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XP WGA Crashes on reboot, and any type of WGA validation. RRS feed

  • Question

  • I have a machine that is crashing on reboot. Also whenever I try to do any type of activex based validation it crashes. Here is the output from the WGA Tool.

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 7f700212-badc-4faa-bdfc-0e44e6ec8fbd
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.17.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_77F760FE-150-80070002_7E90FEE8-175-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>7f700212-badc-4faa-bdfc-0e44e6ec8fbd</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-2052111302-1647877149-725345543</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dimension 8400               </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="3"/><Date>20060707000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>917033870184E06D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>      <Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>28B3C7AD426DDF3</Val><Hash>iDiQGvlTQ8T3HGj8cxZ9RHS8YjY=</Hash><Pid>70145-761-2550054-57760</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Data from the reboot crash is;
    Windows Genuine Advantage Notification has encountered a problem and needs to close.  We are sorry for the inconvenience.
    AppName: wgatray.exe     AppVer: 1.7.17.0     ModName: unknown
    ModVer: 0.0.0.0     Offset: 01fd097f

    I do have more crash info if needed, just didn't want to make this post huge.

    Any suggestions on how to remedy this, it is annoying.
    Friday, March 2, 2007 7:34 PM

Answers

  • Hi Richard,

      First off, Both your Windows and Office are Genuine!

      Secondly, I don't understand what you mean by "WGA Crashes on Reboot". The WGA Notifier does not run at every start up. Once you are found Genuine (and you are) it only runs periodically (in terms of days between checks) to ensure the windows is still genuine.

      Lastly, for the ActiveX Validation crashes, I suggest:

    1) Go to http://www.microsoft.com/Genuine/diag/ and click the “Start Diagnostic" button. If the tool finds any issues, click the "Resolve Now" button and follow the directions listed.

    2) Update your Video Drives. I know this sounds strange, but we have seen this before and it has always been video drivers, for some reason.
     

    Thank you,
    Darin Smith
    WGA Forum Program Manager


    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    --------------------------------------------------------

     

    Friday, March 2, 2007 10:23 PM
  • Thank you Darin,

    The link you provided crashed immediately in IE7 here is what the error/bug report contained,
    AppName: iexplore.exe     AppVer: 7.0.6000.16414     ModName: unknown
    ModVer: 0.0.0.0     Offset: 0656085f

    Should I also note that simple things like watching video on CNN's website causes WGA crashes because my WMP wont validate and instead crashes.... Even launching Media Player manually results in a crash.

    Any further suggestions?



    Tuesday, March 6, 2007 4:49 AM
  • Hi Again Richard,

      What happened when you tried step 2?

    Thank you,
    Darin Smith
    WGA Forum Program Manager

    --------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    -------------------------------------------------

    Tuesday, March 6, 2007 7:22 PM
  • Video adapter is ATI X300 Radeon and driver is 8.23-60209a1-030546C which according to dell is the latest one for my machine.

    The other video adapter in my system is my VNCHook driver. Since I have been working remotely over VPN I will remove this driver when I am in the office tomorrow.
    Wednesday, March 7, 2007 4:17 AM
  • Ok decided to live dangerously. Logged in remotely over RDP and removed the VNC driver. Rebooted and bingo WGA crash.

    So what next?
    Wednesday, March 7, 2007 4:54 AM
  • Just an Fyi, the crash I get when i try to validate Media Player 11 is;

    AppName: setup_wm.exe AppVer: 11.0.5721.5146 ModName: unknown

    ModVer: 0.0.0.0 Offset: 01fd0d2c

     

     

    Wednesday, March 7, 2007 12:43 PM
  • Sorry for so many replies but each is relevant.

    I have rebooted twice this morning and both times I have gotten the WGA crash coming back into windows, out of the last 38 reboots since 12/28/06 26 of the have resulted in a WGA fault. It may be because WGA has NEVER successfully finished a run on this machine but thats just speculation.

    Just for grins I tried the diagnostic site you mentioned above in firefox on my machine. It took me to a page that stated it was to help me test if firefox was configured properly. According to the site it was and presented me with a button to validate Windows or validate Office. When I clicked the windows one it crashed. Here is the info;

    AppName: firefox.exe     AppVer: 1.8.20070.21917     ModName: js3250.dll
    ModVer: 4.0.0.0     Offset: 00031e68


    Let me know if there is any further diagnostic info etc that I can provide.
    Wednesday, March 7, 2007 1:26 PM
  • Hi Richard,

      I think we have hit the point that it's becoming increasingly inefficient to continue the troubleshooting on the forum. Please go to https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and create a Support Request. After you do that, post the Support Request number in this thread.

