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  • Question

  • My computer was originally installed with Windows XP Home Edition but a year ago I had some problems and the repair technician installed Windows XP Pro, I believe. Now I get a notice from Microsoft that my XP is not genuine. What should I do? Thanks =)
    Wednesday, May 31, 2006 3:40 PM

Answers

All replies

  • Backup your personal files, then use your genuine Windows XP Home Edition CD and its associated genuine Product Key to perform a "clean install".

    Clean Install Windows XP http://www.michaelstevenstech.com/cleanxpinstall.html  

    Wednesday, May 31, 2006 3:48 PM
    Moderator
  • I am running XP PROFESSIONAL now "illegally" because of a computer tech who cleaned my hard drive of viruses and re-installed Windows (but put XP PRO instead of HOME). My computer is a DELL LAPTOP and I have no clue on where my XP HOME CD went, but I do have the PRODUCT KEY on the bottom of the laptop. I tried putting it in using the tool, but of course I cannot because it is a HOME KEY.

    I would like to either revert or convert to PRO. I do not feel I should have to pay $149 at this point given the fact that I have paid money to DELL already to have the HOME version. Is there any possible way to upgrade without having to re-install everything? IN other words, can I get a damn XP PRO key for a little less (like $50 or something?).

    If not, I feel it extremely unprofessional to put paying customers in situation. Believe it or not I did support MICROSOFT. I did actually purchase XP HOME and if I need to go back, so be it... but I know that I would not put my customer through this stuff after they paid. I would let them have an option to revert WITHOUT having to re-install all other software.  

    WHAT STORE MAKES A CUSTOMER DO THIS IN RETAIL/E-TAIL/ETC? NONE... YOU DEFINITELY WOULD NOT GET THIS KIND OF SERVICE FROM EVEN A WAL-MART...AND THIS IS MICROSOFT FOR GOODNESS SAKES.  

    I REEEEEEEEEEEEEEEEEEEEEEALLLLY AM LOOKING FORWARD TO GETTING AN APPLE LAPTOP NOW OR LEARNING LINUX/UNIX OR SOMETHING ELSE.

    I AM ALREADY A PROUD SUPPORTER OF THE SUPERIOR BROWSER FIREFOX AND AM LOOKING FORWARD TO BROADENING MY COMPUTER HORIZON.
    Sunday, June 4, 2006 8:35 AM
  •  salepost wrote:
    My computer was originally installed with Windows XP Home Edition but a year ago I had some problems and the repair technician installed Windows XP Pro, I believe. Now I get a notice from Microsoft that my XP is not genuine. What should I do? Thanks =)
    Sunday, June 4, 2006 3:57 PM
  • If you have a Dell Certificate of Authenticity affixed to your Dell computer, all you need to do is contact Dell support and request a Dell Windows XP Reinstallation CD, then proceed with a "clean install".

    Welcome to Dell Support! http://support.dell.com/support/  

    Clean Install Windows XP http://www.michaelstevenstech.com/cleanxpinstall.html  

    Monday, June 5, 2006 2:12 AM
    Moderator
  • In order to provide a ready resource for our customers to troubleshoot validation problems we have provided the following diagnostic site:

     

    http://www.microsoft.com/genuine/diag/

     

     By following the directions on this site you may be able to resolve this issue. If this still fails please provide us with the diagnostics information from the WGA Diag Tool located here:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    By using the “copy” button you can paste the information in its entirety to the forum.

     

    Note: Never post Product Keys to the internet or these forums

     

    Hth

    dave

    Monday, June 19, 2006 4:08 PM