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    Hi There,

     

    I have been plagued by this validation for what seems like an eternity now, is the end close? I purchased my computer virtually from new from a company that went into liquidation so as such have not got the original documentation that should go with the computer.

    Originally I received a WGA notification stating my XP was not genuine. It has taken me a while but I have figured out that this was because the key that was registered was incorrect, I have changed the key to the correct one for this PC as stated by the Compaq certificate of authenticity on the PC.

    Meanwhile about two months after I received the XP WGA all of my office suite became locked out. It turns out that my office suite has also failed it's own WGA validation. The only problem is I cannot check or confirm the key for the office suite. The only way of updating this is by reinstalling the software, which I assume means purchasing it as I do not have the disc's etc.

    Could some please offer some advise and I am sure the copy of Office I have is genuine, just like the copy of XP, and that there has been a mix up. I am very reluctant to pay more money as I feel it is really a bit on the cheeky side if I know I have a genuine copy.

    Many Thanks,

    Jim

    UK

    Friday, March 9, 2007 5:21 PM

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    Good Morning James,

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

    1. Ensure you log onto the computer experiencing the issue with “Administrator” rights.
    2. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.
    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

    http://go.microsoft.com/fwlink/?linkid=52012    

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”, you must choose to “Run” this tool when prompted.

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

    If the issue still has not been resolved could you please provide us with the following information?

    1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
    2. Please return to this post and “Paste” the results here for additional review.
     

    Friday, March 9, 2007 5:38 PM
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    Hi Stepen,

     

    Thanks for the advice. I have run all the DIagnostics you have recommended and I am still blocked Office on my Office suite.

    Below is the information from the MGA Diag.

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-2W4FP-XG6B9-GHPKG
    Windows Product Key Hash: xVpZ2PSYVsfcXmZ6y+2XmT83laM=
    Windows Product ID: 55274-OEM-2215515-85526
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 3349737a-10f7-4c2b-89f1-c557153f00e2
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.17.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-150-80070002_7E90FEE8-175-80070002_77F760FE-150-80070002_7E90FEE8-175-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>3349737a-10f7-4c2b-89f1-c557153f00e2</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-GHPKG</PKey><PID>55274-OEM-2215515-85526</PID><PIDType>3</PIDType><SID>S-1-5-21-329068152-308236825-682003330</SID><SYSTEM><Manufacturer>Compaq</Manufacturer><Model>Evo D500</Model></SYSTEM><BIOS><Manufacturer>Compaq</Manufacturer><Version>686Y2 v2.11</Version><SMBIOSVersion major="2" minor="3"/><Date>20020227000000.000000+000</Date></BIOS><HWID>2B000102020101000101020100A8942572ECE8C798D6286E0A7D9B0B998F4C98E103E1A754000000000000</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17278</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    I hope this helps in identifying what can be done.

    Many Thanks for your help so far. 

    Monday, March 12, 2007 2:23 PM
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    James,

         Thank you for posting your diagnostic information and posting on the thread. Diagnostic results helps our team find resolutions. James I have extracted a portion of your diagnostic results to review with you. 

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft

         I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Office and why it is not passing validation.  Unfortunately, the product key used to install Office Professional Edition is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office  should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and version of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

         This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Office XP Pro is an unauthorized installation. You will need to uninstall Office and use the product key that came with your Office Professional Edition.  It may be affixed to the CD cover or jewel case on a yellow/orange sticker.      

        As a customer there are options available to you for a resolution.  First,  if this comes as a total surprise to you, please go back to where you purchased Office and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Print a copy of the diagnostic report so you may show them proof for the 114 Blocked VLK status.  In any case, please uninstall the non-genuine installation of Office to alleviate any complications which may arise from the non-genuine status of your Office.  Second, if you purchased this copy of Office from a reseller or retailer, you are a victim and should report this piracy to Microsoft. Microsoft legal will follow up on all leads provided. Reporting piracy to Microsoft will help alleviate others in becoming victims such as yourself. You may be eligible for a complimentary replacement copy if you were sold a high quality counterfeit copy of Office.  For details on the ways to “Get Genuine”, see the web page that outlined your alidation failure details or http://www.microsoft.com/genuine/. It will provide all of the possible steps which you can take.

        Good news James your Windows installation did pass validation and is genuine, so that's great news. Again I am sorry to hear about your situation. In turn I hope the information will help you with getting a resolution. Please don't hesitate re-posting if you need further assistance. 

    Thank you

    Stephen Holm MS

     

       

    Monday, March 12, 2007 9:20 PM

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  • Question
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    Good Morning James,

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

    1. Ensure you log onto the computer experiencing the issue with “Administrator” rights.
    2. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.
    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

    http://go.microsoft.com/fwlink/?linkid=52012    

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”, you must choose to “Run” this tool when prompted.

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

    If the issue still has not been resolved could you please provide us with the following information?

    1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
    2. Please return to this post and “Paste” the results here for additional review.
     

    Friday, March 9, 2007 5:38 PM
  • Question
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    Hi Stepen,

     

    Thanks for the advice. I have run all the DIagnostics you have recommended and I am still blocked Office on my Office suite.

    Below is the information from the MGA Diag.

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-2W4FP-XG6B9-GHPKG
    Windows Product Key Hash: xVpZ2PSYVsfcXmZ6y+2XmT83laM=
    Windows Product ID: 55274-OEM-2215515-85526
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 3349737a-10f7-4c2b-89f1-c557153f00e2
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.17.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-150-80070002_7E90FEE8-175-80070002_77F760FE-150-80070002_7E90FEE8-175-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>3349737a-10f7-4c2b-89f1-c557153f00e2</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-GHPKG</PKey><PID>55274-OEM-2215515-85526</PID><PIDType>3</PIDType><SID>S-1-5-21-329068152-308236825-682003330</SID><SYSTEM><Manufacturer>Compaq</Manufacturer><Model>Evo D500</Model></SYSTEM><BIOS><Manufacturer>Compaq</Manufacturer><Version>686Y2 v2.11</Version><SMBIOSVersion major="2" minor="3"/><Date>20020227000000.000000+000</Date></BIOS><HWID>2B000102020101000101020100A8942572ECE8C798D6286E0A7D9B0B998F4C98E103E1A754000000000000</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17278</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    I hope this helps in identifying what can be done.

    Many Thanks for your help so far. 

    Monday, March 12, 2007 2:23 PM
  • Question
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    James,

         Thank you for posting your diagnostic information and posting on the thread. Diagnostic results helps our team find resolutions. James I have extracted a portion of your diagnostic results to review with you. 

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft

         I am sorry to hear about the problem your currently experiencing. I can see right away what the issue is with Office and why it is not passing validation.  Unfortunately, the product key used to install Office Professional Edition is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VL editions of either an Operating System and/or Office  should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and version of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

         This is why you were seeing the "Software Counterfeiting" messages on your computer, because the current installation of Office XP Pro is an unauthorized installation. You will need to uninstall Office and use the product key that came with your Office Professional Edition.  It may be affixed to the CD cover or jewel case on a yellow/orange sticker.      

        As a customer there are options available to you for a resolution.  First,  if this comes as a total surprise to you, please go back to where you purchased Office and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Print a copy of the diagnostic report so you may show them proof for the 114 Blocked VLK status.  In any case, please uninstall the non-genuine installation of Office to alleviate any complications which may arise from the non-genuine status of your Office.  Second, if you purchased this copy of Office from a reseller or retailer, you are a victim and should report this piracy to Microsoft. Microsoft legal will follow up on all leads provided. