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Vista home premium licensing error RRS feed

  • Question

  • I've been using a preinstalled vista since March and it's decided there is a licensing error now so I can't access my computer properly now. I've tried to validate online but MGA says it can't be verified as genuine even though the MGA validation tool says it is genuine (see below).  The error code is (0x80070426). Is the best option to validate over the phone? Thanks for any help in advance.

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-XY9X3-JDXYP-6CJ97
    Windows Product Key Hash: xFQJU8srKsovk6p1Lk1yW93in4E=
    Windows Product ID: 89578-OEM-7332157-00211
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: 8868a310-b518-44b3-bee9-74cba260ed66
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error: M:20070509184125160-
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>8868a310-b518-44b3-bee9-74cba260ed66</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><PKey>*****-*****-*****-*****-6CJ97</PKey><PID>89578-OEM-7332157-00211</PID><PIDType>2</PIDType><SID>S-1-5-21-3261757558-3965845172-332211377</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire T180</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>R01-A4</Version><SMBIOSVersion major="2" minor="3"/><Date>20061219000000.000000+000</Date></BIOS><HWID>FD303507018400E8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57062</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Wednesday, May 9, 2007 6:28 PM

Answers

  • The message I get is this "The requested service has already been started. More help is available by typing Net HelpMSG 2182"

     

    I've managed to get my system up and running properly again by running a system restore. When I tried to install all the MS updates again the same problem occurred so I had to run a system restore again. So it looks like one of the updates is causing this problem which is slightly worrying as now I don't want to install any updates. Thanks for your help.

    Thursday, May 10, 2007 1:53 PM

All replies

  • Please try this:  open an elevated command prompt (find Command Prompt in the start menu, right-click it and choose "Run as administrator") and type "net start slsvc" (and hit enter).  Would you let me know what message you get when you try that?
    Wednesday, May 9, 2007 9:47 PM
  • The message I get is this "The requested service has already been started. More help is available by typing Net HelpMSG 2182"

     

    I've managed to get my system up and running properly again by running a system restore. When I tried to install all the MS updates again the same problem occurred so I had to run a system restore again. So it looks like one of the updates is causing this problem which is slightly worrying as now I don't want to install any updates. Thanks for your help.

    Thursday, May 10, 2007 1:53 PM