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Windows not genuine, new hard drive (haven't found in other answers) RRS feed

  • Question

  • I've looked through tons of answers on here on windows not being genuine after setting up a new hard drive. I haven't found one quite like mine. I am not sure why it is suddenly invalid. My hard drive crashed and required me to get a new one to put into my HP. I reloaded 7 with their files and my OEM code, but three months later it is suddenly invalid. Can anybody help?

    It says the product code is invalid despite it being the same one I've used for three months and copied from my old hard drive.

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {1BA4353B-21E9-4C80-99B8-71C05022B3F6}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1BA4353B-21E9-4C80-99B8-71C05022B3F6}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3155611651-941606262-1571988468</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dm3 Notebook PC     </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.02</Version><SMBIOSVersion major="2" minor="6"/><Date>20100505000000.000000+000</Date></BIOS><HWID>F1C20900018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>B5E87595BC19738</Val><Hash>T5AH2Ikn+F+s3gvic+YXnQOmOoU=</Hash><Pid>81602-924-2205381-68481</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-1033-7601.0000-1362012
    Installation ID: 015493550253530176524080091582798545886473496700399531
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3Q6C9
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 3
    Trusted time: 6/16/2012 10:48:38 AM

    HWID Data-->
    HWID Hash Current: LgAAAAAAAgABAAEAAAACAAAAAgABAAEA6GH49tDBVPnSK2qO6kUw82RflgIYeQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-MPC
      FACP            HP            SLIC-MPC
      HPET            HPQOEM        SLIC-MPC
      BOOT            HPQOEM        SLIC-MPC
      MCFG            HPQOEM        SLIC-MPC
      SLIC            HPQOEM        SLIC-MPC
      SSDT            AMD           POWERNOW

    Saturday, June 16, 2012 3:51 PM

Answers

  • Notification Reason: 0xC004F063.

    windows is not properly interacting with the slic table.

    The usual fix for this is to change your product key to the one one your COA.

    click start

    right click computer

    select properties

    scroll to the bottom of the page and select change product key

    You will then have to activate by phone:

     How to activate Windows 7 manually (activate by phone)

    1) Click Start, and in the Search box type:   slui.exe  4

    2) Next press the 'ENTER' key

    3) Select your 'Country' from the list.

    4) Choose the 'Phone Activation' option.

    5) Stay on the phone (do not select/press any options) and wait for a person to help you with activation.

    6) Explain your problem clearly to the support person.

    Additional information:

    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

     OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows 7 looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

     COA SLP: This is the Product key that you see on the sticker on the side (or bottom,[ or inside the battery compartment]) of your computer. It is a valid product key, but should only be used in limited situations (such as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

    Saturday, June 16, 2012 5:34 PM
    Answerer

All replies

  • you are using an obselete version of the MGA. please repost using this one:

    http://go.microsoft.com/fwlink/?linkid=52012

    Saturday, June 16, 2012 4:38 PM
    Answerer
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
    Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
    Windows Product ID: 00359-OEM-8992687-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {1BA4353B-21E9-4C80-99B8-71C05022B3F6}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120503-2030
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1BA4353B-21E9-4C80-99B8-71C05022B3F6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3155611651-941606262-1571988468</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dm3 Notebook PC     </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.02</Version><SMBIOSVersion major="2" minor="6"/><Date>20100505000000.000000+000</Date></BIOS><HWID>F1C20900018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>B5E87595BC19738</Val><Hash>T5AH2Ikn+F+s3gvic+YXnQOmOoU=</Hash><Pid>81602-924-2205381-68481</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800010-02-1033-7601.0000-1362012
    Installation ID: 015493550253530176524080091582798545886473496700399531
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 3Q6C9
    License Status: Notification
    Notification Reason: 0xC004F063.
    Remaining Windows rearm count: 3
    Trusted time: 6/16/2012 12:12:00 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:18:2012 11:09
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAAAAgABAAEAAAACAAAAAgABAAEA6GH49tDBVPnSK2qO6kUw82RflgIYeQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-MPC
      FACP            HP            SLIC-MPC
      HPET            HPQOEM        SLIC-MPC
      BOOT            HPQOEM        SLIC-MPC
      MCFG            HPQOEM        SLIC-MPC
      SLIC            HPQOEM        SLIC-MPC
      SSDT            AMD           POWERNOW

    Saturday, June 16, 2012 5:11 PM
  • Notification Reason: 0xC004F063.

    windows is not properly interacting with the slic table.

