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Windows Activation Service (slui.exe) does not run when started. Error 0x8002801D. Please help. RRS feed

  • Question

  • First time asking a question on a forum because I'm lost. Read a lot of responses to similar questions to try to fix this but not helping. By the way, I'm not a very smart person in computers so some more easily explained instructions would be helpful.

    Trying to click 'Activate Windows now' or using elevated command prompt to run slui.exe doesn't do anything. Going to event viewer, it is described as this,

    License Activation (slui.exe) failed with the following error code:
    0x8002801D

    I have my antivirus disabled and use Windows 7 Professional. Here is a MGADiag report. Some possibly useful info are bolded.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-MV8MH-98QJM-24367
    Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
    Windows Product ID: 00371-OEM-8992671-00437
    Windows Product ID Type: 2
    Windows : OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {7F4DEA42-F39B-4DA8-84E9-9ABB3ECB8704}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/ALicense Type

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7F4DEA42-F39B-4DA8-84E9-9ABB3ECB8704}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>00371-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-1769824415-1431721671-1121961635</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>42402CM</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>8AET62WW (1.42 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20130124000000.000000+000</Date></BIOS><HWID>AAC93607018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-8A   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700437-02-3081-7601.0000-0892013
    Installation ID: 012566872816250833192172237311444670704325875893654995
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 24367
    License Status: Initial grace period
    Time remaining: 42240 minute(s) (29 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 30/03/2013 11:12:20 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:30:2013 09:39
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEAln1w5QPOfEF8TyLdhE2qOTb0nPgucw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC LENOVO TP-8A   
      FACP LENOVO TP-8A   
      HPET LENOVO TP-8A   
      MCFG LENOVO TP-8A   
      SLIC LENOVO TP-8A   
      SSDT LENOVO TP-SSDT2
      SSDT LENOVO TP-SSDT2
      SSDT LENOVO TP-SSDT2
      ECDT LENOVO TP-8A   
      ASF! LENOVO TP-8A   
      TCPA PTL LENOVO
      SSDT LENOVO TP-SSDT2
      SSDT LENOVO TP-SSDT2
      UEFI LENOVO TP-8A   
      UEFI LENOVO TP-8A   
      UEFI LENOVO TP-8A   

    Some more info.

    Doing the net stop sppsvc, cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    rename tokens.dat tokens.bar
    cd %windir%\system32
    net start sppsvc
    slui.exe

    method in command prompt doesn't work as slui.exe does not run.

    slmgr.vbs /dlv command in command prompt works fine and shows the windows script host info.

    I'll be honest, this was part of a computer I bought that was already activated and completely genuine. After a year, this common error 'Computer is not running genuine Windows' Error 0x8004fe22 came up with the MGADIAG report saying 'run slui.exe 0x2a 0x80070002' in the 'licensing' tab.

    I was following Noel D Patton's help to somebody else with a similar problem on answers.microsoft.com to Nick Clegg 'Get error 0x8004fe22 - computer is not running genuine Windows'

     and ran the same registry changes that he detailed there, which got the Validation code to 0 rather than 0x8004fe22 and caused licensing info to show up. But now I just can't activate it. Please help and thank you.

    Saturday, March 30, 2013 12:42 AM

Answers

All replies

  • If SLUI doesn't run, there's something amiss -

    you say you've already attempted to repair the Licensing Store - but the Key showing in the report is still the OEM_SLP Key, and it's showing as being inside the grace period, rather than properly self-activated. (which may be why SLUI is failing)

    Try changing the Key to the one on your COA sticker using the following command...

    SLUI  3

    follow the instructions

    If it fails to do anything, please post your Windows event logs, and CBS.log file to your SkyDrive

    Please  open Event Viewer

    In the left pane, navigate to the Windows Logs

    right-click on Applications and select 'Save all events as...' save as Apps.evtx

    repeat for the System logs - save as Sys.evtx

    Compress both files, and upload to your SkyDrive - post a link.



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, March 30, 2013 1:18 AM
    Moderator
  • Thanks Noel for replying. I have to admire you after looking through your assistance to other guys with similar issues. If only Windows Troubleshooters were as effective and useful as you.

    Unfortunately, nothing happens when slui 3 is tried in command prompt, except that each time in event viewer it comes up with the same message

    License Activation (slui.exe) failed with the following error code:
    0x8002801D

    Here's the link: http://sdrv.ms/ZKiBjg

    Saturday, March 30, 2013 2:03 AM
  • This error is usually caused by a .NET problem (so far as I know) - we need to hunt it down

    Please run the following commands in an Elevated Command Prompt

     

    REG QUERY HKCR\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6} /S

    DIR C:\Windows\regtlibv12.exe /S

     

     

    Post the results

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, March 30, 2013 10:39 AM
    Moderator
  • Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\Isaac>REG QUERY HKCR\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6} /S

    HKEY_CLASSES_ROOT\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6}\1.2
        (Default)    REG_SZ    Microsoft WMI Scripting V1.2 Library

    HKEY_CLASSES_ROOT\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6}\1.2\0

    HKEY_CLASSES_ROOT\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6}\1.2\0\win32
        (Default)    REG_EXPAND_SZ    %SystemRoot%\system32\wbem\wbemdisp.TLB

    HKEY_CLASSES_ROOT\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6}\1.2\FLAGS
        (Default)    REG_SZ    0

    HKEY_CLASSES_ROOT\TypeLib\{565783C6-CB41-11D1-8B02-00600806D9B6}\1.2\HELPDIR
        (Default)    REG_EXPAND_SZ    %SystemRoot%\system32\wbem\


    C:\Users\Isaac>DIR C:\Windows\regtlibv12.exe /S
     Volume in drive C is Windows7_OS
     Volume Serial Number is F417-8FA4

     Directory of C:\Windows\Microsoft.NET\Framework\v4.0.30319

    09/07/2012  12:40 AM            73,640 regtlibv12.exe
                   1 File(s)         73,640 bytes

     Directory of C:\Windows\Microsoft.NET\Framework64\v4.0.30319

    08/07/2012  11:24 PM            78,256 regtlibv12.exe
                   1 File(s)         78,256 bytes

         Total Files Listed:
                   2 File(s)        151,896 bytes
                   0 Dir(s)  101,250,256,896 bytes free

    C:\Users\Isaac>

    Hope this helps

    Saturday, March 30, 2013 10:49 AM
  • The registry entries are correct - but the file sizes look a little strange to me.

