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Onecare does not recognize me

Question
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Sunday, July 27, 2008 9:38 PM
Answers
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Hello Matt, if you are using the correct Live ID and password this should not happen. I suggest contacting support to have this resolved. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowForum.aspx?ForumID=1740&SiteID=2Monday, July 28, 2008 2:09 AMModerator
All replies
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Open One Care, select "Subscribe" and when asked for a Live ID use the Live ID and password used to purchase your One Care subscription. Your subscription will be recognized and One Care will activate.Sunday, July 27, 2008 9:53 PMModerator
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I did that, and now it said that it wants me to "renew" my subscription. As I said, I already have a subscription ( a month old). What I was initially trying to do was to install SP3 on this computer (#2) and it said "Access Denied" so I looked on help and it said uninstall and re-install, so I did, but now it wants me to "Renew" my subscription. Seems like circular reasoning.Sunday, July 27, 2008 10:39 PM
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The above suggestion did not work. So I went into Control Panel and completely removed OneCare. Went to to the internet and re installed OneCare. I got the exact set of errors. I have created a word document and using Snagit, have captured the screen pages that it gave me. it is as follows:
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OneCare sign-in errors:
1. When I try to use OneCare I get this:
2. So I click on Renew. Then I get this:
3. I click on Next and get this:
4. So I click on next and get this:
5. Highlighted English, and then clicked next:
Now, I have two choices, neither are what I want. I click on activate a token and get this:
Which is clearly not what I want. I want to tell the system that I am a subscriber and I have a name and password, so I go back and click on the ‘Subscribe now” thinking that that is what I want. I get this:
Clearly not what I want.
Someplace I took the wrong branch. I am a subscriber (Matt.cabot@allincal.com) and have a password. So How do I get in?
To review, what I was trying to do was install XP SP3 onto this computer (PCabot2) . Pcabot2 was set up as the main computer, and Pcabot1 was the 2nd computer. I was able to install SP3 onto Pcabot1 but when I tried to install SP3 onto Pcabot2, I got an Access Denied error. I checked my firewall and found out I can not change that (for some reason). I then went to your help and it said to uninstall and re-install Onecare, so I did that and now I am in the pickle described above.
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Unfortunately, the screen shots did not copy. and there is no way to attach a file. If you will give me an email address, I will go to my other computer (Pcabot2) and email you the Word file.Monday, July 28, 2008 12:33 AM -
Hello Matt, if you are using the correct Live ID and password this should not happen. I suggest contacting support to have this resolved. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowForum.aspx?ForumID=1740&SiteID=2Monday, July 28, 2008 2:09 AMModerator