locked
Re: Office 2003 reinstallation unable to authorize RRS feed

  • Question

  • Stephen,

    My situation is a little different...

    I was happily working with Office Pro 2003, but upgraded to Office 2007 as part of the Action Pack subscription.

    For whatever reason, Office 2007 didn't work well with my computer.  I uninstalled Office 2007 and re-installed Office 2003.

    All of that is fine, but I cannot activate the product.  It will not activate over the internet, so I try the phone activation.

     

    I get the installation ID, call the toll free number, load all of the numbers and here is what happens:

    (I initially tried this a week ago), when speaking with the rep, they were unable to provide a confirmation id (computers down or something).

    I called back later in the day and got the same answer.

     

    So I waited until today to try again (now that Office has de-activiated itself).  I called the toll free number, same routine, but this time I was able to get a confirmation ID.

    Well, so it seemed.  I only have 7 boxes in which I can place 6 digits each.  The rep continued to give me numbers even after the 7 blocks were filled.

    We confirmed the data (both the installation ID and the Confirmation ID), but it won't activate.

    I was placed on hold...and then told to call back in 24 hours.  No explanation as to why, or what will be different in 24 hours that hasn't corrected itself for a week.

     

    What can I do?  While I can open Word, Outlook, etc., I cannot create or reply to emails, or create new documents.  I am dead in the water.

    This same product worked fine a week ago on this same computer...What is going on?  Who can activate this product? 

     

    Monday, April 2, 2007 5:45 PM

Answers

  • RockIT55 

     

    I am Splitting this post off to it's own thread.This was done to cut down on the confusion caused by more then one person posting about an issue that may (or may not) be the same as the issue facing the person that originaly created the thread.

     

    In order to recieve the best support, we request all users initially run the Genuine Diagnostics tool to try and identify the individual issue you may be having. Please also provide a short description of the issue including any error messages or codes

    Download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, click Copy, then paste the report into a response message in this thread.

     

    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

    Thursday, April 5, 2007 11:45 PM
  • RockIT55,

     

    Here is another scenero which may be causing the problem. I understand you have uninstalled and re-installed etc. Maybe there are some lingering dll or other files still in the registry. Please try this but also provide me with the diagnostic report. 

     

     

    I understand the inconvenience you are currently experiencing and would like to provide available options we have for assisting customers to address issues they are currently experiencing. Attached below is a Knowledge Base (KB) article http://support.microsoft.com/kb/290301. This will allow you to download the Windows Installer Cleanup Utility and explain detailed information. Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs on your computer, then reinstall Microsoft Office using the genuine MS Office installation CD and product key.
    Next, review the KB article @ http://www.microsoft.com/genuine/selfhelp/PkuInstructions.aspx?displayLang=enUtility.  This link provides information for Windows Product Key Update Tool Instructions.
    If you are still having issues, can you do the following?


    1) Logon to the PC that is experiencing the notifications as a user with “ADMINISTRATOR” privileges.
    2) Download the tool: http://go.microsoft.com/fwlink/?linkid=52012 click RUN.
    3) When the tool loads, click “CONTINUE”.
    4) Is the “RESOLVE” button available? If so, please click “RESOLVE” to allow the diagnostic tool repair the issue.
    5) From the Windows tab, click the COPY button.
    6) Please reply back to this post and PASTE the entire results into reply of this post. 
    We can take a look at it and offer you some suggestions as to how to resolve this issue.

     

     

    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

    Thursday, April 5, 2007 11:49 PM

All replies

  • RockIT55 

     

    I am Splitting this post off to it's own thread.This was done to cut down on the confusion caused by more then one person posting about an issue that may (or may not) be the same as the issue facing the person that originaly created the thread.

     

    In order to recieve the best support, we request all users initially run the Genuine Diagnostics tool to try and identify the individual issue you may be having. Please also provide a short description of the issue including any error messages or codes

    Download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, click Copy, then paste the report into a response message in this thread.

     

    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

    Thursday, April 5, 2007 11:45 PM
  • RockIT55,

     

    Here is another scenero which may be causing the problem. I understand you have uninstalled and re-installed etc. Maybe there are some lingering dll or other files still in the registry. Please try this but also provide me with the diagnostic report. 

     

     

    I understand the inconvenience you are currently experiencing and would like to provide available options we have for assisting customers to address issues they are currently experiencing. Attached below is a Knowledge Base (KB) article http://support.microsoft.com/kb/290301. This will allow you to download the Windows Installer Cleanup Utility and explain detailed information. Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs on your computer, then reinstall Microsoft Office using the genuine MS Office installation CD and product key.
    Next, review the KB article @ http://www.microsoft.com/genuine/selfhelp/PkuInstructions.aspx?displayLang=enUtility.  This link provides information for Windows Product Key Update Tool Instructions.
    If you are still having issues, can you do the following?


    1) Logon to the PC that is experiencing the notifications as a user with “ADMINISTRATOR” privileges.
    2) Download the tool: http://go.microsoft.com/fwlink/?linkid=52012 click RUN.
    3) When the tool loads, click “CONTINUE”.
    4) Is the “RESOLVE” button available? If so, please click “RESOLVE” to allow the diagnostic tool repair the issue.
    5) From the Windows tab, click the COPY button.
    6) Please reply back to this post and PASTE the entire results into reply of this post. 
    We can take a look at it and offer you some suggestions as to how to resolve this issue.

     

     

    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

    Thursday, April 5, 2007 11:49 PM