Windows Activation Service (slui.exe) does not run when started. Error 0x8002801D. Please help.

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  If SLUI doesn't run, there's something amiss -

  you say you've already attempted to repair the Licensing Store - but the Key showing in the report is still the OEM_SLP Key, and it's showing as being inside the grace period, rather than properly self-activated. (which may be why SLUI is failing)

  Try changing the Key to the one on your COA sticker using the following command...

  SLUI  3

  follow the instructions

  If it fails to do anything, please post your Windows event logs, and CBS.log file to your SkyDrive

  Please  open Event Viewer

  In the left pane, navigate to the Windows Logs

  right-click on Applications and select 'Save all events as...' save as Apps.evtx

  repeat for the System logs - save as Sys.evtx

  Compress both files, and upload to your SkyDrive - post a link.

  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Saturday, March 30, 2013 1:18 AM

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  Thanks Noel for replying. I have to admire you after looking through your assistance to other guys with similar issues. If only Windows Troubleshooters were as effective and useful as you.

  Unfortunately, nothing happens when slui 3 is tried in command prompt, except that each time in event viewer it comes up with the same message

  License Activation (slui.exe) failed with the following error code:
  0x8002801D

  Here's the link: http://sdrv.ms/ZKiBjg

  Saturday, March 30, 2013 2:03 AM
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  This error is usually caused by a .NET problem (so far as I know) - we need to hunt it down

  Please run the following commands in an Elevated Command Prompt

   

  REG QUERY HKCR\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6} /S

  DIR C:\Windows\regtlibv12.exe /S

   

   

  Post the results

    Here are some instructions to make life easier :)

  1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

  2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

  3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Saturday, March 30, 2013 10:39 AM

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  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
  
  C:\Users\Isaac>REG QUERY HKCR\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6} /S
  
  HKEY_CLASSES_ROOT\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6}\1.2
      (Default)    REG_SZ    Microsoft WMI Scripting V1.2 Library
  
  HKEY_CLASSES_ROOT\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6}\1.2\0
  
  HKEY_CLASSES_ROOT\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6}\1.2\0\win32
      (Default)    REG_EXPAND_SZ    %SystemRoot%\system32\wbem\wbemdisp.TLB
  
  HKEY_CLASSES_ROOT\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6}\1.2\FLAGS
      (Default)    REG_SZ    0
  
  HKEY_CLASSES_ROOT\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6}\1.2\HELPDIR
      (Default)    REG_EXPAND_SZ    %SystemRoot%\system32\wbem\
  
  
  C:\Users\Isaac>DIR C:\Windows\regtlibv12.exe /S
   Volume in drive C is Windows7_OS
   Volume Serial Number is F417-8FA4
  
   Directory of C:\Windows\Microsoft.NET\Framework\v4.0.30319
  
  09/07/2012  12:40 AM            73,640 regtlibv12.exe
                 1 File(s)         73,640 bytes
  
   Directory of C:\Windows\Microsoft.NET\Framework64\v4.0.30319
  
  08/07/2012  11:24 PM            78,256 regtlibv12.exe
                 1 File(s)         78,256 bytes
  
       Total Files Listed:
                 2 File(s)        151,896 bytes
                 0 Dir(s)  101,250,256,896 bytes free
  
  C:\Users\Isaac>

  Hope this helps

  Saturday, March 30, 2013 10:49 AM
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  The registry entries are correct - but the file sizes look a little strange to me.

  Unfortunately, it appears that SFC can't scan those files directly

  Please run a full CHKDSK and SFC scan....

   

  Click on Start > All Programs > Accessories

  Right-click on the Command Prompt entry

  Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

   

  At the Command prompt, type

   

  CHKDSK C: /R

   

  and hit the Enter key.

  You will be told that the drive is locked,

  and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

   

  The CHKDSK will take a few hours depending on the size of the drive, so be patient!

   

  After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

  then run the SFC.

   

  SFC -System File Checker - Instructions

  Click on Start > All Programs > Accessories

  Right-click on the Command Prompt entry

  Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

   

  At the Command prompt, type

   

  SFC /SCANNOW

   

  and hit the Enter key

   

  Wait for the scan to finish - make a note of any error messages - and then reboot.

   

   

  Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

   

  Post a new MGADiag report with details of any error messages encountered.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Saturday, March 30, 2013 11:25 AM

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  Ok, seeing that this might take a few hours for the chkdsk to take, I'll just say that the sfc scan came up with no errors. I'll probably get back to you in nine hours then with the chkdsk results and the CBS.log, after I wake up (I live in Australia). Thanks so much for the help.

  Saturday, March 30, 2013 11:31 AM
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  I may not be able to respond until tomorrow in that case - I'm off to the pub this afternoon :)

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Saturday, March 30, 2013 11:50 AM

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  I finished the CHKDSK scan and also redid the SFC scan. In both no errors or integrity violations were found. If you need it, here's the CBS log.

  http://sdrv.ms/120RuQY

  Windows Activation or slui.exe still does not run.

  The new MGADIAG report is below.

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-MV8MH-98QJM-24367
  Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
  Windows Product ID: 00371-OEM-8992671-00437
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010100.1.0.048
  ID: {7F4DEA42-F39B-4DA8-84E9-9ABB3ECB8704}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Professional
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.130104-1431
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{7F4DEA42-F39B-4DA8-84E9-9ABB3ECB8704}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>00371-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-1769824415-1431721671-1121961635</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>42402CM</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>8AET62WW (1.42 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20130124000000.000000+000</Date></BIOS><HWID>AAC93607018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-8A   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, Professional edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00371-00178-926-700437-02-3081-7601.0000-0892013
  Installation ID: 012566872816250833192172237311444670704325875893654995
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: 24367
  License Status: Initial grace period
  Time remaining: 41280 minute(s) (28 day(s))
  Remaining Windows rearm count: 3
  Trusted time: 31/03/2013 2:36:57 AM
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 3:30:2013 09:39
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  
  
