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Cannot validate or open control panel RRS feed

  • Question

  • I was trying to download an update for Vista which required me to validate first, and I tried both methods and failed.  I also have not been able to open Control Panel and I don't know if this is related.  I used the MGA tool as suggested and it came up with this:

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {715D5284-4095-4022-8466-BD64C4974E89}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6000.16509]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{715D5284-4095-4022-8466-BD64C4974E89}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-1132811166-2593723445-4225915115</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion tx1000 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.18      </Version><SMBIOSVersion major="2" minor="4"/><Date>20070720000000.000000+000</Date></BIOS><HWID>46313507018400FE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>40E89C4F5382F10</Val><Hash>rUL1ivAa02XQVUoStqPZaOHF46w=</Hash><Pid>81602-904-9022431-68377</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002
    Friday, February 1, 2008 4:14 AM

Answers

  •  

    Hello jessiecat,

     

      The line in your Diagnostic Report that says "File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6000.16509]" tells me that the files "Slsvc.exe" has been tampered modified or corrupted in some way (without Vista's authorization). We also see the line "Online Validation Code: 0x80070426".  The error code 0x80070426 means that the Software Licensing Service has stopped. File Slsvc.exe is the Software Licensing Service and since it has been Tampered Modified or randomly Corrupted...that file will not run.

     

      I can provide you two options to resolve the issue:

     

    1) Reinstall using the Windows Restore process provided by the maker of your computer. This will bring your copy of Vista back to Factory defaults. This is the easier of the options, but you will need to back up any important files and once you Restore, you will need to reinstall any extra programs you had installed previously.

     

    2) In the diagnostic Report, you see a long number "[6.0.6000.16509]" right after the line ""File Mismatch: C:\Windows\system32\Slsvc.exe" this long number is file Slsvc.exe's  Build number. Whenever a file is updated, the file that was updated will get a new build number (it's kind like a version number). The build number 6.0.6000.16509 for file Slsvc.exe is found in Windows Update KB933928.

     

      I am NOT saying that the Windows Update caused the problem, all I'm saying is that file "Slsvc.exe build number 6.0.6000.16509" was modified either during or after update KB933928 had been applyed to your system. To get file "Slsvc.exe build number 6.0.6000.16509" back to it's un-modified state, you need to re-install Windows Update KB933928. Unfortunately, if this update has already been installed on your system (which it has), and you try to re-install it, you will get the error "This update does not apply to your system". So, to be able to re-install this update (and correct your issue) you need to uninstall KB933928 (which will roll back Slsvc.exe to an older build number) and then re-install KB933928 (which will update to an un-modified (good) copy of Slsvc.exe with the build number of 6.0.6000.16509)

     

      To do this, boot Vista into Safe Mode, then go to Control Panel. Inside Control Panel, double-click "Programs and Features". On the upper left side of the window, click "View installed updates" (it can take a very long time for the list of updates, to populate). Now find the update with "(KB933928)" in the name. Right-click it and select "Uninstall". Once the update has uninstalled, reboot back into Normal mode.

     

      Next, go to http://www.microsoft.com/downloads/details.aspx?FamilyID=dc2ad07b-d5d7-407a-9a0e-3f3d142682d0&DisplayLang=en and click the Download button then click the Open button (If any other pop-ups come up, select "Allow" or "Continue").  Update KB933928 should now be installing. Once it is done, reboot (I suggest rebooting 2 times, just in case) then go to http://www.microsoft.com/genuine/ and click the "Validate Windows" button. You should Validate successfully now.

     

    Thank you,

    Darin Smith

    WGA Forum Mnager

     

     

    Friday, February 1, 2008 10:20 PM