    Unfortunately, it appears that SFC can't scan those files directly

    Please run a full CHKDSK and SFC scan....

     

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    CHKDSK C: /R

     

    and hit the Enter key.

    You will be told that the drive is locked,

    and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

     

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

     

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

    then run the SFC.

     

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    SFC /SCANNOW

     

    and hit the Enter key

     

    Wait for the scan to finish - make a note of any error messages - and then reboot.

     

     

    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

     

    Post a new MGADiag report with details of any error messages encountered.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, March 30, 2013 11:25 AM
    Moderator
  • Ok, seeing that this might take a few hours for the chkdsk to take, I'll just say that the sfc scan came up with no errors. I'll probably get back to you in nine hours then with the chkdsk results and the CBS.log, after I wake up (I live in Australia). Thanks so much for the help.
    Saturday, March 30, 2013 11:31 AM
  • I may not be able to respond until tomorrow in that case - I'm off to the pub this afternoon :)

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, March 30, 2013 11:50 AM
    Moderator
  • I finished the CHKDSK scan and also redid the SFC scan. In both no errors or integrity violations were found. If you need it, here's the CBS log.

    http://sdrv.ms/120RuQY

    Windows Activation or slui.exe still does not run.

    The new MGADIAG report is below.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-MV8MH-98QJM-24367
    Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
    Windows Product ID: 00371-OEM-8992671-00437
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {7F4DEA42-F39B-4DA8-84E9-9ABB3ECB8704}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7F4DEA42-F39B-4DA8-84E9-9ABB3ECB8704}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>00371-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-1769824415-1431721671-1121961635</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>42402CM</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>8AET62WW (1.42 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20130124000000.000000+000</Date></BIOS><HWID>AAC93607018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-8A   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700437-02-3081-7601.0000-0892013
    Installation ID: 012566872816250833192172237311444670704325875893654995
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 24367
    License Status: Initial grace period
    Time remaining: 41280 minute(s) (28 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 31/03/2013 2:36:57 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:30:2013 09:39
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEAln1w5QPOfEF8TyLdhE2qOTb0nPgucw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC LENOVO TP-8A   
      FACP LENOVO TP-8A   
      HPET LENOVO TP-8A   
      MCFG LENOVO TP-8A   
      SLIC LENOVO TP-8A   
      SSDT LENOVO TP-SSDT2
      SSDT LENOVO TP-SSDT2
      SSDT LENOVO TP-SSDT2
      ECDT LENOVO TP-8A   
      ASF! LENOVO TP-8A   
      TCPA PTL LENOVO
      SSDT LENOVO TP-SSDT2
      SSDT LENOVO TP-SSDT2
      UEFI LENOVO TP-8A   
      UEFI LENOVO TP-8A   
      UEFI LENOVO TP-8A   
    Saturday, March 30, 2013 3:38 PM
  • 2013-03-30 09:39:21, Error                 CBS    Failed to check whether package is partially installed, package: Windows7SP1-KB976933~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2013-03-30 09:39:21, Info                  CBS    Failed to evaluate external applicability for package update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    2013-03-30 09:39:21, Error                 CBS    Failed to call external evaluate applicability on package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, Update: 976933-0_neutral_PACKAGE [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
    

    The CBS log is showing a number of errors like those above.

    These relate to the CAT and MUM files used for updating - and we need to check these...

    Please download and save  the CheckSUR tool from http://support.microsoft.com/kb/947821

    (you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

     

    Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.

    The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file  - and an archive …\checksur.persist.log file

     

    Then zip the CheckSUR.log and upload it to your SkyDrive Public folder so I can take a look - post a link in your reply.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, March 31, 2013 10:16 AM
    Moderator
  • A few errors were found, but they were involved with Internet Explorer's Hyphenation and Spelling so I'm not sure if this is responsible.

    Here's the link: http://sdrv.ms/YTtOLG

    Thanks again.

    Sunday, March 31, 2013 11:41 AM
  • The errors that CheckSUR found are common in IE10 installs - MS is looking for a solution, currently - and are unfixable.

    I'm not sure why SFC/CBS sees the errors I highlighted, while CheckSUR (which is designed to see such things) doesn't.

    However - there appears to be a fix....

    Open an Elevated Command Prompt, and run the following command....

    dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514
    
    ,

    reboot on demand,

    then run another MGADiag report, and go to Windows Update, and see what's offered. If KB976932 is offered, attempt to install it.

    You may find that you will have to uninstall and reinstall SP1 to properly cure the problem.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, March 31, 2013 1:02 PM
    Moderator
  • Sorry this command failed somehow. What the command prompt said is below.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\Isaac>dism /online /remove-package /packagename:Package_for_KB976932~31
    bf3856ad364e35~amd64~~6.1.1.17514

    Deployment Image Servicing and Management tool
    Version: 6.1.7600.16385

    Image Version: 6.1.7600.16385

    Processing 1 of 1 - An error occurred - Package_for_KB976932 Error: 0x800f0825

    Error: 0x800f0825

    DISM failed. No operation was performed.
    For more information, review the log file.