  HWID Data-->
  HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEAln1w5QPOfEF8TyLdhE2qOTb0nPgucw==
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC LENOVO TP-8A   
    FACP LENOVO TP-8A   
    HPET LENOVO TP-8A   
    MCFG LENOVO TP-8A   
    SLIC LENOVO TP-8A   
    SSDT LENOVO TP-SSDT2
    SSDT LENOVO TP-SSDT2
    SSDT LENOVO TP-SSDT2
    ECDT LENOVO TP-8A   
    ASF! LENOVO TP-8A   
    TCPA PTL LENOVO
    SSDT LENOVO TP-SSDT2
    SSDT LENOVO TP-SSDT2
    UEFI LENOVO TP-8A   
    UEFI LENOVO TP-8A   
    UEFI LENOVO TP-8A   
  

  Saturday, March 30, 2013 3:38 PM
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  2013-03-30 09:39:21, Error                 CBS    Failed to check whether package is partially installed, package: Windows7SP1-KB976933~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
  2013-03-30 09:39:21, Info                  CBS    Failed to evaluate external applicability for package update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
  2013-03-30 09:39:21, Error                 CBS    Failed to call external evaluate applicability on package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, Update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
  

  
  

  The CBS log is showing a number of errors like those above.

  These relate to the CAT and MUM files used for updating - and we need to check these...

  Please download and save  the CheckSUR tool from http://support.microsoft.com/kb/947821

  (you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

   

  Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

  The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file  - and an archive …\checksur.persist.log file

   

  Then zip the CheckSUR.log and upload it to your SkyDrive Public folder so I can take a look - post a link in your reply.

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Sunday, March 31, 2013 10:16 AM

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  A few errors were found, but they were involved with Internet Explorer's Hyphenation and Spelling so I'm not sure if this is responsible.

  Here's the link: http://sdrv.ms/YTtOLG

  Thanks again.

  Sunday, March 31, 2013 11:41 AM
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  The errors that CheckSUR found are common in IE10 installs - MS is looking for a solution, currently - and are unfixable.

  I'm not sure why SFC/CBS sees the errors I highlighted, while CheckSUR (which is designed to see such things) doesn't.

  However - there appears to be a fix....

  Open an Elevated Command Prompt, and run the following command....

  dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514
  
  ,

  reboot on demand,

  then run another MGADiag report, and go to Windows Update, and see what's offered. If KB976932 is offered, attempt to install it.

  You may find that you will have to uninstall and reinstall SP1 to properly cure the problem.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Sunday, March 31, 2013 1:02 PM

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  Sorry this command failed somehow. What the command prompt said is below.

  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
  
  C:\Users\Isaac>dism /online /remove-package /packagename:Package_for_KB976932~31
  bf3856ad364e35~amd64~~6.1.1.17514
  
  Deployment Image Servicing and Management tool
  Version: 6.1.7600.16385
  
  Image Version: 6.1.7600.16385
  
  Processing 1 of 1 - An error occurred - Package_for_KB976932 Error: 0x800f0825
  
  Error: 0x800f0825
  
  DISM failed. No operation was performed.
  For more information, review the log file.
  
  The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
  
  C:\Users\Isaac>

  The DISM log is linked below if you want to take a look.

  http://sdrv.ms/14G80ui

  Regardless I'll try rebooting and checking Windows Update and if its offered, then i'll notify you.

  Sunday, March 31, 2013 1:25 PM
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  Just an update, as expected no offered packages in Windows Update.

  Sunday, March 31, 2013 2:05 PM
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  I was afraid of that - the error translates as "You are trying to uninstall a package that was installed on the computer and is now permanent. Therefore, this package cannot be uninstalled. "

  Your only option would appear to be a repair install.

   

  If you don't have a Windows 7 SP1 disk to hand... Download the SP1 Refresh for your language and edition from the links on these pages...

   

  Heidoc -Microsoft DR Download links

   

  The links are for downloads from the Digital River servers run for MS, so are about as safe as you can get :)

   

  Once you have it downloaded, you then need to burn the DVD from it - use either the Windows Disk Image Burner, or (better still) your favourite burning application at the slowest speed possible.

   

  Note that you do NOT 'drag and drop' the file to the disk, you must use the 'burn an image' option from your app - or you'll end up with a useless coaster :)

   

  Once you have the disk burnt, check that it boots the (or any other) system OK - but do NOT start the repair from there - you must start the repair from within a normal Windows boot.

   

  Follow the instructions in this tutorial - http://www.sevenforums.com/tutorials/3413-repair-install.html

  - and they should help you get through it (it's not as difficult as it looks!)

   

  Always ask questions first if you're unsure - either here, or in sevenforums.

   

  Good luck with it!

  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  • Proposed as answer by Noel D PatonModerator Monday, April 1, 2013 4:29 PM
  • Unproposed as answer by isaackim Saturday, April 6, 2013 9:33 AM

  Sunday, March 31, 2013 2:08 PM

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  Hi Noel, its me again with the same issue. I hope your still available.

  Rather than doing a SP1 refresh and losing my settings/services, I chose to restore my computer using an Acronis image file I had of two months ago. For the past few days I reinstalled and updated my software and this same problem occured again, "Error 0x8004fe22". This time I tried fixing it using your instructions and registry fixes in http://www.sevenforums.com/windows-updates-activation/261481-suddenly-windows-7-not-genuine.html and had the same results as your other client until the very end, where his issue was fixed and license status was 'licensed', however mine went back to the previous state of being in a 'grace period' where my computer deactivated and slui.exe would not run. Following your previous instructions to me again, I managed to run dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514 this time (Last time I deleted the SP1 installers to save space) and then went to Windows Update and updated my computer, including SP1 again. However this has not fixed the problem. Windows is not activated and slui.exe cannot run. Do you have any idea for how I should fix this? Below is my new MGADIAG.

