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"Not Genuine Copy' message - please help - not computer 'expert' RRS feed

  • Question

  • I have a 3 year old Toshiba Laptop with XP as loaded by the manufacturer.  Yes - this is an original copy
    Several months ago I started to get the famous 'not genuine' message.

    I have tried to run the validation tool for 2 hours now but apparently I cannot load active x.

    Please: How do I get rid of this very annoying message?  Since I am a legitmate customer this problem is really causing me to dislike Microsoft and apparently there is no easy fix for everyday - not experts or PC geeks - folks to fix this.

    HELP.

    Ken
    Thursday, January 1, 2009 8:32 PM

Answers

  • Ken,


    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. I understand you may be having issues in regards to the Active X control. I would like to provide the following information and steps for you to follow to attempt resolving this issue.

    Step 1: WGA Manual ActiveX Installation

    Click the Start button, then Click Run

    Type: iexplore http://go.microsoft.com/fwlink/?LinkID=39204  then Click OK

     You will be prompted to download “LegitCheckControl.cab”

    Choose Open

     Once this completes, a window will open showing two files. “LegitCheckControl.dll” and “LegitCheckControl.inf” Leave this window open for now.

    Click the Start button, then Click Run

    Type: system32, then Click OK

     (If you are running Windows XP, you may need to click Show Files to allow access to this system directory.)

    Drag the “LegitCheckControl.dll” file from the window that was open into the “system32” directory folder. If you are prompted to overwrite a file, choose Yes, to overwrite any existing file. (If you are running Vista, you may be prompted to provide administrator permission to complete the action. If so, Press Continue, and allow it.)

    Click the Start button, then Click Run

    Type “regsvr32 LegitCheckControl.dll”, and then click ‘OK’.

    You should see a dialog saying “DllRegisterServer in LegitCheckControl.dll succeeded.”

    After you finish the above steps please restart the computer and try to validate Windows XP again. Here is the link:

    http://www.microsoft.com/genuine

    Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. Were you able to pass Windows Validation successfully?

    Should you have additional problems please review the knowledge base (KB) article.

    KB307890 - How to activate Windows XP

    http://support.microsoft.com/default.aspx?scid=kb;en-us;307890&sd=techh .      

     Restart the computer and contact the Microsoft Activation Center to re-activate Windows should you need assistance. Activation and Registration of a Microsoft product can be located at:

    http://support.microsoft.com/kb/326851/en-us

    The Windows Activation Center can be reached at (888) 571-2048 from 8:00 AM to 10:00 PM Pacific Time



    Thank you for contacting us here in the WGA program forums.



    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Friday, January 2, 2009 10:02 PM
    Friday, January 2, 2009 10:02 PM