    The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

    C:\Users\Isaac>

    The DISM log is linked below if you want to take a look.

    http://sdrv.ms/14G80ui

    Regardless I'll try rebooting and checking Windows Update and if its offered, then i'll notify you.

    Sunday, March 31, 2013 1:25 PM
  • Just an update, as expected no offered packages in Windows Update.
    Sunday, March 31, 2013 2:05 PM
  • I was afraid of that - the error translates as "You are trying to uninstall a package that was installed on the computer and is now permanent. Therefore, this package cannot be uninstalled. "

    Your only option would appear to be a repair install.

     

    If you don't have a Windows 7 SP1 disk to hand... Download the SP1 Refresh for your language and edition from the links on these pages...

     

    Heidoc -Microsoft DR Download links

     

    The links are for downloads from the Digital River servers run for MS, so are about as safe as you can get :)

     

    Once you have it downloaded, you then need to burn the DVD from it - use either the Windows Disk Image Burner, or (better still) your favourite burning application at the slowest speed possible.

     

    Note that you do NOT 'drag and drop' the file to the disk, you must use the 'burn an image' option from your app - or you'll end up with a useless coaster :)

     

    Once you have the disk burnt, check that it boots the (or any other) system OK - but do NOT start the repair from there - you must start the repair from within a normal Windows boot.

     

    Follow the instructions in this tutorial - http://www.sevenforums.com/tutorials/3413-repair-install.html

    - and they should help you get through it (it's not as difficult as it looks!)

     

    Always ask questions first if you're unsure - either here, or in sevenforums.

     

    Good luck with it!



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, March 31, 2013 2:08 PM
    Moderator
  • Hi Noel, its me again with the same issue. I hope your still available.

    Rather than doing a SP1 refresh and losing my settings/services, I chose to restore my computer using an Acronis image file I had of two months ago. For the past few days I reinstalled and updated my software and this same problem occured again, "Error 0x8004fe22". This time I tried fixing it using your instructions and registry fixes in http://www.sevenforums.com/windows-updates-activation/261481-suddenly-windows-7-not-genuine.html and had the same results as your other client until the very end, where his issue was fixed and license status was 'licensed', however mine went back to the previous state of being in a 'grace period' where my computer deactivated and slui.exe would not run. Following your previous instructions to me again, I managed to run dism /online /remove-package /packagename:Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514 this time (Last time I deleted the SP1 installers to save space) and then went to Windows Update and updated my computer, including SP1 again. However this has not fixed the problem. Windows is not activated and slui.exe cannot run. Do you have any idea for how I should fix this? Below is my new MGADIAG.

    However one thing that may be different is that now in event viewer it says Licence Activation (slui.exe) failed with the following error code: 0x80030002

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-MV8MH-98QJM-24367
    Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
    Windows Product ID: 00371-OEM-8992671-00437
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {3FA1AA0E-3AFF-498D-BBDD-BEE3444D4E2C}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3FA1AA0E-3AFF-498D-BBDD-BEE3444D4E2C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>00371-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-1769824415-1431721671-1121961635</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>42402CM</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>8AET62WW (1.42 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20130124000000.000000+000</Date></BIOS><HWID>AAED3A07018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-8A   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700437-02-3081-7601.0000-0952013
    Installation ID: 012566872816250833192172237311444670704325875893654995
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 24367
    License Status: Initial grace period
    Time remaining: 42960 minute(s) (29 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 5/04/2013 4:20:12 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:4:2013 19:08
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAEAAAABAAAAAwABAAEAln1w5QPOfEF8TyLdhE2qOTb0nPgucw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC LENOVO TP-8A   
      FACP LENOVO TP-8A   
      HPET LENOVO TP-8A   
      MCFG LENOVO TP-8A   
      SLIC LENOVO TP-8A   
      SSDT LENOVO TP-SSDT2
      SSDT LENOVO TP-SSDT2
      SSDT LENOVO TP-SSDT2
      ECDT LENOVO TP-8A   
      ASF! LENOVO TP-8A   
      TCPA PTL LENOVO
      SSDT LENOVO TP-SSDT2
      SSDT LENOVO TP-SSDT2
      UEFI LENOVO TP-8A   
      UEFI LENOVO TP-8A   
      UEFI LENOVO TP-8A   

    Also below in the next post are any relevant logs you may wish to view. The CHKDSK and SFC scan has been done before the CBS.log was made. No problems were found during the scans. Also the 'unexpected or missing value "packagename" error' in the event log is related to my program Acronis true Image. I can uninstall and reinstall ATI if you think this error is relevant.

    Thursday, April 4, 2013 5:38 PM
  • Your BIOS date is Jan 24 2013.

    BIOS of that date may actually be non-compliant with Windows 7 installs.

    For what version and edition of Windows is your computer licensed, according to the COA sticker on the case?

    The 0x80030002 error you quote is not one I can recall ever seeing before - and my records have no 'translation' for it. What little I can find indicates that it's a very generic 'dunno' error, and we'd have to search deeper for a real error.

    Please open Event Viewer

    In the left pane, navigate to the Windows Logs

    right-click on Applications and select 'Save all events as...' save as Apps.evtx

    repeat for the System logs - save as Sys.evtx

    Compress both files, and attach to your reply.



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, April 4, 2013 9:01 PM
    Moderator
  • According to the COA sticker underneath my battery, my computer is licensed to Windows 7 Pro OA.