  However one thing that may be different is that now in event viewer it says Licence Activation (slui.exe) failed with the following error code: 0x80030002

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-MV8MH-98QJM-24367
  Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
  Windows Product ID: 00371-OEM-8992671-00437
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010100.1.0.048
  ID: {3FA1AA0E-3AFF-498D-BBDD-BEE3444D4E2C}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Professional
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.130104-1431
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{3FA1AA0E-3AFF-498D-BBDD-BEE3444D4E2C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>00371-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-1769824415-1431721671-1121961635</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>42402CM</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>8AET62WW (1.42 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20130124000000.000000+000</Date></BIOS><HWID>AAED3A07018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-8A   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, Professional edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00371-00178-926-700437-02-3081-7601.0000-0952013
  Installation ID: 012566872816250833192172237311444670704325875893654995
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: 24367
  License Status: Initial grace period
  Time remaining: 42960 minute(s) (29 day(s))
  Remaining Windows rearm count: 3
  Trusted time: 5/04/2013 4:20:12 AM
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 4:4:2013 19:08
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  
  
  HWID Data-->
  HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEAln1w5QPOfEF8TyLdhE2qOTb0nPgucw==
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC LENOVO TP-8A   
    FACP LENOVO TP-8A   
    HPET LENOVO TP-8A   
    MCFG LENOVO TP-8A   
    SLIC LENOVO TP-8A   
    SSDT LENOVO TP-SSDT2
    SSDT LENOVO TP-SSDT2
    SSDT LENOVO TP-SSDT2
    ECDT LENOVO TP-8A   
    ASF! LENOVO TP-8A   
    TCPA PTL LENOVO
    SSDT LENOVO TP-SSDT2
    SSDT LENOVO TP-SSDT2
    UEFI LENOVO TP-8A   
    UEFI LENOVO TP-8A   
    UEFI LENOVO TP-8A   
  
  

  Also below in the next post are any relevant logs you may wish to view. The CHKDSK and SFC scan has been done before the CBS.log was made. No problems were found during the scans. Also the 'unexpected or missing value "packagename" error' in the event log is related to my program Acronis true Image. I can uninstall and reinstall ATI if you think this error is relevant.

  • Proposed as answer by Griffon33 Sunday, April 7, 2013 11:21 PM
  • Unproposed as answer by Noel D PatonModerator Wednesday, April 10, 2013 4:15 PM

  Thursday, April 4, 2013 5:38 PM
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  Your BIOS date is Jan 24 2013.

  BIOS of that date may actually be non-compliant with Windows 7 installs.

  For what version and edition of Windows is your computer licensed, according to the COA sticker on the case?

  The 0x80030002 error you quote is not one I can recall ever seeing before - and my records have no 'translation' for it. What little I can find indicates that it's a very generic 'dunno' error, and we'd have to search deeper for a real error.

  Please open Event Viewer

  In the left pane, navigate to the Windows Logs

  right-click on Applications and select 'Save all events as...' save as Apps.evtx

  repeat for the System logs - save as Sys.evtx

  Compress both files, and attach to your reply.

  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Thursday, April 4, 2013 9:01 PM

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  According to the COA sticker underneath my battery, my computer is licensed to Windows 7 Pro OA.

  Here are my logs: http://sdrv.ms/12nrhwg

  • Proposed as answer by Griffon33 Sunday, April 7, 2013 11:21 PM
  • Unproposed as answer by Noel D PatonModerator Wednesday, April 10, 2013 4:15 PM

  Friday, April 5, 2013 12:22 AM
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  Also I checked in the BIOS and you're right, the BIOS time is 24 Jan while my system time is accurate. Even if Windows Time is enabled and starts automatically, they are not synchronising. My BIOS is uptodate. Just in case you think this is relevant.

  • Proposed as answer by Griffon33 Sunday, April 7, 2013 11:21 PM
  • Unproposed as answer by Noel D PatonModerator Wednesday, April 10, 2013 4:15 PM

  Friday, April 5, 2013 1:04 AM
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  Just a note, I did find this article that I don't understand at all that may have some info on error 0x80030002.

  http://blogs.msdn.com/b/heaths/archive/2006/01/18/error-2262-not-necessarily-a-fatal-error.aspx

  • Proposed as answer by Griffon33 Sunday, April 7, 2013 11:21 PM

  Friday, April 5, 2013 4:10 AM
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  Please upload the Application and System Event logs to your Skydrive, and post a link...

  Please open Event Viewer

  In the left pane, navigate to the Windows Logs

  right-click on Applications and select 'Save all events as...' save as Apps.evtx

  repeat for the System logs - save as Sys.evtx

  Compress both files, and upload to SkyDrive or other favoured  fileshare site and post a link.

  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  • Proposed as answer by Griffon33 Sunday, April 7, 2013 11:21 PM
  • Unproposed as answer by Noel D PatonModerator Wednesday, April 10, 2013 4:15 PM

  Sunday, April 7, 2013 12:00 PM

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  Thanks for replying.

  Here's the link: http://sdrv.ms/17kTLun

  • Proposed as answer by Griffon33 Sunday, April 7, 2013 11:21 PM
  • Unproposed as answer by Noel D PatonModerator Wednesday, April 10, 2013 4:15 PM

  Sunday, April 7, 2013 2:18 PM
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  The System log is mainly complaining about the uPnpHost service - so we'll have a look at that.

  Open a Elevated Command Prompt, and run the following commands.

  NET START UPNPHOST
  SC QC UPNPHOST
  SC QUERYEX UPNPHOST
  SC QPRIVS UPNPHOST
  SC SDSHOW UPNPHOST
  SC QSIDTYPE UPNPHOST
  
  .

  post the results, and we'll see where we are.

  There's also a number of events In the Application logs, with errors such as

  Unexpected or missing value (name: 'PackageName', value: '') in key 'HKLM\Software\Classes\Installer\Products\35CEEADAFA4294A48B2757CFDB5A9961\SourceList'

  and it may be this which is causing your problems running CheckSUR.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  • Proposed as answer by Griffon33 Sunday, April 7, 2013 11:21 PM
  • Unproposed as answer by Noel D PatonModerator Wednesday, April 10, 2013 4:15 PM

  Sunday, April 7, 2013 2:38 PM

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  The results are below, 

  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
  
  C:\Users\Isaac>NET START UPNPHOST
  The requested service has already been started.
  
  More help is available by typing NET HELPMSG 2182.
  
