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Win & Upgrade Activation Error RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-P82CK-6BBC8-YT6HQ
    Windows Product Key Hash: gn7+rST3ibay5SmUtup18aYf+QI=
    Windows Product ID: 00359-062-7083476-85006
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {E27C4041-FE8B-456F-A3A2-878E1AA3E153}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E27C4041-FE8B-456F-A3A2-878E1AA3E153}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YT6HQ</PKey><PID>00359-062-7083476-85006</PID><PIDType>5</PIDType><SID>S-1-5-21-481215614-593609710-2715565129</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv4 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.55</Version><SMBIOSVersion major="2" minor="4"/><Date>20100706000000.000000+000</Date></BIOS><HWID>01733D07018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-062-708347-01-1033-7601.0000-3352011
    Installation ID: 008964183903312022381273273020387603745236759881369955
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: YT6HQ
    License Status: Initial grace period
    Time remaining: 41040 minute(s) (28 day(s))
    Remaining Windows rearm count: 5
    Trusted time: 12/1/2011 9:12:37 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:30:2011 09:37
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEAAwABAAEAAAACAAAAAwABAAEA6GEoMtGZJjsQMyatrgaI9upFgsyMOl544L1+KA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-MPC
      FACP   HP      REPLEY 
      SRAT   AMD     AMD CRB
      MSCT   HPQOEM  SLIC-MPC
      HPET   HPQOEM  SLIC-MPC
      BOOT   HPQOEM  SLIC-MPC
      MCFG   HPQOEM  SLIC-MPC
      SLIC   HPQOEM  SLIC-MPC
      SSDT   AMD     PowerNow

     

    Friday, December 2, 2011 4:20 AM

Answers


  • "evonaspen" wrote in message news:aada0d89-d6ff-4ef8-beed-8a1809f1d541...

    I did speak with someone at Microsoft and they said my product key had been blocked.  The reason they gave me was multiple uses.  I went back to the vendor I purchased the software from and they have given me a new product key.  Yes, I did do I BIOS update when I upgraded to Win7.

    Thank you for all your help!

     

    Erik

    If your vendor simply supplied you with a new Key, then it also is a counterfeit and non-genuine. (I still cannot see any evidence that the Key in your report is non-genuine, though!)
     
    DEMAND a refund from the vendor, and report them through the piracy procedures to MS, and to the payment authority you used to pay for it.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    I agree, seems a bit shady for a shop to basically say "oh, that key didn't work, well try this one...no? well try this one..."

     

    EDIT: I just checked this Product Key and it is listed as Blocked and the reason is that the key (and it's software) has been reported as Returned to Microsoft.


    Darin MS
    Tuesday, December 6, 2011 12:24 AM

All replies

  • "evonaspen" wrote in message news:be4723c6-21a9-4820-985b-c3ac8283ebed...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-P82CK-6BBC8-YT6HQ
    Windows Product Key Hash: gn7+rST3ibay5SmUtup18aYf+QI=
    Windows Product ID: 00359-062-7083476-85006
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Other data-->
    SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv4 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.55</Version><SMBIOSVersion major="2" minor="4"/><Date>20100706000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Partial Product Key: YT6HQ
    License Status: Initial grace period
    Time remaining: 41040 minute(s) (28 day(s))
    Remaining Windows rearm count: 5
    Trusted time: 12/1/2011 9:12:37 PM

     

     

    What exactly is your problem? – what error message do you get when attempting to activate? I can see no problem with the MGADiag report.
    This appears to be an installation using a Key from the Family Pack – which is an upgrade package only. If you clean-installed, it you will have to run an upgrade install on this one. I’m not sure why you would want to use a Family Pack Key on this machine, as it would appear to have a license for Windows 7 of its own – what is the OS version and edition quoted on the COA sticker on the case?

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, December 2, 2011 8:48 AM
    Moderator
  • This is a laptop that had Windows Vista 64-Bit that I was Upgrading to Windows 7 64-Bit.  It was not a clean instal, just an upgrade.  Below is a photo of the error message I received.  I called Microsoft to activate over the phone, but the automated response stated it could not.

     

    Friday, December 2, 2011 8:41 PM
  • I suggest you try the phone and talk to a real person:

     

     

     How to activate Windows 7 manually (activate by phone)

    1) Click Start, and in the Search box type:   slui.exe  4

    2) Next press the 'ENTER' key

    3) Select your 'Country' from the list.

    4) Choose the 'Phone Activation' option.

    5) Stay on the phone (do not select/press any options) and wait for a person to help you with activation.

    6) Explain your problem clearly to the support person.

    Friday, December 2, 2011 9:13 PM
    Answerer
  • As George says, telephone activation sill solve the problem.

    I'm intrigued about your machine being a Vista one, though - according to the BIOS SLIC table in the report, the machine should be Win7 rather than Vista  (and hte BIOS date is alos right for a Win7 machine)

    Have you updated the BIOS since purchase?


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, December 3, 2011 10:52 AM
    Moderator
  • I did speak with someone at Microsoft and they said my product key had been blocked.  The reason they gave me was multiple uses.  I went back to the vendor I purchased the software from and they have given me a new product key.  Yes, I did do I BIOS update when I upgraded to Win7.

    Thank you for all your help!

     

    Erik

    Saturday, December 3, 2011 8:17 PM
  • "evonaspen" wrote in message news:aada0d89-d6ff-4ef8-beed-8a1809f1d541...

    I did speak with someone at Microsoft and they said my product key had been blocked.  The reason they gave me was multiple uses.  I went back to the vendor I purchased the software from and they have given me a new product key.  Yes, I did do I BIOS update when I upgraded to Win7.

    Thank you for all your help!

     

    Erik

    If your vendor simply supplied you with a new Key, then it also is a counterfeit and non-genuine. (I still cannot see any evidence that the Key in your report is non-genuine, though!)
     
    DEMAND a refund from the vendor, and report them through the piracy procedures to MS, and to the payment authority you used to pay for it.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, December 3, 2011 8:42 PM
    Moderator

  • "evonaspen" wrote in message news:aada0d89-d6ff-4ef8-beed-8a1809f1d541...

    I did speak with someone at Microsoft and they said my product key had been blocked.  The reason they gave me was multiple uses.  I went back to the vendor I purchased the software from and they have given me a new product key.  Yes, I did do I BIOS update when I upgraded to Win7.

    Thank you for all your help!

     

    Erik

    If your vendor simply supplied you with a new Key, then it also is a counterfeit and non-genuine. (I still cannot see any evidence that the Key in your report is non-genuine, though!)
     
    DEMAND a refund from the vendor, and report them through the piracy procedures to MS, and to the payment authority you used to pay for it.
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    I agree, seems a bit shady for a shop to basically say "oh, that key didn't work, well try this one...no? well try this one..."

     

    EDIT: I just checked this Product Key and it is listed as Blocked and the reason is that the key (and it's software) has been reported as Returned to Microsoft.


    Darin MS
    Tuesday, December 6, 2011 12:24 AM