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HP computer that is less than 18 months old keeps shutting down RRS feed

  • Question

  • I keep receiving this come up on my main screen and keep getting messages from Microsoft..saying I do not have a genuine windows operating system. 

     

    Windows 7

    Evaluation Copy. Build 7601

    This copy of Windows is not genuine.

    I reported that I was having problems now my computer shuts down if I am On it for more than an hour.  Please help

    Thursday, December 22, 2011 9:21 PM

Answers

  • I suspect you may have sp1 release candidate installed which has expired. Please post a MGA diagnostic so we can see what you have.

     

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    • Proposed as answer by Darin Smith MS Thursday, December 22, 2011 11:38 PM
    • Marked as answer by Darin Smith MS Tuesday, December 27, 2011 11:10 PM
    Thursday, December 22, 2011 9:57 PM
    Answerer

All replies

  • I suspect you may have sp1 release candidate installed which has expired. Please post a MGA diagnostic so we can see what you have.

     

      In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    • Proposed as answer by Darin Smith MS Thursday, December 22, 2011 11:38 PM
    • Marked as answer by Darin Smith MS Tuesday, December 27, 2011 11:10 PM
    Thursday, December 22, 2011 9:57 PM
    Answerer
  • No reply from the Original Poster.

    Issue is assumed to be resolved.
    Darin MS
    Tuesday, December 27, 2011 11:10 PM