locked
Error running collect/send logs on Server (Home Server Toolkit) RRS feed

  • Question

  •  

    Having a small problem and would like some advice on what to do.

    I have been having a problem with WHS so I wanted to submit a report.  Before doing this I wanted to send the diagnostic data to MS and get the CAB number.  When I ran the tool (Settings->Toolkit->Support tab -> Send->Collect and Send) I got the error:

    TALQ threw exception Could not find file ‘C:\Documnets and Settings\Administrator\Local Settings\Temp\2\CabId.log’.

    When I click OK it just stops so I have not uploaded my diagnostic data or attained a CAB.

    Checked for the file manually and it does not exist.

    Any ideas on what I should do?

    Wednesday, June 11, 2008 3:46 AM

Answers

  • nice handle - did you go to Pomona College?

     

    see this post -- 

    http://forums.microsoft.com/WindowsHomeServer/ShowPost.aspx?PostID=3445338&SiteID=50

    for manual steps.  Copied here so you don't even have to click the link ...

     

     

    Submitting Bugs

     

    Every single bug you submit on Connect will require a CAB number with it. To learn how to get a CAB before you submit a bug click this link. https://connect.microsoft.com/WindowsHomeServer/content/content.aspx?ContentID=8535.

     

    For those of you that are experiencing a Toolkit issue ... fortunately there is another method.

     

    Zip this folder and upload it with your bug.

     

    XP machine:
    %SystemDrive%\Documents and Settings\All Users\Application Data\Microsoft\Windows Home Server\logs

     

    Vista machine:
    %SystemDrive%\ProgramData\Microsoft\Windows Home Server\logs

     

    Home Server logs:         
    %SystemDrive%\Documents and Settings\All Users\Application Data\Microsoft\Windows Home Server\logs

     

    If you do not attach CAB's - the WIndows Home Server teame cannot help you. So please help us all be proactive and submit CAB's with your bug.

     

    Wednesday, June 11, 2008 3:50 AM

All replies

  • nice handle - did you go to Pomona College?

     

    see this post -- 

    http://forums.microsoft.com/WindowsHomeServer/ShowPost.aspx?PostID=3445338&SiteID=50

    for manual steps.  Copied here so you don't even have to click the link ...

     

     

    Submitting Bugs

     

    Every single bug you submit on Connect will require a CAB number with it. To learn how to get a CAB before you submit a bug click this link. https://connect.microsoft.com/WindowsHomeServer/content/content.aspx?ContentID=8535.

     

    For those of you that are experiencing a Toolkit issue ... fortunately there is another method.

     

    Zip this folder and upload it with your bug.

     

    XP machine:
    %SystemDrive%\Documents and Settings\All Users\Application Data\Microsoft\Windows Home Server\logs

     

    Vista machine:
    %SystemDrive%\ProgramData\Microsoft\Windows Home Server\logs

     

    Home Server logs:         
    %SystemDrive%\Documents and Settings\All Users\Application Data\Microsoft\Windows Home Server\logs

     

    If you do not attach CAB's - the WIndows Home Server teame cannot help you. So please help us all be proactive and submit CAB's with your bug.

     

    Wednesday, June 11, 2008 3:50 AM
  • Thanks, tried searching but did not come up with much (don't think I was searching for the right stuff).  Will get going on submitting the problem report with logs attached.  Might not be able to upload for a few days as my net is currently running slow, but will give it a go.

     

     T. Headrick wrote:

    nice handle - did you go to Pomona College?

    Unless you are refering to a little country town in QLD Austraila then no.  Also no if you were but at least you would be close.

    Wednesday, June 11, 2008 7:22 AM