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SP2 upgrade fails at Checking product key. RRS feed

  • Question

  • I am trying to upgrade a Dell D505 laptop that came with XP Pro SP1a to SP2.  The upgrade always fails at at "Checking product key".  I tried all the fixes on this site and none has worked.  I was having problems with auto updates so I have now reinstalled XP SP1a from the Dell restoration CDs and successfully updated all updates automatically except SP2.  SP2 still fails at Checking product key.  I have used the MGADiage tool and all looks right.  Does anyone have any ideas or seen this before. 

    MGADiag.exe as follows

    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Genuine
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.1.0.pro
    Download Center code: PS9Q5QF
    ID: 8981ac72-f22f-4190-a40e-309fc54358d5
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signature Type: Microsoft
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 0
    Cache refresh Interval: 2145 seconds
    Extended notification delay(non-genuine): N/A
    Extended notification delay(un-activated): N/A
    All disabled: N/A
    Reminder reduced: N/A
    File Exists: Yes
    Version: 1.5.540.0
    Signatue Type: Microsoft

    OGA Data-->
    Office Status: 109
    Office Diagnostics: B4D0AA8B-467-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>8981ac72-f22f-4190-a40e-309fc54358d5</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.1.0.pro</OS><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-73586283-1935655697-1343024091</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude D505                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="3"/><Date>20060307******.******+***</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>ABA33F07018400EC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Thanks in advance

    Charlie

    Friday, August 18, 2006 7:16 PM

Answers

  • This worked for me (recommended for a Dell laptop, I have a Vaio):

    1) Please go into the CMD prompt (Start/Run --> cmd.exe )

    2) Then type cd /d %windir%\inf and make sure we are in that
    directory.

    3) Then type ren oem*.inf oem*.old, it will go back to the prompt
    after giving you some error (Do not worry about it)

    4) Then type ren oem*.pnf oem*.old1, it will go back to the prompt
    after giving you some error (Do not worry about it)

    5) Then goto start - run - type "%windir%\inf" and you will see
    the files in the folder.

    6) Then find the file by name INFCACHE.1 and take a backup of it
    to desktop (by copying it to desktop) and delete the INFCACHE.1
    from c:\windows\inf.

    7) Close all windows and reboot the computer to safe mode and
    start the installation of SP2 and it should go fine.

    Cheers
    Ste
    Wednesday, November 15, 2006 11:50 PM
  • You can obtain free Windows Update support, including SP2 installation issues, by contacting Microsoft support: http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=3518&gprid=185522

    Also see: Windows XP Service Pack 2 problem Solver: http://winhlp.com/WxSP2.htm

     

    Friday, August 18, 2006 7:29 PM
    Moderator
  • cjg:

     

    Your system is perfectly genuine and shouldn't be held back from any updates or such. HOWEVER, SP2 is not a WGA gated item - meaning it does not need to go through validation to correctly process and install.

     

    Unfortunately, I hate to pass you off, but the question you have is out of the scope of the forum. I'd suggest finding the corresponding SP2 forum/newsgroup from www.support.microsoft.com.

    (The issue may also be iwthin the digital signture issue in your error log file - I would recommend checking http://support.microsoft.com/Default.aspx?kbid=813442)

    I hope this helps,

    -phil

    Saturday, August 19, 2006 12:50 AM

All replies

  • You can obtain free Windows Update support, including SP2 installation issues, by contacting Microsoft support: http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=3518&gprid=185522

    Also see: Windows XP Service Pack 2 problem Solver: http://winhlp.com/WxSP2.htm

     

    Friday, August 18, 2006 7:29 PM
    Moderator
  • Actually I can not obtain free support.  My machine had a prodcut id that is Dell OEM so they say I have to pay 35.00 for supprort.  Do I have a gunuine copy of windows?  What is wrong with my product ID that I can't upgrade to SP2.