     


    Thank you,
    Darin Smith
    WGA Forum Program Manager

    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    --------------------------------------------------------

    Wednesday, March 7, 2007 9:26 PM
  • Confirmation number: 1031097443


    Thursday, March 8, 2007 1:32 PM
  • Hi Richard,

      I'm not sure what the confirmation number is, the Support Rquest number that I was looking for should start with SRZ or SRX and then have about 12 numbers after.

    Thank you,
    Darin Smith
    WGA Forum Program Manager


    ------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    ------------------------------------------

    Thursday, March 8, 2007 11:09 PM
  • I see it now in a new email. SRX1031097443ID - OAS/WinXP/WGA

    Friday, March 9, 2007 12:18 PM

All replies

  • Hi Richard,

      First off, Both your Windows and Office are Genuine!

      Secondly, I don't understand what you mean by "WGA Crashes on Reboot". The WGA Notifier does not run at every start up. Once you are found Genuine (and you are) it only runs periodically (in terms of days between checks) to ensure the windows is still genuine.

      Lastly, for the ActiveX Validation crashes, I suggest:

    1) Go to http://www.microsoft.com/Genuine/diag/ and click the “Start Diagnostic" button. If the tool finds any issues, click the "Resolve Now" button and follow the directions listed.

    2) Update your Video Drives. I know this sounds strange, but we have seen this before and it has always been video drivers, for some reason.
     

    Thank you,
    Darin Smith
    WGA Forum Program Manager


    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    --------------------------------------------------------

     

    Friday, March 2, 2007 10:23 PM
  • Thank you Darin,

    The link you provided crashed immediately in IE7 here is what the error/bug report contained,
    AppName: iexplore.exe     AppVer: 7.0.6000.16414     ModName: unknown
    ModVer: 0.0.0.0     Offset: 0656085f

    Should I also note that simple things like watching video on CNN's website causes WGA crashes because my WMP wont validate and instead crashes.... Even launching Media Player manually results in a crash.

    Any further suggestions?



    Tuesday, March 6, 2007 4:49 AM
  • Hi Again Richard,

      What happened when you tried step 2?

    Thank you,
    Darin Smith
    WGA Forum Program Manager

    --------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    -------------------------------------------------

    Tuesday, March 6, 2007 7:22 PM
  • Video adapter is ATI X300 Radeon and driver is 8.23-60209a1-030546C which according to dell is the latest one for my machine.

    The other video adapter in my system is my VNCHook driver. Since I have been working remotely over VPN I will remove this driver when I am in the office tomorrow.
    Wednesday, March 7, 2007 4:17 AM
  • Ok decided to live dangerously. Logged in remotely over RDP and removed the VNC driver. Rebooted and bingo WGA crash.

    So what next?
    Wednesday, March 7, 2007 4:54 AM
  • Just an Fyi, the crash I get when i try to validate Media Player 11 is;

    AppName: setup_wm.exe AppVer: 11.0.5721.5146 ModName: unknown

    ModVer: 0.0.0.0 Offset: 01fd0d2c

     

     

    Wednesday, March 7, 2007 12:43 PM
  • Sorry for so many replies but each is relevant.

    I have rebooted twice this morning and both times I have gotten the WGA crash coming back into windows, out of the last 38 reboots since 12/28/06 26 of the have resulted in a WGA fault. It may be because WGA has NEVER successfully finished a run on this machine but thats just speculation.

    Just for grins I tried the diagnostic site you mentioned above in firefox on my machine. It took me to a page that stated it was to help me test if firefox was configured properly. According to the site it was and presented me with a button to validate Windows or validate Office. When I clicked the windows one it crashed. Here is the info;

    AppName: firefox.exe     AppVer: 1.8.20070.21917     ModName: js3250.dll
    ModVer: 4.0.0.0     Offset: 00031e68


    Let me know if there is any further diagnostic info etc that I can provide.
    Wednesday, March 7, 2007 1:26 PM
  • Hi Richard,

      I think we have hit the point that it's becoming increasingly inefficient to continue the troubleshooting on the forum. Please go to https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and create a Support Request. After you do that, post the Support Request number in this thread.

     


    Thank you,
    Darin Smith
    WGA Forum Program Manager

    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    --------------------------------------------------------

    Wednesday, March 7, 2007 9:26 PM
  • Confirmation number: 1031097443


    Thursday, March 8, 2007 1:32 PM
  • Hi Richard,

      I'm not sure what the confirmation number is, the Support Rquest number that I was looking for should start with SRZ or SRX and then have about 12 numbers after.

    Thank you,
    Darin Smith
    WGA Forum Program Manager


    ------------------------------------------

    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.
    ------------------------------------------

    Thursday, March 8, 2007 11:09 PM
  • I see it now in a new email. SRX1031097443ID - OAS/WinXP/WGA

    Friday, March 9, 2007 12:18 PM