM-8703881-23953</PID><PIDType>3</PIDType><SID>S-1-5-21-2260424288-2443794514-1458893741</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5104</Version><SMBIOSVersion major="2" minor="7"/><Date>20120914000000.000000+000</Date></BIOS><HWID>51623507018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>63DADE55088CDD8</Val><Hash>QlR19eDm0qxlQB37ge/yNqAlfu8=</Hash><Pid>70145-748-6977024-57661</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-038-823953-02-1033-7601.0000-1582013
Installation ID: 021213640781607535807286833131124163879864068951865876
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: GT8BK
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 2/21/2014 7:18:53 AM
Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: 0x00000000
HealthStatus: 0x0000000000000800
Event Time Stamp: 2:19:2014 20:14
WAT Activex: Registered
WAT Admin Service: Registered
HWID Data-->
HWID Hash Current: MAAAAAIAAgABAAEAAAACAAAAAQABAAEAln38xYobesCmJqpHgjCCi4qbPpOQYbDe
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
BGRT ALASKA A M I
MSDM ALASKA A M I
MSDM ALASKA A M I
SSDT AMD POWERNOW
SSDT AMD POWERNOW
THIS MADE THE FOLDER: (C:\MGADiagToolOutput) which is probably the report about the above process.last line added by me. Can you tell me if this popup is a genuine Microsoft thing. If it is not, how can I get rid of it? If it is, how can I get it to finish?
Thank you
Friday, February 21, 2014 4:15 PM
Answers
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There is not real problem in the report - apart from the validation result.
Please attempt validation using Internet Explorer at www.microsoft.com/genuine/validate - what happens?
If it fails, go to www.microsoft.com/genuine/diag, and see what that has to say - attempt any repairs it advises, and post back with details and a new MGADiag report.
When you do come back - please use the current version of MGADiag - from here...
http://go.microsoft.com/fwlink/?linkid=52012
The version you have already used is 4 years out of date, and misses a lot of data.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Edited by Noel D PatonModerator Saturday, February 22, 2014 7:26 AM add updated MGADiag request
- Proposed as answer by Noel D PatonModerator Wednesday, February 26, 2014 3:21 PM
- Marked as answer by Noel D PatonModerator Thursday, March 6, 2014 2:29 PM
Saturday, February 22, 2014 7:23 AMModerator