     BTW  I see this error at the end of the setupapi.log file

    [2006/08/18 14:45:54 2840.1]
    #-198 Command line processed: "C:\Program Files\Internet Explorer\iexplore.exe"
    #E361 An unsigned or incorrectly signed file "c:\docume~1\paul\locals~1\temp\icd1.tmp\odc.inf" will be installed (Policy=Ignore). Error 1168: Element not found.
    #-024 Copying file "C:\DOCUME~1\Paul\LOCALS~1\Temp\ICD1.tmp\odc.dll" to "C:\WINDOWS\System32\odc.dll".
    #E361 An unsigned or incorrectly signed file "C:\DOCUME~1\Paul\LOCALS~1\Temp\ICD1.tmp\odc.dll" will be installed (Policy=Ignore). Error 0xe000022f: The third-party INF does not contain digital signature information.
    [2006/08/18 14:45:57 2840.4]
    #-198 Command line processed: "C:\Program Files\Internet Explorer\iexplore.exe"
    #-024 Copying file "C:\DOCUME~1\Paul\LOCALS~1\Temp\ICD1.tmp\odc.inf" to "C:\WINDOWS\Downloaded Program Files\odc.inf".
    #E361 An unsigned or incorrectly signed file "C:\DOCUME~1\Paul\LOCALS~1\Temp\ICD1.tmp\odc.inf" will be installed (Policy=Ignore). Error 0x800b0100: No signature was present in the subject.

    Thanks Again

    Charlie

    Friday, August 18, 2006 7:48 PM
  • cjg:

     

    Your system is perfectly genuine and shouldn't be held back from any updates or such. HOWEVER, SP2 is not a WGA gated item - meaning it does not need to go through validation to correctly process and install.

     

    Unfortunately, I hate to pass you off, but the question you have is out of the scope of the forum. I'd suggest finding the corresponding SP2 forum/newsgroup from www.support.microsoft.com.

    (The issue may also be iwthin the digital signture issue in your error log file - I would recommend checking http://support.microsoft.com/Default.aspx?kbid=813442)

    I hope this helps,

    -phil

    Saturday, August 19, 2006 12:50 AM
  • ravi why you are saying
    Sunday, August 20, 2006 5:06 AM
  • Charlie,

    I am experiencing the exact same issue, although on an IBM Thinkpad.  Did you manage to resolve this issue?  Can you point me in the right direction.

     

    Thanks

    RXUYDC

    Sunday, September 10, 2006 2:28 AM
  • Sunday, September 10, 2006 2:33 AM
    Moderator
  • Hi,

    I have the same problem.... Can You solve it?

    Thanks,




    Thursday, October 26, 2006 3:13 PM
  • Hi,

    Can you solve it?  thanks for ur help.
    Thursday, October 26, 2006 3:15 PM
  • This worked for me (recommended for a Dell laptop, I have a Vaio):

    1) Please go into the CMD prompt (Start/Run --> cmd.exe )

    2) Then type cd /d %windir%\inf and make sure we are in that
    directory.

    3) Then type ren oem*.inf oem*.old, it will go back to the prompt
    after giving you some error (Do not worry about it)

    4) Then type ren oem*.pnf oem*.old1, it will go back to the prompt
    after giving you some error (Do not worry about it)

    5) Then goto start - run - type "%windir%\inf" and you will see
    the files in the folder.

    6) Then find the file by name INFCACHE.1 and take a backup of it
    to desktop (by copying it to desktop) and delete the INFCACHE.1
    from c:\windows\inf.

    7) Close all windows and reboot the computer to safe mode and
    start the installation of SP2 and it should go fine.

    Cheers
    Ste
    Wednesday, November 15, 2006 11:50 PM
  • I have been working on a Dell D505 with the same problem and would like to state that Ste's solution worked sweetly for me. Thanks Ste!
    Thursday, November 16, 2006 11:52 AM
  • Hi Ste,
    Thank you for your help. It worked fine for me. I had same problem with an Fujitsu-Siemens Amilo Pro V2000.
    Regards
    bartsco
    Thursday, November 30, 2006 3:47 PM
  • Thanks Ste - worked like a champ.
    Friday, December 1, 2006 8:01 AM
  • Ste; THANKS! I had been gnawing on this one for a week now. Worked very nicely with my D505 :-)
    Thursday, December 14, 2006 5:02 PM
  • You da man Ste.  Hit the nail on the head. Thanks for the help.
    Thursday, December 21, 2006 5:47 AM
  • I didn't get any error messages when running the ren commands, but it seems to be working smoothly now! Thanks for the help!

    Solved the problem on a Toshiba Satellite M40.

    Thursday, December 28, 2006 10:31 PM
  • don't want to tell you how long i've been trying to solve it, but that fix worked... so glad i found this thread
    Monday, January 8, 2007 12:28 AM
  • I cannot thank you enough! This worked perfectly!
    Tuesday, January 9, 2007 4:54 PM
  • I don't know how you figured that out but I have been working on it day and night for 5 days.  I reinstalled XP and toyed with the registry you name.   You are the man!!

    Thanks

    Sunday, January 21, 2007 11:14 PM