  
  C:\Users\Isaac>SC QC UPNPHOST
  [SC] QueryServiceConfig SUCCESS
  
  SERVICE_NAME: UPNPHOST
          TYPE               : 20  WIN32_SHARE_PROCESS
          START_TYPE         : 3   DEMAND_START
          ERROR_CONTROL      : 1   NORMAL
          BINARY_PATH_NAME   : C:\Windows\system32\svchost.exe -k LocalServiceAndN
  oImpersonation
          LOAD_ORDER_GROUP   :
          TAG                : 0
          DISPLAY_NAME       : UPnP Device Host
          DEPENDENCIES       : SSDPSRV
                             : HTTP
          SERVICE_START_NAME : NT AUTHORITY\LocalService
  
  C:\Users\Isaac>SC QUERYEX UPNPHOST
  
  SERVICE_NAME: UPNPHOST
          TYPE               : 20  WIN32_SHARE_PROCESS
          STATE              : 4  RUNNING
                                  (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
          WIN32_EXIT_CODE    : 0  (0x0)
          SERVICE_EXIT_CODE  : 0  (0x0)
          CHECKPOINT         : 0x0
          WAIT_HINT          : 0x0
          PID                : 4220
          FLAGS              :
  
  C:\Users\Isaac>SC QPRIVS UPNPHOST
  [SC] QueryServiceConfig2 SUCCESS
  
  SERVICE_NAME: UPNPHOST
          PRIVILEGES       : SeChangeNotifyPrivilege
                           : SeCreateGlobalPrivilege
  
  C:\Users\Isaac>SC SDSHOW UPNPHOST
  
  D:(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CC
  DCLCSWRPWPDTLOCRSDRCWDWO;;;SO)(A;;CCLCSWRPLORC;;;IU)(A;;CCLCSWRPWPDTLOCRRC;;;LS)
  (A;;CCLCSWRPWPDTLOCRRC;;;NS)
  
  C:\Users\Isaac>SC QSIDTYPE UPNPHOST
  [SC] QueryServiceConfig2 SUCCESS
  
  SERVICE_NAME: UPNPHOST
  SERVICE_SID_TYPE:  UNRESTRICTED
  
  C:\Users\Isaac>
  

  Also the by going into regedit, the packagename error can be seen to involved with my Acronis True Image 2013 program. I can reinstall it if you think it will be helpful.

  Thank you.

  Monday, April 8, 2013 1:19 AM
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  The service seems to be running happily enough at present - and all the settings appear normal

  Please clear the Event Application and System logs, then uninstall Acronis, and reboot twice -then reinstall it and reboot twice, then post the new logs.

  That may give me a chance to see if it's causing the problem , or unrelated.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Monday, April 8, 2013 6:00 AM

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  OK, i've reinstalled and rebooted twice Acronis True Image. It seems that some files were missing and I needed to use Acronis True Image cleanup tool.

  However this does not have seemed to do anything, and activation still doesn't work. The logs are below.

  http://sdrv.ms/Z35Q3K

  Monday, April 8, 2013 10:24 AM
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  One of the ideas of removing Acronis was to reduce the likelihood that it was causing the problem - the associated errors appear to have gone now. and made things a little easier to read.

  next job is to try to remove the other errors present in the System log

  The driver \Driver\WUDFRd failed to load for the device USB\VID_147E&PID_2016\6&38fe0fa0&0&3.

  WLAN Extensibility Module has failed to start. Module Path: C:\Windows\system32\Rtlihvs.dll Error Code: 126

  The description for Event ID 27 from source e1cexpress cannot be found.  Intel(R) 82579LM Gigabit Network Connection

  Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80030002'.

  These are all networking-related, apart from the first, which is for a fingerprint reader driver, so far as I can tell (does that make sense?)

  The Networking errors are of more concern, for two reasons

  1)one has the same error code as the SPP error

  2) Networking is involved in SPP...

  I suggest starting by resetting the WINSOCK services....

  Open an Elevated COmmand Prompt, and run the following command

  NETSH WINSOCK RESET

  reboot on request, and see if that helps.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Tuesday, April 9, 2013 2:19 PM

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  I tried that command prompt however unfortunately the problem hasn't changed. Thanks again for your help.

  Wednesday, April 10, 2013 7:41 AM
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  OK - try this one then....

  NETSH WINHTTP RESET

  After the reboot, please run the following command, and post the results,

  DIR C:\Windows\Rtlihvs.dll /S

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Wednesday, April 10, 2013 9:44 AM

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  If I try this command, it comes up with a choice.

  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
  
  C:\Users\Isaac>NETSH WINHTTP RESET
  
  The following commands are available:
  
  Commands in this context:
  reset proxy    - Resets WinHTTP proxy setting to DIRECT.
  reset tracing  - Resets WinHTTP trace parameters to default.
  
  C:\Users\Isaac>

  What should I do?

  Wednesday, April 10, 2013 10:20 AM
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  Sorry about that....

  please run both

  NETSH WINSOCK RESET PROXY

  NETSH WINSOCK RESET TRACING

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Wednesday, April 10, 2013 10:53 AM

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  Thanks, the results are below.

  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
  
  C:\Users\Isaac>DIR C:\Windows\Rtlihvs.dll /S
   Volume in drive C is Windows7_OS
   Volume Serial Number is F417-8FA4
  File Not Found
  
  C:\Users\Isaac>

  Wednesday, April 10, 2013 11:03 AM
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  That explains the Code 126 error then :)

  You need to uninstall and reinstall the Wireless LAN drivers involved. - get the latest set of Win7 drivers from the Lenovo site.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Wednesday, April 10, 2013 12:13 PM

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  I just reinstalled my ThinkPad 1x1 11b/g/n Wireless LAN PCI Express Half Mini Card Adapter driver however the same 'file not found' error for rtlihvs.dll still occurs. Looking up the dll file, it seems to be involved with the Realtek RTL8723AE Wireless LAN 802.11n PCI-E NIC module, and I'm not sure if I'm supposed to have that file as I don't have any Realtek hardware on my laptop. Anyway thanks for the help

  Wednesday, April 10, 2013 12:48 PM
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  Have a look in Device Manager - make sure that you enable View of Hidden Devices - what's showing an error flag (if anything)?