    Here are my logs: http://sdrv.ms/12nrhwg

    Friday, April 5, 2013 12:22 AM
  • Also I checked in the BIOS and you're right, the BIOS time is 24 Jan while my system time is accurate. Even if Windows Time is enabled and starts automatically, they are not synchronising. My BIOS is uptodate. Just in case you think this is relevant.
    Friday, April 5, 2013 1:04 AM
  • Just a note, I did find this article that I don't understand at all that may have some info on error 0x80030002.

    http://blogs.msdn.com/b/heaths/archive/2006/01/18/error-2262-not-necessarily-a-fatal-error.aspx

    • Proposed as answer by Griffon33 Sunday, April 7, 2013 11:21 PM
    Friday, April 5, 2013 4:10 AM
  • Please upload the Application and System Event logs to your Skydrive, and post a link...

    Please open Event Viewer

    In the left pane, navigate to the Windows Logs

    right-click on Applications and select 'Save all events as...' save as Apps.evtx

    repeat for the System logs - save as Sys.evtx

    Compress both files, and upload to SkyDrive or other favoured  fileshare site and post a link.



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, April 7, 2013 12:00 PM
    Moderator
  • Thanks for replying.

    Here's the link: http://sdrv.ms/17kTLun

    Sunday, April 7, 2013 2:18 PM
  • The System log is mainly complaining about the uPnpHost service - so we'll have a look at that.

    Open a Elevated Command Prompt, and run the following commands.

    NET START UPNPHOST
    SC QC UPNPHOST
    SC QUERYEX UPNPHOST
    SC QPRIVS UPNPHOST
    SC SDSHOW UPNPHOST
    SC QSIDTYPE UPNPHOST
    
    .

    post the results, and we'll see where we are.

    There's also a number of events In the Application logs, with errors such as

    Unexpected or missing value (name: 'PackageName', value: '') in key 'HKLM\Software\Classes\Installer\Products\35CEEADAFA4294A48B2757CFDB5A9961\SourceList'

    and it may be this which is causing your problems running CheckSUR.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, April 7, 2013 2:38 PM
    Moderator
  • The results are below, 

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\Isaac>NET START UPNPHOST
    The requested service has already been started.

    More help is available by typing NET HELPMSG 2182.


    C:\Users\Isaac>SC QC UPNPHOST
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: UPNPHOST
            TYPE               : 20  WIN32_SHARE_PROCESS
            START_TYPE         : 3   DEMAND_START
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\svchost.exe -k LocalServiceAndN
    oImpersonation
            LOAD_ORDER_GROUP   :
            TAG                : 0
            DISPLAY_NAME       : UPnP Device Host
            DEPENDENCIES       : SSDPSRV
                               : HTTP
            SERVICE_START_NAME : NT AUTHORITY\LocalService

    C:\Users\Isaac>SC QUERYEX UPNPHOST

    SERVICE_NAME: UPNPHOST
            TYPE               : 20  WIN32_SHARE_PROCESS
            STATE              : 4  RUNNING
                                    (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
            WIN32_EXIT_CODE    : 0  (0x0)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 4220
            FLAGS              :

    C:\Users\Isaac>SC QPRIVS UPNPHOST
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: UPNPHOST
            PRIVILEGES       : SeChangeNotifyPrivilege
                             : SeCreateGlobalPrivilege

    C:\Users\Isaac>SC SDSHOW UPNPHOST

    D:(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CC
    DCLCSWRPWPDTLOCRSDRCWDWO;;;SO)(A;;CCLCSWRPLORC;;;IU)(A;;CCLCSWRPWPDTLOCRRC;;;LS)
    (A;;CCLCSWRPWPDTLOCRRC;;;NS)

    C:\Users\Isaac>SC QSIDTYPE UPNPHOST
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: UPNPHOST
    SERVICE_SID_TYPE:  UNRESTRICTED

    C:\Users\Isaac>

    Also the by going into regedit, the packagename error can be seen to involved with my Acronis True Image 2013 program. I can reinstall it if you think it will be helpful.

    Thank you.

    Monday, April 8, 2013 1:19 AM
  • The service seems to be running happily enough at present - and all the settings appear normal

    Please clear the Event Application and System logs, then uninstall Acronis, and reboot twice -then reinstall it and reboot twice, then post the new logs.

    That may give me a chance to see if it's causing the problem , or unrelated.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, April 8, 2013 6:00 AM
    Moderator
  • OK, i've reinstalled and rebooted twice Acronis True Image. It seems that some files were missing and I needed to use Acronis True Image cleanup tool.

    However this does not have seemed to do anything, and activation still doesn't work. The logs are below.

    http://sdrv.ms/Z35Q3K

    Monday, April 8, 2013 10:24 AM
  • One of the ideas of removing Acronis was to reduce the likelihood that it was causing the problem - the associated errors appear to have gone now. and made things a little easier to read.

    next job is to try to remove the other errors present in the System log

    The driver \Driver\WUDFRd failed to load for the device USB\VID_147E&PID_2016\6&38fe0fa0&0&3.

    WLAN Extensibility Module has failed to start. Module Path: C:\Windows\system32\Rtlihvs.dll Error Code: 126

    The description for Event ID 27 from source e1cexpress cannot be found.  Intel(R) 82579LM Gigabit Network Connection

    Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80030002'.

    These are all networking-related, apart from the first, which is for a fingerprint reader driver, so far as I can tell (does that make sense?)

    The Networking errors are of more concern, for two reasons

    1)one has the same error code as the SPP error

    2) Networking is involved in SPP...

    I suggest starting by resetting the WINSOCK services....

    Open an Elevated COmmand Prompt, and run the following command

    NETSH WINSOCK RESET

    reboot on request, and see if that helps.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, April 9, 2013 2:19 PM
    Moderator
  • I tried that command prompt however unfortunately the problem hasn't changed. Thanks again for your help.
    Wednesday, April 10, 2013 7:41 AM
  • OK - try this one then....

