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CAN'T USE OFFICE SMALL BUSINESS 2007 - HAVE WINDOWS VISTA - IT WON'T TAKE MY PRODUCT KEY!!!! NEED SOMEONE A.S.A.P! & NUMBER!!! RRS feed

  • Question

  • I purchased Office Small Business 2007  -  I have Windows Vista on my NEW HP Pavilion 6000 notebook.  I have typed the product key over and over and it won't take it.  I have the cover where I purchased this software at Sam's Club in Hickory, North Carolina.  I have the orginial receit and I will take this back if I have this much trouble to use it. 

     

    I need someone to provide me a PHONE NUMBER which is not fair keeping people on the internet and having to type and go to this page and to this other page and read some more and log here and sign up here etc. . . the list goes on and on.  That is NOT the way to treat a NEW CUSTOMER who HAS BOUGHT THE SOFTWARE!!!  Their is not a pHONE NUMBER ANYWHERE.   THIS IS NOT GOOD.   THEREFORE I MIGHT BE TAKING THIS BACK  -  IF I DO NOT HEAR FROM SOMEONE SOON.   

     

                             HOPE TO HEAR FROM YOU SOON -   JUDY CHURCH

     

    CAN'T FIND AN ANSWER NO WHERE -  PLEASE CALL SOON!!!

     

    Sunday, September 9, 2007 2:29 PM

Answers

  • Sunday, September 9, 2007 3:54 PM
    Moderator
  • Judy,

     

    Thank you for purchasing MS Software. As Carey posted below this is Windows Genuine Advantage forum vs. the Office Genuine Advantage forum. First I am editing your post to omit your cell number as we don't want personal information out there.

     

         Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information. Please review knowledge base article (KB) How to troubleshoot problems that you may experience when you try to activate a 2007 Office product @:  http://support.microsoft.com/kb/919895, and http://support.microsoft.com/kb/903275/en-us for Office Suites 2003 and below.  The links will provide resolutions supporting Office Suites. However if the issue persists I would recommend you contact Microsoft Office support at http://support.microsoft.com/gp/assistsupport and choosing your product to create a support incident.

     

    There are two methods for activating Office; telephone and the Internet which is the easier of the two methods. To activate the product by using the Internet, follow these steps:


    For Microsoft Office 2007, follow these steps:

     

    1)      Start any office program.

    2)      In the Office Activation Wizard, click the “Activate by using Internet” option, and then click “Next”.

    3)      Click “Submit” to send your information to the Microsoft licensing servers.

     

    NOTE:  When your information is validated, the “Activation Complete” page appears.  Then, you can use the Office programs.  You will not have to activate Office in the future.

    4)      Click “Finish”

     

    Please follow the below guidance for telephone activation for your version of Office:

    1)      Start any Office program.

    2)      In the “Office Activation Wizard”, click the “Activate by using the telephone” option, and then click Next

    3)      Read the “Microsoft Office Privacy Policy” page, and then click “Next”.
    Note You are not required to read the Microsoft Office Privacy Policy to continue these steps in Microsoft Office 2007. A link to the Microsoft Office Privacy Policy is provided so that you can read it at any time.

    4)      In the “Select your location” list, select a country or region. Call the telephone number that is listed on line 2. The customer service agent will ask you for the installation ID and will give you a confirmation ID in return. Type the confirmation ID in the boxes provided.

    5)      Click “Next”.

    6)      On the “Activation Complete” page, click “Finish”.

    Please reference the following site for activation and registration centers for Microsoft products:   http://support.microsoft.com/kb/326851 .  The KB article will provide numbers to call for activating Microsoft products.  Please re-post here should you need further assistance. Thank you and have a great day!

     

     

    Stephen Holm, MS

    WGA Forum Manager

     

     

    Monday, September 10, 2007 8:19 PM

All replies

  • Sunday, September 9, 2007 3:54 PM
    Moderator
  • Judy,

     

    Thank you for purchasing MS Software. As Carey posted below this is Windows Genuine Advantage forum vs. the Office Genuine Advantage forum. First I am editing your post to omit your cell number as we don't want personal information out there.

     

         Your issue appears to be outside the scope of the Genuine Advantage forum. In an attempt to assist I would like to provide the following information. Please review knowledge base article (KB) How to troubleshoot problems that you may experience when you try to activate a 2007 Office product @:  http://support.microsoft.com/kb/919895, and http://support.microsoft.com/kb/903275/en-us for Office Suites 2003 and below.  The links will provide resolutions supporting Office Suites. However if the issue persists I would recommend you contact Microsoft Office support at http://support.microsoft.com/gp/assistsupport and choosing your product to create a support incident.

     

    There are two methods for activating Office; telephone and the Internet which is the easier of the two methods. To activate the product by using the Internet, follow these steps:


    For Microsoft Office 2007, follow these steps:

     

    1)      Start any office program.

    2)      In the Office Activation Wizard, click the “Activate by using Internet” option, and then click “Next”.

    3)      Click “Submit” to send your information to the Microsoft licensing servers.

     

    NOTE:  When your information is validated, the “Activation Complete” page appears.  Then, you can use the Office programs.  You will not have to activate Office in the future.

    4)      Click “Finish”

     

    Please follow the below guidance for telephone activation for your version of Office:

    1)      Start any Office program.

    2)      In the “Office Activation Wizard”, click the “Activate by using the telephone” option, and then click Next

    3)      Read the “Microsoft Office Privacy Policy” page, and then click “Next”.
    Note You are not required to read the Microsoft Office Privacy Policy to continue these steps in Microsoft Office 2007. A link to the Microsoft Office Privacy Policy is provided so that you can read it at any time.

    4)      In the “Select your location” list, select a country or region. Call the telephone number that is listed on line 2. The customer service agent will ask you for the installation ID and will give you a confirmation ID in return. Type the confirmation ID in the boxes provided.

    5)      Click “Next”.

    6)      On the “Activation Complete” page, click “Finish”.

    Please reference the following site for activation and registration centers for Microsoft products:   http://support.microsoft.com/kb/326851 .  The KB article will provide numbers to call for activating Microsoft products.  Please re-post here should you need further assistance. Thank you and have a great day!

     

     

    Stephen Holm, MS

    WGA Forum Manager

     

     

    Monday, September 10, 2007 8:19 PM