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Wednesday, April 10, 2013 1:05 PM

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  I have just done this, and enabled show hidden devices, but nothing is showing an error flag

  Wednesday, April 10, 2013 1:52 PM
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  OK - then there's probably a service installed that's causing it... I'm just not sure how to find the culprit.

  Perhaps this...

  Please download RegScannerx64 from http://www.nirsoft.net/utils/regscanner-x64.zip

  Extract the contained files to a folder, and read the notes at http://www.nirsoft.net/utils/regscanner.html

  Open RegScanner, and in the Search box, type

  Rtlihvs.dll

  Select 'Registry item contains the specified string' from the Matching droplist

  make sure that all four boxes in the Look at: line are ticked

  put a tick in the 'Scan the following base keys box, and highlight just the

  HKEY_LOCAL_MACHINE entry in the list

  UNtick the 'Exclude the following...' box, and click OK

  When the scan is complete, click on View , and select HTML Report, All Items

  This will open a new browser page with the results. Save the page as a Web Archive page (*.mht) and then compress it, and upload it to your Skydrive and post a link.

  I'll see what I can make out of that.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Wednesday, April 10, 2013 2:13 PM

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  Here is the report:

  http://sdrv.ms/10TbL8R

  Wednesday, April 10, 2013 2:40 PM
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  OK

  In an Elevated Command Prompt, please run the following commands

  REG QUERY HKLM\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002BE10318}\0013\Ndi /S

  IPCONFIG /ALL

  post the results

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Wednesday, April 10, 2013 3:54 PM

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  The results are below.

  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
  
  C:\Users\Isaac>REG QUERY HKLM\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E
  325-11CE-BFC1-08002BE10318}\0013\Ndi /S
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BF
  C1-08002BE10318}\0013\Ndi
      Service    REG_SZ    RTL8192Ce
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BF
  C1-08002BE10318}\0013\Ndi\IHVExtensions
      ExtensibilityDLL    REG_SZ    %SystemRoot%\system32\Rtlihvs.dll
      UIExtensibilityCLSID    REG_SZ    {6C2A8CCA-B2A2-4d81-A3B2-4E15F445C312}
      GroupName    REG_SZ    Realtek CCX SDK IHV Service
      AdapterOUI    REG_DWORD    0xe04c
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BF
  C1-08002BE10318}\0013\Ndi\Interfaces
      UpperRange    REG_SZ    ndis5,mdcwifi,wifipro
      LowerRange    REG_SZ    wlan,ethernet,vwifi
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BF
  C1-08002BE10318}\0013\Ndi\params
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BF
  C1-08002BE10318}\0013\Ndi\params\AH_BcnIntv
      default    REG_SZ    100
      ParamDesc    REG_SZ    Beacon Interval
      type    REG_SZ    int
      min    REG_SZ    20
      max    REG_SZ    1000
      step    REG_SZ    1
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BF
  C1-08002BE10318}\0013\Ndi\params\bLeisurePs
      ParamDesc    REG_SZ    Associated Power Save
      type    REG_SZ    enum
      default    REG_SZ    2
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BF
  C1-08002BE10318}\0013\Ndi\params\bLeisurePs\enum
      2    REG_SZ    AUTO
      0    REG_SZ    DISABLE
      1    REG_SZ    ENABLE
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BF
  C1-08002BE10318}\0013\Ndi\params\Dot11dEnable
      ParamDesc    REG_SZ    802.11d
      type    REG_SZ    enum
      default    REG_SZ    0
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BF
  C1-08002BE10318}\0013\Ndi\params\Dot11dEnable\enum
      0    REG_SZ    Disable
      1    REG_SZ    Enable
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BF
  C1-08002BE10318}\0013\Ndi\params\PreambleMode
      ParamDesc    REG_SZ    Preamble Mode
      type    REG_SZ    enum
      default    REG_SZ    2
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BF
  C1-08002BE10318}\0013\Ndi\params\PreambleMode\enum
      1    REG_SZ    Long only
      2    REG_SZ    Short & long
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BF
  C1-08002BE10318}\0013\Ndi\params\RegROAMSensitiveLevel
      ParamDesc    REG_SZ    Roaming Sensitivity Level
      Type    REG_SZ    enum
      Default    REG_SZ    80
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BF
  C1-08002BE10318}\0013\Ndi\params\RegROAMSensitiveLevel\enum
      127    REG_SZ    Disable
      65    REG_SZ    High
      70    REG_SZ    Middle
      80    REG_SZ    Low
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BF
  C1-08002BE10318}\0013\Ndi\params\TxPowerLevel
      ParamDesc    REG_SZ    TX Power Level
      type    REG_SZ    enum
      default    REG_SZ    0
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BF
  C1-08002BE10318}\0013\Ndi\params\TxPowerLevel\enum
      0    REG_SZ    Auto
      1    REG_SZ    100 %
      2    REG_SZ    75 %
      3    REG_SZ    50 %
      4    REG_SZ    25 %
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BF
  C1-08002BE10318}\0013\Ndi\params\WirelessMode
      ParamDesc    REG_SZ    Wireless Mode
      type    REG_SZ    enum
      default    REG_SZ    8
  
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BF
  C1-08002BE10318}\0013\Ndi\params\WirelessMode\enum
      2    REG_SZ    IEEE 802.11b
      4    REG_SZ    IEEE 802.11b/g
      8    REG_SZ    IEEE 802.11b/g/n
  
  
  C:\Users\Isaac>
  C:\Users\Isaac>IPCONFIG /ALL
  
  Windows IP Configuration
  
     Host Name . . . . . . . . . . . . : THINK
     Primary Dns Suffix  . . . . . . . :
     Node Type . . . . . . . . . . . . : Hybrid
     IP Routing Enabled. . . . . . . . : No
     WINS Proxy Enabled. . . . . . . . : No
  
  Wireless LAN adapter Wireless Network Connection:
  