    NETSH WINHTTP RESET

    After the reboot, please run the following command, and post the results,

    DIR C:\Windows\Rtlihvs.dll /S


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, April 10, 2013 9:44 AM
    Moderator
  • If I try this command, it comes up with a choice.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\Isaac>NETSH WINHTTP RESET

    The following commands are available:

    Commands in this context:
    reset proxy    - Resets WinHTTP proxy setting to DIRECT.
    reset tracing  - Resets WinHTTP trace parameters to default.

    C:\Users\Isaac>

    What should I do?

    Wednesday, April 10, 2013 10:20 AM
  • Sorry about that....

    please run both

    NETSH WINSOCK RESET PROXY

    NETSH WINSOCK RESET TRACING


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, April 10, 2013 10:53 AM
    Moderator
  • Thanks, the results are below.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\Isaac>DIR C:\Windows\Rtlihvs.dll /S
     Volume in drive C is Windows7_OS
     Volume Serial Number is F417-8FA4
    File Not Found

    C:\Users\Isaac>

    Wednesday, April 10, 2013 11:03 AM
  • That explains the Code 126 error then :)

    You need to uninstall and reinstall the Wireless LAN drivers involved. - get the latest set of Win7 drivers from the Lenovo site.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, April 10, 2013 12:13 PM
    Moderator
  • I just reinstalled my ThinkPad 1x1 11b/g/n Wireless LAN PCI Express Half Mini Card Adapter driver however the same 'file not found' error for rtlihvs.dll still occurs. Looking up the dll file, it seems to be involved with the Realtek RTL8723AE Wireless LAN 802.11n PCI-E NIC module, and I'm not sure if I'm supposed to have that file as I don't have any Realtek hardware on my laptop. Anyway thanks for the help
    Wednesday, April 10, 2013 12:48 PM
  • Have a look in Device Manager - make sure that you enable View of Hidden Devices - what's showing an error flag (if anything)?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, April 10, 2013 1:05 PM
    Moderator
  • I have just done this, and enabled show hidden devices, but nothing is showing an error flag
    Wednesday, April 10, 2013 1:52 PM
  • OK - then there's probably a service installed that's causing it... I'm just not sure how to find the culprit.

    Perhaps this...

    Please download RegScannerx64 from http://www.nirsoft.net/utils/regscanner-x64.zip

    Extract the contained files to a folder, and read the notes at http://www.nirsoft.net/utils/regscanner.html

    Open RegScanner, and in the Search box, type

    Rtlihvs.dll

    Select 'Registry item contains the specified string' from the Matching droplist

    make sure that all four boxes in the Look at: line are ticked

    put a tick in the 'Scan the following base keys box, and highlight just the

    HKEY_LOCAL_MACHINE entry in the list

    UNtick the 'Exclude the following...' box, and click OK

    When the scan is complete, click on View , and select HTML Report, All Items

    This will open a new browser page with the results. Save the page as a Web Archive page (*.mht) and then compress it, and upload it to your Skydrive and post a link.

    I'll see what I can make out of that.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, April 10, 2013 2:13 PM
    Moderator
  • Here is the report:

    http://sdrv.ms/10TbL8R

    Wednesday, April 10, 2013 2:40 PM
  • OK

    In an Elevated Command Prompt, please run the following commands

    REG QUERY HKLM\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BFC1-08002BE10318}\0013\Ndi /S

    IPCONFIG /ALL

    post the results


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, April 10, 2013 3:54 PM
    Moderator
  • The results are below.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\Isaac>REG QUERY HKLM\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E
    325-11CE-BFC1-08002BE10318}\0013\Ndi /S

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BF
    C1-08002BE10318}\0013\Ndi
        Service    REG_SZ    RTL8192Ce

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BF
    C1-08002BE10318}\0013\Ndi\IHVExtensions
        ExtensibilityDLL    REG_SZ    %SystemRoot%\system32\Rtlihvs.dll
        UIExtensibilityCLSID    REG_SZ    {6C2A8CCA-B2A2-4d81-A3B2-4E15F445C312}
        GroupName    REG_SZ    Realtek CCX SDK IHV Service
        AdapterOUI    REG_DWORD    0xe04c

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BF
    C1-08002BE10318}\0013\Ndi\Interfaces
        UpperRange    REG_SZ    ndis5,mdcwifi,wifipro
        LowerRange    REG_SZ    wlan,ethernet,vwifi

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BF
    C1-08002BE10318}\0013\Ndi\params

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BF
    C1-08002BE10318}\0013\Ndi\params\AH_BcnIntv
        default    REG_SZ    100
        ParamDesc    REG_SZ    Beacon Interval
        type    REG_SZ    int
        min    REG_SZ    20
        max    REG_SZ    1000
        step    REG_SZ    1

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BF
    C1-08002BE10318}\0013\Ndi\params\bLeisurePs
        ParamDesc    REG_SZ    Associated Power Save
        type    REG_SZ    enum
        default    REG_SZ    2

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BF
    C1-08002BE10318}\0013\Ndi\params\bLeisurePs\enum
        2    REG_SZ    AUTO
        0    REG_SZ    DISABLE
        1    REG_SZ    ENABLE

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BF
    C1-08002BE10318}\0013\Ndi\params\Dot11dEnable
        ParamDesc    REG_SZ    802.11d
        type    REG_SZ    enum
        default    REG_SZ    0

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BF
    C1-08002BE10318}\0013\Ndi\params\Dot11dEnable\enum
        0    REG_SZ    Disable
        1    REG_SZ    Enable

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BF
    C1-08002BE10318}\0013\Ndi\params\PreambleMode
        ParamDesc    REG_SZ    Preamble Mode
        type    REG_SZ    enum
        default    REG_SZ    2

