cannot reinstall windows onecare RRS feed

  • Question

  • I purchased it installed it then few months i had to wipe my computer now i can get the purchasing info from the stupid windows live account they forced me to purchase it with......any help would be great
    • Moved by Stephen BootsMVP, Moderator Monday, November 16, 2009 1:18 AM reinstall activation issue (From:Windows Live OneCare Backup and Restore)
    Monday, November 16, 2009 12:56 AM


All replies



    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90


    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.


    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/f5ce50e4-9165-40a5-891b-fe5d0659738b

    For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm



    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Monday, November 16, 2009 1:17 AM
  • You will be far better off to get rid of OneCare and go with Microsoft Security Essentials instead.  OneCare has always had a number of serious flaws since it was first introduced.  Microsoft was never able to get a handle on the problems, so they wisely decided to dump OneCare and start over.  You should do the same.
    Wednesday, November 18, 2009 5:38 AM
  • I must disagree with you about being better off without Windows Live OneCare. I have been a beta tester for several years and it is and always has been a good program that got better with time. A VERY LARGE percentage of users problems are due to problems from their end, for example not removing previous anti Virus programs COMPLETELY before installing Windows Live OneCare. Many, if not most, Anti Virus suppliers make it very difficult to completely remove them from you PC once they are installed.
    Thursday, November 19, 2009 3:52 AM
  • The point is that Microsoft has wisely decided to drop OneCare in favor of Microsoft Security Essentials.  Flaws too numerous to count have been repeatedly found in the OneCare core.  It was a bad program from the start and adding Komoku to the mix did not solve the problems.  I think it best we move on and try not to dwell too much on past mistakes.

    MSE looks good so far and does the job for which it was designed.

    Thursday, November 19, 2009 4:51 AM