     Connection-specific DNS Suffix  . :
     Description . . . . . . . . . . . : 1x1 11b/g/n Wireless LAN PCI Express Half
   Mini Card Adapter
     Physical Address. . . . . . . . . : 1C-65-9D-FD-0C-46
     DHCP Enabled. . . . . . . . . . . : Yes
     Autoconfiguration Enabled . . . . : Yes
     Link-local IPv6 Address . . . . . : fe80::4551:a7e0:4237:1fb9%15(Preferred)
     IPv4 Address. . . . . . . . . . . : 192.168.0.103(Preferred)
     Subnet Mask . . . . . . . . . . . : 255.255.255.0
     Lease Obtained. . . . . . . . . . : Wednesday, 10 April 2013 10:40:01 PM
     Lease Expires . . . . . . . . . . : Thursday, 11 April 2013 10:49:00 PM
     Default Gateway . . . . . . . . . : 192.168.0.1
     DHCP Server . . . . . . . . . . . : 192.168.0.1
     DHCPv6 IAID . . . . . . . . . . . : 253519261
     DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-1D-57-D9-F0-DE-F1-4E-87-29
  
     DNS Servers . . . . . . . . . . . : 192.168.0.1
     NetBIOS over Tcpip. . . . . . . . : Enabled
  
  Ethernet adapter Local Area Connection:
  
     Media State . . . . . . . . . . . : Media disconnected
     Connection-specific DNS Suffix  . :
     Description . . . . . . . . . . . : Intel(R) 82579LM Gigabit Network Connecti
  on
     Physical Address. . . . . . . . . : F0-DE-F1-4E-87-29
     DHCP Enabled. . . . . . . . . . . : Yes
     Autoconfiguration Enabled . . . . : Yes
  
  Ethernet adapter Bluetooth Network Connection:
  
     Media State . . . . . . . . . . . : Media disconnected
     Connection-specific DNS Suffix  . :
     Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
     Physical Address. . . . . . . . . : 88-9F-FA-EA-9F-2F
     DHCP Enabled. . . . . . . . . . . : Yes
     Autoconfiguration Enabled . . . . : Yes
  
  Tunnel adapter isatap.{2EAA7AFD-908C-47E6-B43E-E3447C03FD1C}:
  
     Media State . . . . . . . . . . . : Media disconnected
     Connection-specific DNS Suffix  . :
     Description . . . . . . . . . . . : Microsoft ISATAP Adapter
     Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
     DHCP Enabled. . . . . . . . . . . : No
     Autoconfiguration Enabled . . . . : Yes
  
  Tunnel adapter isatap.{26BEDCC8-9B71-44E6-A45E-D630F586DFE7}:
  
     Media State . . . . . . . . . . . : Media disconnected
     Connection-specific DNS Suffix  . :
     Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
     Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
     DHCP Enabled. . . . . . . . . . . : No
     Autoconfiguration Enabled . . . . : Yes
  
  Tunnel adapter isatap.{1C653254-C6EC-43F2-B1AD-1C43DAE1D46A}:
  
     Media State . . . . . . . . . . . : Media disconnected
     Connection-specific DNS Suffix  . :
     Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
     Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
     DHCP Enabled. . . . . . . . . . . : No
     Autoconfiguration Enabled . . . . : Yes
  
  Tunnel adapter Teredo Tunneling Pseudo-Interface:
  
     Connection-specific DNS Suffix  . :
     Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
     Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
     DHCP Enabled. . . . . . . . . . . : No
     Autoconfiguration Enabled . . . . : Yes
     IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:2c9b:35d0:91de:31c5(Pref
  erred)
     Link-local IPv6 Address . . . . . : fe80::2c9b:35d0:91de:31c5%13(Preferred)
     Default Gateway . . . . . . . . . : ::
     NetBIOS over Tcpip. . . . . . . . : Disabled
  
  C:\Users\Isaac>

  Wednesday, April 10, 2013 4:09 PM
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  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BF
  C1-08002BE10318}\0013\Ndi\IHVExtensions
      ExtensibilityDLL    REG_SZ    %SystemRoot%\system32\Rtlihvs.dll
      UIExtensibilityCLSID    REG_SZ    {6C2A8CCA-B2A2-4d81-A3B2-4E15F445C312}
      GroupName    REG_SZ    Realtek CCX SDK IHV Service
      AdapterOUI    REG_DWORD    0xe04c

  It seems that these are the drivers for a RTL8192Ce integrated card.

  What is the exact make and model of your machine?

  I've found RealTek's drivers here ftp://WebUser:Lc9FuH5r@95.130.192.218/cn/wlan/RTL8191SU_AutoInstallPackage.zip

   - don't install them yet, until I've been able to confirm that they are the correct ones for your hardware, and tried tracking back through the registry.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Wednesday, April 10, 2013 4:28 PM

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  The make and model of my machine is a Lenovo Thinkpad T520, 4240-2CM

  Wednesday, April 10, 2013 4:30 PM
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  Actually I've just looked through my network adaptor's properties and you're right, I do have a RTL8192Ce integrated card. I'm just wondering about the link you gave me, as it says it's for RTL8191SU, a different model. Unfortunately going to Realtek's support page they do not have a driver for RTL8192Ce so I'm not sure what to install.

  Saturday, April 13, 2013 1:18 PM
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  Sorry about the delay - real life got in the way!

  Try installing the drivers that I linked to - with luck they'll work (although I can't find that file in there, it may not be required for that set of drivers)

  Make sure that you have a System Restore point set first.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Sunday, April 14, 2013 8:46 AM

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  Thanks for the advice. I installed the drivers and now the dll file is recognised, though the slui.exe problem still exists.

  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
  
  C:\Users\Isaac>slui.exe
  
  C:\Users\Isaac>DIR C:\Windows\Rtlihvs.dll /S
   Volume in drive C is Windows7_OS
   Volume Serial Number is F417-8FA4
  
   Directory of C:\Windows\System32
  
  06/07/2011  11:31 PM           595,968 Rtlihvs.dll
                 1 File(s)        595,968 bytes
  
   Directory of C:\Windows\SysWOW64
  
  06/07/2011  11:31 PM           595,968 Rtlihvs.dll
                 1 File(s)        595,968 bytes
  
       Total Files Listed:
                 2 File(s)      1,191,936 bytes
                 0 Dir(s)  81,179,127,808 bytes free
  
  C:\Users\Isaac>

  Monday, April 15, 2013 1:47 PM
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  OK = please post a new MGADiag report, and new event logs.