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BF
    C1-08002BE10318}\0013\Ndi\params\PreambleMode\enum
        1    REG_SZ    Long only
        2    REG_SZ    Short & long

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BF
    C1-08002BE10318}\0013\Ndi\params\RegROAMSensitiveLevel
        ParamDesc    REG_SZ    Roaming Sensitivity Level
        Type    REG_SZ    enum
        Default    REG_SZ    80

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BF
    C1-08002BE10318}\0013\Ndi\params\RegROAMSensitiveLevel\enum
        127    REG_SZ    Disable
        65    REG_SZ    High
        70    REG_SZ    Middle
        80    REG_SZ    Low

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BF
    C1-08002BE10318}\0013\Ndi\params\TxPowerLevel
        ParamDesc    REG_SZ    TX Power Level
        type    REG_SZ    enum
        default    REG_SZ    0

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BF
    C1-08002BE10318}\0013\Ndi\params\TxPowerLevel\enum
        0    REG_SZ    Auto
        1    REG_SZ    100 %
        2    REG_SZ    75 %
        3    REG_SZ    50 %
        4    REG_SZ    25 %

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BF
    C1-08002BE10318}\0013\Ndi\params\WirelessMode
        ParamDesc    REG_SZ    Wireless Mode
        type    REG_SZ    enum
        default    REG_SZ    8

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BF
    C1-08002BE10318}\0013\Ndi\params\WirelessMode\enum
        2    REG_SZ    IEEE 802.11b
        4    REG_SZ    IEEE 802.11b/g
        8    REG_SZ    IEEE 802.11b/g/n


    C:\Users\Isaac>
    C:\Users\Isaac>IPCONFIG /ALL

    Windows IP Configuration

       Host Name . . . . . . . . . . . . : THINK
       Primary Dns Suffix  . . . . . . . :
       Node Type . . . . . . . . . . . . : Hybrid
       IP Routing Enabled. . . . . . . . : No
       WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : 1x1 11b/g/n Wireless LAN PCI Express Half
     Mini Card Adapter
       Physical Address. . . . . . . . . : 1C-65-9D-FD-0C-46
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . : fe80::4551:a7e0:4237:1fb9%15(Preferred)
       IPv4 Address. . . . . . . . . . . : 192.168.0.103(Preferred)
       Subnet Mask . . . . . . . . . . . : 255.255.255.0
       Lease Obtained. . . . . . . . . . : Wednesday, 10 April 2013 10:40:01 PM
       Lease Expires . . . . . . . . . . : Thursday, 11 April 2013 10:49:00 PM
       Default Gateway . . . . . . . . . : 192.168.0.1
       DHCP Server . . . . . . . . . . . : 192.168.0.1
       DHCPv6 IAID . . . . . . . . . . . : 253519261
       DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-1D-57-D9-F0-DE-F1-4E-87-29

       DNS Servers . . . . . . . . . . . : 192.168.0.1
       NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Intel(R) 82579LM Gigabit Network Connecti
    on
       Physical Address. . . . . . . . . : F0-DE-F1-4E-87-29
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Bluetooth Network Connection:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
       Physical Address. . . . . . . . . : 88-9F-FA-EA-9F-2F
       DHCP Enabled. . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{2EAA7AFD-908C-47E6-B43E-E3447C03FD1C}:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{26BEDCC8-9B71-44E6-A45E-D630F586DFE7}:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{1C653254-C6EC-43F2-B1AD-1C43DAE1D46A}:

       Media State . . . . . . . . . . . : Media disconnected
       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

       Connection-specific DNS Suffix  . :
       Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
       Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
       DHCP Enabled. . . . . . . . . . . : No
       Autoconfiguration Enabled . . . . : Yes
       IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:2c9b:35d0:91de:31c5(Pref
    erred)
       Link-local IPv6 Address . . . . . : fe80::2c9b:35d0:91de:31c5%13(Preferred)
       Default Gateway . . . . . . . . . : ::
       NetBIOS over Tcpip. . . . . . . . : Disabled

    C:\Users\Isaac>

    Wednesday, April 10, 2013 4:09 PM
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E972-E325-11CE-BF
    C1-08002BE10318}\0013\Ndi\IHVExtensions
        ExtensibilityDLL    REG_SZ    %SystemRoot%\system32\Rtlihvs.dll
        UIExtensibilityCLSID    REG_SZ    {6C2A8CCA-B2A2-4d81-A3B2-4E15F445C312}
        GroupName    REG_SZ    Realtek CCX SDK IHV Service
        AdapterOUI    REG_DWORD    0xe04c

    It seems that these are the drivers for a RTL8192Ce integrated card.

    What is the exact make and model of your machine?

    I've found RealTek's drivers here ftp://WebUser:Lc9FuH5r@95.130.192.218/cn/wlan/RTL8191SU_AutoInstallPackage.zip

     - don't install them yet, until I've been able to confirm that they are the correct ones for your hardware, and tried tracking back through the registry.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, April 10, 2013 4:28 PM
    Moderator
  • The make and model of my machine is a Lenovo Thinkpad T520, 4240-2CM
    Wednesday, April 10, 2013 4:30 PM
  • Actually I've just looked through my network adaptor's properties and you're right, I do have a RTL8192Ce integrated card. I'm just wondering about the link you gave me, as it says it's for RTL8191SU, a different model. Unfortunately going to Realtek's support page they do not have a driver for RTL8192Ce so I'm not sure what to install.
    Saturday, April 13, 2013 1:18 PM
  • Sorry about the delay - real life got in the way!

