Whats going on???? RRS feed

  • Question

  • My anti-virus was out dated.. so I installed onecare and had no problem.. but a few websites i tried to go to would tell me i wasnt connected to the internet.. so i went though the trouble shooting tips and nothing worked so i went to the last tip.. (uninstall and then re-install OneCare)... but when I went to re-install the program it would not let me... any idea how I can fix my problem?... I am still getting messages saying that my computer has a security problem.
    Tuesday, December 9, 2008 4:38 AM


  • What error are you getting when trying to reinstall?

    Run the  Cleanup tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2 before trying to reinstall OneCare.

    However, OneCare is not the reason for some web sites not being able to be found or load. If the web browser can get to the Internet, OneCare is allowing it access. OneCare does not filter any web sites.

    If Windows Security Center is reporting that you have no protection installed, that would be normal if you have removed OneCare. If, however, you are getting popups about security problem, advising you to download and install a "product" to scan your computer, your PC is infected and that infection will need to be dealt with before you can install OneCare or most other security products. That may also be the reason for some web sites being unavailable.

    You can contact OneCare support (via email as a trial user) for help.


    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2


    If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx  for details.  For international information, see your local subsidiary Support site.



    Tuesday, December 9, 2008 1:01 PM