  We may be able to see the wood for the trees, now :)

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Monday, April 15, 2013 2:07 PM

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  Ok thanks.

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-MV8MH-98QJM-24367
  Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
  Windows Product ID: 00371-OEM-8992671-00437
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010100.1.0.048
  ID: {3FA1AA0E-3AFF-498D-BBDD-BEE3444D4E2C}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Professional
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.130318-1533
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{3FA1AA0E-3AFF-498D-BBDD-BEE3444D4E2C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>00371-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-1769824415-1431721671-1121961635</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>42402CM</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>8AET62WW (1.42 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20130124000000.000000+000</Date></BIOS><HWID>AAED3A07018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-8A   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, Professional edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00371-00178-926-700437-02-3081-7601.0000-1032013
  Installation ID: 016344527035721100168113052491939302553741643200476452
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: 24367
  License Status: Initial grace period
  Time remaining: 27240 minute(s) (18 day(s))
  Remaining Windows rearm count: 3
  Trusted time: 16/04/2013 1:55:00 AM
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: N/A
  HealthStatus: 0x0000000000000000
  Event Time Stamp: N/A
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  
  
  HWID Data-->
  HWID Hash Current: MAAAAAEAAgABAAEAAAABAAAAAwABAAEAln1w5QPOAB98QXxPIt2ETao5NvSc+C5z
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC LENOVO TP-8A   
    FACP LENOVO TP-8A   
    HPET LENOVO TP-8A   
    MCFG LENOVO TP-8A   
    SLIC LENOVO TP-8A   
    SSDT LENOVO TP-SSDT2
    SSDT LENOVO TP-SSDT2
    SSDT LENOVO TP-SSDT2
    ECDT LENOVO TP-8A   
    ASF! LENOVO TP-8A   
    TCPA PTL LENOVO
    SSDT LENOVO TP-SSDT2
    SSDT LENOVO TP-SSDT2
    UEFI LENOVO TP-8A   
    UEFI LENOVO TP-8A   
    UEFI LENOVO TP-8A   
  
  

  Links for logs are below. It's interesting that in the system log, the error entry for Windows Media Player Network sharing service comes up with a upnp error that has the same error code 0x80030002 that slui.exe has. I think we're onto something here.

  http://sdrv.ms/117d8Rf

  Monday, April 15, 2013 4:00 PM
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  Unfortunately the '0x80030002' is a 'Unknown Error' flag, so they could be totally different causes :(

  Let's go back to first principles, and learn all we can about the SPPSVC which is intricately involved with slui operations....

  Please open an
  Elevated (Administrator) Command Prompt window and use the following
  commands....

   

  net start sppsvc

  sc qc sppsvc

  sc queryex sppsvc

  sc qprivs sppsvc

  sc qsidtype sppsvc

  sc sdshow sppsvc

   

  Copy and paste
  the output to your reply

  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Wednesday, April 17, 2013 9:00 AM

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  Ok here it is

  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
  
  C:\Users\Isaac>net start sppsvc
  The requested service has already been started.
  
  More help is available by typing NET HELPMSG 2182.
  
  
  C:\Users\Isaac>sc qc sppsvc
  [SC] QueryServiceConfig SUCCESS
  
  SERVICE_NAME: sppsvc
          TYPE               : 10  WIN32_OWN_PROCESS
          START_TYPE         : 2   AUTO_START  (DELAYED)
          ERROR_CONTROL      : 1   NORMAL
          BINARY_PATH_NAME   : C:\Windows\system32\sppsvc.exe
          LOAD_ORDER_GROUP   :
          TAG                : 0
          DISPLAY_NAME       : Software Protection
          DEPENDENCIES       : RpcSs
          SERVICE_START_NAME : NT AUTHORITY\NetworkService
  
  C:\Users\Isaac>sc queryex sppsvc
  
  SERVICE_NAME: sppsvc
          TYPE               : 10  WIN32_OWN_PROCESS
          STATE              : 4  RUNNING
                                  (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
          WIN32_EXIT_CODE    : 0  (0x0)
          SERVICE_EXIT_CODE  : 0  (0x0)
          CHECKPOINT         : 0x0
          WAIT_HINT          : 0x0
          PID                : 4136
          FLAGS              :
  
  C:\Users\Isaac>sc qprivs sppsvc
  [SC] QueryServiceConfig2 SUCCESS
  
  SERVICE_NAME: sppsvc
          PRIVILEGES       : SeAuditPrivilege
                           : SeChangeNotifyPrivilege
                           : SeCreateGlobalPrivilege
                           : SeImpersonatePrivilege
  
  C:\Users\Isaac>sc qsidtype sppsvc
  [SC] QueryServiceConfig2 SUCCESS
  
  SERVICE_NAME: sppsvc
  SERVICE_SID_TYPE:  UNRESTRICTED
  
  C:\Users\Isaac>sc sdshow sppsvc
  
  D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
  CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCW
  DWO;;;WD)
  
  C:\Users\Isaac>

  Wednesday, April 17, 2013 9:03 AM
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  That looks normal enough

  There are some references to the 0x80030002  error that may indicate that the problem is in the registry - a missing value somewhere. Unfortunately, my registry skills are limited, so I can only really suggest a couple of potential places to look...

   

  Please open an Elevated Command Prompt, and run the following commands.