    Try installing the drivers that I linked to - with luck they'll work (although I can't find that file in there, it may not be required for that set of drivers)

    Make sure that you have a System Restore point set first.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, April 14, 2013 8:46 AM
    Moderator
  • Thanks for the advice. I installed the drivers and now the dll file is recognised, though the slui.exe problem still exists.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\Isaac>slui.exe

    C:\Users\Isaac>DIR C:\Windows\Rtlihvs.dll /S
     Volume in drive C is Windows7_OS
     Volume Serial Number is F417-8FA4

     Directory of C:\Windows\System32

    06/07/2011  11:31 PM           595,968 Rtlihvs.dll
                   1 File(s)        595,968 bytes

     Directory of C:\Windows\SysWOW64

    06/07/2011  11:31 PM           595,968 Rtlihvs.dll
                   1 File(s)        595,968 bytes

         Total Files Listed:
                   2 File(s)      1,191,936 bytes
                   0 Dir(s)  81,179,127,808 bytes free

    C:\Users\Isaac>

    Monday, April 15, 2013 1:47 PM
  • OK = please post a new MGADiag report, and new event logs.

    We may be able to see the wood for the trees, now :)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, April 15, 2013 2:07 PM
    Moderator
  • Ok thanks.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-MV8MH-98QJM-24367
    Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
    Windows Product ID: 00371-OEM-8992671-00437
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {3FA1AA0E-3AFF-498D-BBDD-BEE3444D4E2C}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3FA1AA0E-3AFF-498D-BBDD-BEE3444D4E2C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>00371-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-1769824415-1431721671-1121961635</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>42402CM</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>8AET62WW (1.42 )</Version><SMBIOSVersion major="2" minor="6"/><Date>20130124000000.000000+000</Date></BIOS><HWID>AAED3A07018400FE</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-8A   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700437-02-3081-7601.0000-1032013
    Installation ID: 016344527035721100168113052491939302553741643200476452
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 24367
    License Status: Initial grace period
    Time remaining: 27240 minute(s) (18 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 16/04/2013 1:55:00 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAAABAAAAAwABAAEAln1w5QPOAB98QXxPIt2ETao5NvSc+C5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC LENOVO TP-8A   
      FACP LENOVO TP-8A   
      HPET LENOVO TP-8A   
      MCFG LENOVO TP-8A   
      SLIC LENOVO TP-8A   
      SSDT LENOVO TP-SSDT2
      SSDT LENOVO TP-SSDT2
      SSDT LENOVO TP-SSDT2
      ECDT LENOVO TP-8A   
      ASF! LENOVO TP-8A   
      TCPA PTL LENOVO
      SSDT LENOVO TP-SSDT2
      SSDT LENOVO TP-SSDT2
      UEFI LENOVO TP-8A   
      UEFI LENOVO TP-8A   
      UEFI LENOVO TP-8A   

    Links for logs are below. It's interesting that in the system log, the error entry for Windows Media Player Network sharing service comes up with a upnp error that has the same error code 0x80030002 that slui.exe has. I think we're onto something here.

    http://sdrv.ms/117d8Rf

    Monday, April 15, 2013 4:00 PM
  • Unfortunately the '0x80030002' is a 'Unknown Error' flag, so they could be totally different causes :(

    Let's go back to first principles, and learn all we can about the SPPSVC which is intricately involved with slui operations....

    Please open an
    Elevated (Administrator) Command Prompt window and use the following
    commands....

     

    net start sppsvc

    sc qc sppsvc

    sc queryex sppsvc

    sc qprivs sppsvc

    sc qsidtype sppsvc

    sc sdshow sppsvc

     

    Copy and paste
    the output to your reply



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, April 17, 2013 9:00 AM
    Moderator
  • Ok here it is

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\Isaac>net start sppsvc
    The requested service has already been started.

    More help is available by typing NET HELPMSG 2182.


    C:\Users\Isaac>sc qc sppsvc
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: sppsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            START_TYPE         : 2   AUTO_START  (DELAYED)
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\sppsvc.exe
            LOAD_ORDER_GROUP   :
            TAG                : 0
            DISPLAY_NAME       : Software Protection
            DEPENDENCIES       : RpcSs
            SERVICE_START_NAME : NT AUTHORITY\NetworkService

    C:\Users\Isaac>sc queryex sppsvc

    SERVICE_NAME: sppsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            STATE              : 4  RUNNING
                                    (STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
            WIN32_EXIT_CODE    : 0  (0x0)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 4136
            FLAGS              :

    C:\Users\Isaac>sc qprivs sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
            PRIVILEGES       : SeAuditPrivilege
                             : SeChangeNotifyPrivilege
                             : SeCreateGlobalPrivilege
                             : SeImpersonatePrivilege

    C:\Users\Isaac>sc qsidtype sppsvc
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppsvc
    SERVICE_SID_TYPE:  UNRESTRICTED

    C:\Users\Isaac>sc sdshow sppsvc

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLO
    CRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCW
    DWO;;;WD)

    C:\Users\Isaac>

    Wednesday, April 17, 2013 9:03 AM
  • That looks normal enough

    There are some references to the 0x80030002  error that may indicate that the problem is in the registry - a missing value somewhere. Unfortunately, my registry skills are limited, so I can only really suggest a couple of potential places to look...

     

    Please open an Elevated Command Prompt, and run the following commands.

