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Live One Care Won't Update

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I have subscribed to Live One Care for about a month but continue to get messages that I cannot update virus and spyware protection when prompted. Error message indicates that I'm not a subscriber.

Saturday, March 14, 2009 1:02 AM

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Most likely you are not using the same Live ID you used when you purchased your subscription. You may have to contact support to retrieve the Live ID associated with your subscription. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Jim
- Marked as answer by Stephen BootsMVP, Moderator Monday, March 16, 2009 4:28 PM
Saturday, March 14, 2009 4:31 AM

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Have you activated One Care since you purchased a subscription? To activate, open One Care, select "Subscribe" and when asked for a Live ID enter the Live ID and password used to purchase your subscription and One Care will activate.
Jim

Saturday, March 14, 2009 1:12 AM

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It tells me that the subscription is not yet associated with my ID at this time, originally I logged correctly I thought

Saturday, March 14, 2009 2:06 AM
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Most likely you are not using the same Live ID you used when you purchased your subscription. You may have to contact support to retrieve the Live ID associated with your subscription. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90
Jim
- Marked as answer by Stephen BootsMVP, Moderator Monday, March 16, 2009 4:28 PM
Saturday, March 14, 2009 4:31 AM

Moderator