   

  REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion"

  REG QUERY "HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion"

  post the results

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  Wednesday, April 17, 2013 9:53 AM

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  There's a lot to look at for this one

  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
  
  C:\Users\Isaac>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion"
  
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion
      CurrentVersion    REG_SZ    6.1
      CurrentBuild    REG_SZ    7601
      SoftwareType    REG_SZ    System
      CurrentType    REG_SZ    Multiprocessor Free
      InstallDate    REG_DWORD    0x4e559dfb
      RegisteredOrganization    REG_SZ
      RegisteredOwner    REG_SZ    Isaac
      SystemRoot    REG_SZ    C:\Windows
      InstallationType    REG_SZ    Client
      EditionID    REG_SZ    Professional
      ProductName    REG_SZ    Windows 7 Professional
      ProductId    REG_SZ    00371-OEM

  <PRODUCTID DATA REDACTED>
      CurrentBuildNumber    REG_SZ    7601
      BuildLab    REG_SZ    7601.win7sp1_gdr.130318-1533
      BuildLabEx    REG_SZ    7601.18113.amd64fre.win7sp1_gdr.130318-1533
      BuildGUID    REG_SZ    48ac0875-1ced-46e3-916a-b1e75591eae2
      CSDBuildNumber    REG_SZ    1130
      PathName    REG_SZ    C:\Windows
      CSDVersion    REG_SZ    Service Pack 1
  
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Accessibility
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AdaptiveDisplayB
  rightness
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AeDebug
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\APITracing
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ASR
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Audit
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Compatibility32
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Console
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\CorruptedFileRec
  overy
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\DefaultProductKe
  y
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\DefaultProductKe
  y2
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\DeviceDisplayObj
  ects
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\DiskDiagnostics
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\drivers.desc
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Drivers32
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\EFS
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\EMDMgmt
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Event Viewer
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Font Drivers
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Font Management
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\FontDPI
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\FontLink
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\FontMapper
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Fonts
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\FontSubstitutes
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\GRE_Initialize
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ICM
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execu
  tion Options
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\IniFileMapping
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\InstalledFeature
  s
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\KnownFunctionTab
  leDlls
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\KnownManagedDebu
  ggingDlls
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\LanguagePack
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\MCI Extensions
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\MCI32
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\MiniDumpAuxiliar
  yDlls
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\MsiCorruptedFile
  Recovery
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Multimedia
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\NetworkCards
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\NetworkList
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\NtVdm64
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\NvCache
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\OpenGLDrivers
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\PeerDist
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\PeerNet
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Perflib
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\PerHwIdStorage
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Ports
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Prefetcher
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileLoader
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileNotificat
  ion
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\related.desc
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SeCEdit
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\setup
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SoftwareProtecti
  onPlatform
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SPP
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Superfetch
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Svchost
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Tracing
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\UnattendSettings
  
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Userinstallable.
  drivers
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\WbemPerf
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows Activati
  on Technologies
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winsat
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\WinSATAPI
  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\WUDF
  
  C:\Users\Isaac>
  C:\Users\Isaac>REG QUERY "HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows NT\Current
  Version"
  
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion
      CurrentVersion    REG_SZ    6.1
      CurrentBuild    REG_SZ    7601
      SoftwareType    REG_SZ    System
      CurrentType    REG_SZ    Multiprocessor Free
      InstallDate    REG_DWORD    0x0
      RegisteredOrganization    REG_SZ
      RegisteredOwner    REG_SZ    Isaac
      SystemRoot    REG_SZ    C:\Windows
      InstallationType    REG_SZ    Client
      EditionID    REG_SZ    Professional
      ProductName    REG_SZ    Windows 7 Professional
      CurrentBuildNumber    REG_SZ    7601
      BuildLab    REG_SZ    7601.win7sp1_gdr.130318-1533
      BuildLabEx    REG_SZ    7601.18113.amd64fre.win7sp1_gdr.130318-1533
      BuildGUID    REG_SZ    48ac0875-1ced-46e3-916a-b1e75591eae2
      CSDBuildNumber    REG_SZ    1130
      PathName    REG_SZ    C:\Windows
  
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Acce
  ssibility
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Adap
  tiveDisplayBrightness
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\AeDe
  bug
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\APIT
  racing
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\AppC
  ompatFlags
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\ASR
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Audi
  t
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Boot
  Mgr
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Comp
  atibility32
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Devi
  ceDisplayObjects
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\driv
  ers.desc
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Driv
  ers32
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\EFS
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Even
  t Viewer
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Font
   Drivers
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\ICM
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\IniF
  ileMapping
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Know
  nFunctionTableDlls
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Know
  nManagedDebuggingDlls
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\MCI
  Extensions
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\MCI3
  2
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Mini
  DumpAuxiliaryDlls
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Netw
  orkList
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\NtVd
  m64
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Open
  GLDrivers
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Peer
  Net
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\PerH
  wIdStorage
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Prof
  ileLoader
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Prof
  ileNotification
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Sche
  dule
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\SeCE
  dit
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Soft
  wareProtectionPlatform
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Svch
  ost
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Syst
  emRestore
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Trac
  ing
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Unat
  tendSettings
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Wbem
  Perf
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Wind
  ows
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Winl
  ogon
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Wins
  at
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Cons
  ole
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Font
  DPI
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Font
  Link
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Font
  Mapper
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Font
  s
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Font
  Substitutes
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\GRE_
  Initialize
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Imag
  e File Execution Options
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Lang
  uagePack
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Netw
  orkCards
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Perf
  lib
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Port
  s
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Prin
  t
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Prof
  ileList
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Time
   Zones
  
  C:\Users\Isaac>

  
  

  • Edited by Noel D PatonModerator Wednesday, April 17, 2013 11:19 AM redact confidential info

  Wednesday, April 17, 2013 10:48 AM
• 

  

  0

  Sign in to vote

  I can't see anything amiss there - which means that I am out of ideas. :(

  All I can recommend is either a repair install, or contacting MS WGA support direct.

  WGA Support can be found here
  
  North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
  Outside North America: http://support.microsoft.com/contactus/?ws=support#tab0
  
   
  
  Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!    

  
  

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
  No - I do not work for Microsoft, or any of its contractors.

  • Proposed as answer by Noel D PatonModerator Wednesday, April 24, 2013 9:39 AM
  • Marked as answer by george1009Editor Friday, April 26, 2013 2:37 AM

  Wednesday, April 17, 2013 11:28 AM

  Moderator
• 

  

  0

  Sign in to vote

  Ok, thanks for the help regardless. I'll let you know what I did.

  Wednesday, April 17, 2013 11:41 AM