     

    REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion"

    REG QUERY "HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion"

    post the results


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, April 17, 2013 9:53 AM
    Moderator
  • There's a lot to look at for this one

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\Isaac>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion"

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion
        CurrentVersion    REG_SZ    6.1
        CurrentBuild    REG_SZ    7601
        SoftwareType    REG_SZ    System
        CurrentType    REG_SZ    Multiprocessor Free
        InstallDate    REG_DWORD    0x4e559dfb
        RegisteredOrganization    REG_SZ
        RegisteredOwner    REG_SZ    Isaac
        SystemRoot    REG_SZ    C:\Windows
        InstallationType    REG_SZ    Client
        EditionID    REG_SZ    Professional
        ProductName    REG_SZ    Windows 7 Professional
        ProductId    REG_SZ    00371-OEM

    <PRODUCTID DATA REDACTED>
        CurrentBuildNumber    REG_SZ    7601
        BuildLab    REG_SZ    7601.win7sp1_gdr.130318-1533
        BuildLabEx    REG_SZ    7601.18113.amd64fre.win7sp1_gdr.130318-1533
        BuildGUID    REG_SZ    48ac0875-1ced-46e3-916a-b1e75591eae2
        CSDBuildNumber    REG_SZ    1130
        PathName    REG_SZ    C:\Windows
        CSDVersion    REG_SZ    Service Pack 1

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Accessibility
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AdaptiveDisplayB
    rightness
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AeDebug
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\APITracing
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ASR
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Audit
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Compatibility32
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Console
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\CorruptedFileRec
    overy
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\DefaultProductKe
    y
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\DefaultProductKe
    y2
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\DeviceDisplayObj
    ects
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\DiskDiagnostics
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\drivers.desc
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Drivers32
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\EFS
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\EMDMgmt
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Event Viewer
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Font Drivers
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Font Management
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\FontDPI
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\FontLink
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\FontMapper
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Fonts
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\FontSubstitutes
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\GRE_Initialize
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ICM
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execu
    tion Options
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\IniFileMapping
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\InstalledFeature
    s
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\KnownFunctionTab
    leDlls
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\KnownManagedDebu
    ggingDlls
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\LanguagePack
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\MCI Extensions
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\MCI32
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\MiniDumpAuxiliar
    yDlls
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\MsiCorruptedFile
    Recovery
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Multimedia
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\NetworkCards
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\NetworkList
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\NtVdm64
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\NvCache
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\OpenGLDrivers
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\PeerDist
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\PeerNet
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Perflib
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\PerHwIdStorage
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Ports
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Prefetcher
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileLoader
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileNotificat
    ion
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\related.desc
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SeCEdit
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\setup
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SoftwareProtecti
    onPlatform
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SPP
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Superfetch
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Svchost
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Tracing
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\UnattendSettings

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Userinstallable.
    drivers
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\WbemPerf
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows Activati
    on Technologies
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winsat
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\WinSATAPI
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\WUDF

    C:\Users\Isaac>
    C:\Users\Isaac>REG QUERY "HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows NT\Current
    Version"

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion
        CurrentVersion    REG_SZ    6.1
        CurrentBuild    REG_SZ    7601
        SoftwareType    REG_SZ    System
        CurrentType    REG_SZ    Multiprocessor Free
        InstallDate    REG_DWORD    0x0
        RegisteredOrganization    REG_SZ
        RegisteredOwner    REG_SZ    Isaac
        SystemRoot    REG_SZ    C:\Windows
        InstallationType    REG_SZ    Client
        EditionID    REG_SZ    Professional
        ProductName    REG_SZ    Windows 7 Professional
        CurrentBuildNumber    REG_SZ    7601
        BuildLab    REG_SZ    7601.win7sp1_gdr.130318-1533
        BuildLabEx    REG_SZ    7601.18113.amd64fre.win7sp1_gdr.130318-1533
        BuildGUID    REG_SZ    48ac0875-1ced-46e3-916a-b1e75591eae2
        CSDBuildNumber    REG_SZ    1130
        PathName    REG_SZ    C:\Windows

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Acce
    ssibility
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Adap
    tiveDisplayBrightness
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\AeDe
    bug
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\APIT
    racing
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\AppC
    ompatFlags
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\ASR
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Audi
    t
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Boot
    Mgr
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Comp
    atibility32
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Devi
    ceDisplayObjects
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\driv
    ers.desc
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Driv
    ers32
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\EFS
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Even
    t Viewer
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Font
     Drivers
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\ICM
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\IniF
    ileMapping
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Know
    nFunctionTableDlls
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Know
    nManagedDebuggingDlls
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\MCI
    Extensions
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\MCI3
    2
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Mini
    DumpAuxiliaryDlls
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Netw
    orkList
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\NtVd
    m64
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Open
    GLDrivers
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Peer
    Net
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\PerH
    wIdStorage
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Prof
    ileLoader
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Prof
    ileNotification
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Sche
    dule
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\SeCE
    dit
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Soft
    wareProtectionPlatform
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Svch
    ost
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Syst
    emRestore
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Trac
    ing
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Unat
    tendSettings
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Wbem
    Perf
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Wind
    ows
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Winl
    ogon
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Wins
    at
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Cons
    ole
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Font
    DPI
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Font
    Link
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Font
    Mapper
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Font
    s
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Font
    Substitutes
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\GRE_
    Initialize
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Imag
    e File Execution Options
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Lang
    uagePack
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Netw
    orkCards
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Perf
    lib
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Port
    s
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Prin
    t
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Prof
    ileList
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Time
     Zones

    C:\Users\Isaac>


    Wednesday, April 17, 2013 10:48 AM
  • I can't see anything amiss there - which means that I am out of ideas. :(

    All I can recommend is either a repair install, or contacting MS WGA support direct.

    WGA Support can be found here

    North America:
    http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
    Outside North America: http://support.microsoft.com/contactus/?ws=support#tab0

     

    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!    



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, April 17, 2013 11:28 AM
    Moderator
  • Ok, thanks for the help regardless. I'll let you know what I did.
    Wednesday, April 17, 2013 11:41 AM