    The usual fix for this is to change your product key to the one one your COA.

    click start

    right click computer

    select properties

    scroll to the bottom of the page and select change product key

    You will then have to activate by phone:

     How to activate Windows 7 manually (activate by phone)

    1) Click Start, and in the Search box type:   slui.exe  4

    2) Next press the 'ENTER' key

    3) Select your 'Country' from the list.

    4) Choose the 'Phone Activation' option.

    5) Stay on the phone (do not select/press any options) and wait for a person to help you with activation.

    6) Explain your problem clearly to the support person.

    Additional information:

    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:

     OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows 7 looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

     

     COA SLP: This is the Product key that you see on the sticker on the side (or bottom,[ or inside the battery compartment]) of your computer. It is a valid product key, but should only be used in limited situations (such as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

    Saturday, June 16, 2012 5:34 PM
    Answerer
  • Thanks for the help. Before I call in, is there a way to see what Product Key I have? I have a product key written down that I used to authenticate my Windows installation, and I know know which one it is. The sticker on my computer has worn off any helpful part of the product key that was listed on there. It is on the bottom of my laptop so gets a descent amount of rubbing from you know, laps.

    If I have just the other one, is that a problem? Am I out of luck? Thanks again for the help

    Saturday, June 16, 2012 6:00 PM
  • Anything?
    Saturday, June 16, 2012 9:33 PM
  • the only place to find the product key is on the COA unless you have it written down somewhere.

    I have a product key written down that I used to authenticate my Windows installation, and I know know which one it is.

    If the key is not in use on another computer and matches the version and edition you can use it

    I suggest you try a bright light and a good magnifier and see if you can recover the key.


    Saturday, June 16, 2012 10:14 PM
    Answerer
  • The product key appearing in your report cannot be used to manually activate Windows.  It is a generic OEM SLP product key.  You did not enter this key when you reinstalled.  In fact you did not enter any key.  You didn't have to since you did a restore, probably from recovery disks, and not an installation from a Windows retail disk.

    The only key you can enter manually is the one printed on your COA sticker.  It is different from the generic key and is unique.  Use a magnifier and a strong light and double-check what you wrote down.  Watch for easily confused characters like a B and an 8.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Saturday, June 16, 2012 10:27 PM
    Answerer
  • To answer your inquiries, I did use a product key when I reinstalled Windows. I got it from the hard drive before it officially crashed. I still have the hard drive if there is some way to get it off of that. I didn't do any recovery disks or any sort of restore. Since the hard drive was the problem, I had to buy a new hard drive and install windows from scratch on there. My computer does not have a disk drive, so couldn't do a restore or anything like that, just from scratch using the number I got from the hard drive.

    My computer came with Windows 7 installed, I didn't need to phone anyone.

    The sticker is a complete goner. I've tried to use a light, magnifying glass, everything. It's looking highly improbable to get any information from the sticker. And they didn't send anything with the computer box I have.

    If I didn't use any Product Key to install, how come Windows install asked for a product key and only accepted the installation when I put in the number I had?


    • Edited by morte11221122 Sunday, June 17, 2012 2:45 PM add'l info
    Sunday, June 17, 2012 2:44 PM
  • "morte11221122" wrote in message news:0e831f3e-729e-4f4c-9fc2-c405ed89fc3a...

    To answer your inquiries, I did use a product key when I reinstalled Windows. I got it from the hard drive before it officially crashed. I still have the hard drive if there is some way to get it off of that. I didn't do any recovery disks or any sort of restore. Since the hard drive was the problem, I had to buy a new hard drive and install windows from scratch on there. My computer does not have a disk drive, so couldn't do a restore or anything like that, just from scratch using the number I got from the hard drive.

    My computer came with Windows 7 installed, I didn't need to phone anyone.

    The sticker is a complete goner. I've tried to use a light, magnifying glass, everything. It's looking highly improbable to get any information from the sticker. And they didn't send anything with the computer box I have.

    If I didn't use any Product Key to install, how come Windows install asked for a product key and only accepted the installation when I put in the number I had?


     
     
    The Key from the HD is (90% of the time, from a manufacturer's install) not one that can be used for normal activation.
    The one in your report is the OEM_SLP Key - and requires a SLIC table in the BIOS to be able to properly self-activate.
    It also requires that you use the manufacturer's Recovery media for any re-installs necessary.
     
    If you did not use the proper Recovery media then the installation is invalid unless you can provide the Key from the COA sticker.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, June 17, 2012 7:41 PM
    Moderator