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    OneCare has encountered a problem and may not be protecting this computer.

    I have checked the Help Center and the forums and cannot find a solution.

    Can anyone help me?

    Monday, December 10, 2007 5:24 PM

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    Im getting the same thing. If you find out then can you let me know.

    I have to shut down my computer and when it restarts it is back to green. If you loose connect to the internet I have noticed this problem, but thats just what I have noticed.

    I could be wrong and this is why I said if you find out then to please let me know.

    Thanks

    Monday, December 10, 2007 8:44 PM
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    I get the red 'alert' icon on my WLOC 2.0.2500.12 hub machine after one of the 'slave' machines had a competing anti-virus program installed. 

    Once the AVG anti-virus Free Edition was removed from the slave machine, that machine now shows up with a 'fair' rating (since it's backed up, but not via WLOC).  But, no matter what I do (reboots, etc) the HUB machine still shows a RED ICON, and lists the slave machine as having an "urgent" issue - instructs me to "remove interfering programs". 

    AVG was removed two days ago. 
    Q: Will I need to remove WLOC and re-install to get it to sync up with reality properly? 
    Any ideas?  [too bad they no longer have STE's at the Squish]
    Tuesday, December 11, 2007 2:40 AM
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     TDMacaulay wrote:

     

    OneCare has encountered a problem and may not be protecting this computer.

    I have checked the Help Center and the forums and cannot find a solution.

    Can anyone help me?

    Please contact support for help with this issue - 

    How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Tuesday, December 11, 2007 2:56 AM
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     Nospam42 wrote:
    I get the red 'alert' icon on my WLOC 2.0.2500.12 hub machine after one of the 'slave' machines had a competing anti-virus program installed. 

    Once the AVG anti-virus Free Edition was removed from the slave machine, that machine now shows up with a 'fair' rating (since it's backed up, but not via WLOC).  But, no matter what I do (reboots, etc) the HUB machine still shows a RED ICON, and lists the slave machine as having an "urgent" issue - instructs me to "remove interfering programs". 

    AVG was removed two days ago. 
    Q: Will I need to remove WLOC and re-install to get it to sync up with reality properly? 
    Any ideas?  [too bad they no longer have STE's at the Squish]

    You should not need to reinstall OneCare on the slave machine, but if the Hub is not showing the updated status of the slave, then there's a communication problem. You can try the reinstall route or contact support.

    How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Tuesday, December 11, 2007 2:57 AM
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    The odd part is the hub machine shows the status as of the "red" machine with today's date after rebooting both machines. I tried the support thing, but there are too many "twisty little passages, all alike" in the knowledgebase.  (XYZZY)
    Tuesday, December 11, 2007 7:45 PM
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    If you didn't manage to get to the support submission form (get more help/contact support/select trial user if it can't validate your subscription on the first go) then I think trying the option to remove the slave machine from the hub, which will cause the slave to become unsubscribed, and then reinstalling and activating once again, may be worth a try.

    -steve

     

    Wednesday, December 12, 2007 2:23 AM
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    That worked.

    Steps:
    1) Remove the formerly 'at risk' computer from the HUB machine's OneCare circle.
    2) Re-activate OneCare subscription on the formerly 'at risk' PC.

    I hope this helps someone else...
    Wednesday, December 12, 2007 5:53 AM
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    Thanks for confirming. Of course, you shouldn't have needed to do this - it sounds like some sort of disconnect in the Hub functionality with monitoring of that PC. (I'll say it....could be a bug!)

    -steve

     

    Thursday, December 13, 2007 2:07 AM
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    As a Software Quality Assurance Manager with ~20 years of experience (13 of them at Microsoft), I'd stake my reputation on it - there's a bug there.  Best of luck sorting it out.  I hope I've given you enough details to reproduce in-house. 
    [The 'incompatible' free-ware virus protection software was the latest version freely available...]
    Thursday, December 13, 2007 5:58 PM
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    Okay, I'll call it a bug, too.

    -steve

     

    Thursday, December 13, 2007 7:48 PM
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    Well Steve I saw you was able to help one of the three of us so how do we get rid of the red icon? The support link doesnt help me at all. Computer is up to date and I belive virus free...... so now what?

    Thanks,

    Christina

    Saturday, December 15, 2007 3:45 AM
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     woodstock6978 wrote:

    Well Steve I saw you was able to help one of the three of us so how do we get rid of the red icon? The support link doesnt help me at all. Computer is up to date and I belive virus free...... so now what?

    Thanks,

    Christina

    Why does the support link not help you?

    -steve

    Tuesday, December 18, 2007 1:14 AM
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    Because Ive done everything thats been asked but my icon is still in the red. Ive scanned and there is no bugs so Im not understanding this problem. So what else can I try?

    Wednesday, December 19, 2007 10:05 AM
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     woodstock6978 wrote:

    Because Ive done everything thats been asked but my icon is still in the red. Ive scanned and there is no bugs so Im not understanding this problem. So what else can I try?

    Christina,

    When you open OneCare, what does the banner at the top of the OneCare window, that is shaded in red, say for the reason for your red status? What actions does it indicate you need to take and what have you tried or done?

    -steve

    Wednesday, December 19, 2007 8:27 PM
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