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  • Question

  • I got an old computer with xp installed which then had to be formatted.  I reinstalled xp but the key sticker is partially gone now I can't activate.  Here is the report.  thanks for any help

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Validation Code: 1

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
    Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
    Windows Product ID: 76477-OEM-2111907-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {120BD3FC-F40A-4512-9B9A-134C59A18E94}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{120BD3FC-F40A-4512-9B9A-134C59A18E94}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4C8MT</PKey><PID>76477-OEM-2111907-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-861567501-1229272821-725345543</SID><SYSTEM><Manufacturer>Gateway                        </Manufacturer><Model>E-3600                         </Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>PT84510A.15A.0003.P01.0110311619</Version><SMBIOSVersion major="2" minor="3"/><Date>20011031000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>F838348F0184C04E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Gateway, Inc.</name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>23287C96110170E</Val><Hash>yam98u/cOONIvpdFlV+faagUkZ0=</Hash><Pid>81605-903-3438692-65685</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 11036:Gateway, Inc|1E840:Gateway, Inc
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

    Sunday, February 28, 2010 12:01 AM

Answers

  • Hello rayven9,

    You are installing a Dell license for XP Home Edition onto a Gateway computer.  This is a violation of the End User Licensing Agreement (EULA).

    Since you cannot read the full product key on the Certificate of Authenticity on the Gateway, your best option IMO is to contact Gateway to see if you can order a set of Recovery discs for the computer.  When ordering, be sure to ask and confirm with the Gateway support personnel whether the recovery discs require the entry of the Product Key on the CoA, as yours in not entirely readable.

    If they do not require the use of the Product Key on the CoA, then you should be able to install Windows without any trouble.

    If they do, then you cannot use them for obvious reasons.  In such case, you have no other choice than to purchase a new Windows license for the computer.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Sunday, February 28, 2010 2:06 AM

All replies

  • Hello rayven9,

    You are installing a Dell license for XP Home Edition onto a Gateway computer.  This is a violation of the End User Licensing Agreement (EULA).

    Since you cannot read the full product key on the Certificate of Authenticity on the Gateway, your best option IMO is to contact Gateway to see if you can order a set of Recovery discs for the computer.  When ordering, be sure to ask and confirm with the Gateway support personnel whether the recovery discs require the entry of the Product Key on the CoA, as yours in not entirely readable.

    If they do not require the use of the Product Key on the CoA, then you should be able to install Windows without any trouble.

    If they do, then you cannot use them for obvious reasons.  In such case, you have no other choice than to purchase a new Windows license for the computer.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Sunday, February 28, 2010 2:06 AM
  • Thanks for the info.  Gateway won't help me because it is an old system and out of warranty.  I just used the XP that was given to me with the computer.  How do I go about purchasing a new product key?  Is it ok to use it more than once? Or can I buy an xp with a key that works more than once?  I have two computers in the house.  Thanks
    Sunday, February 28, 2010 10:18 AM
  • Hello rayven9,

    Consumer licenses for XP (retail and OEM) allow only ONE computer to have ONE installation of XP per license.  You can of course reinstall that ONE installation as many times as you need to on that ONE computer.

    Since the computer already has a CoA on it, it is still licensed to run the Windows listed on the CoA.  You technically don't need a new license, you just need the correct media to install the license you still have.  Unfortunately, having the Product Key partially unreadable makes this a much more difficult exercise.

    Try this alternative supplier for factory recovery discs:  www.restoredisks.com

    If there is no way to get the recovery discs, then you'll have to purchase a Windows license from your favorite software retailer.  XP products have been discontinued for a while so it might be difficult to locate stocks.  Be careful about buying these, as there are tons of counterfeit copies on sale on the internet.  Buy from a name-brand local or online store.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Sunday, February 28, 2010 1:27 PM