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  • Question

  • my product key on my laptop differes to the end of the one that microsofts genuine advantage diagnostic tool found and i am therefore unable to convert my office package from a trial version to a full package

    • Split by Stephen Holm Thursday, October 9, 2008 11:31 PM Splitting Post
    Tuesday, October 7, 2008 6:52 PM


  • Hello Floydy 09,

    Thank you for visiting the Genuine Advantage forum. Recently we have seen several posts from people who have become victims. If you are a victim, I will provide information for you to file a piracy report. The Genuine Advantage forum is here to help protect you, our valued customer. It is important for people like you to report a piracy case who have become a victim to assist in stopping unscrupulous business practices. 

    Please follow the steps below as it could resolve your issue. If need be, provide us with additional information to determine the cause of this issue.

    Make sure you are logged on as an Administrator.

    Confirm you are using the most current version of Genuine Advantage by clicking Validate Windows on the website below:


    If the above steps do not resolve your issue, continue below.

    Please run the Microsoft Genuine Advantage Diagnostic Test (MGADT) so that I may analyze the results.

    By clicking the link below, you will download the MGADT.  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:


    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows Vista.

    1. What edition/version of Windows XP is titled?

    ·         Home Basic

    ·         Home Premium 

    ·         Business

    ·         Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:


    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Genuine Advantage forum. We look forward to working with you.

    Stephen Holm, MS
    WGA Forum Manager

    Stephen Holm
    • Marked as answer by Stephen Holm Thursday, October 9, 2008 11:30 PM
    • Marked as answer by Stephen Holm Tuesday, October 14, 2008 8:20 PM
    Thursday, October 9, 2008 11:29 PM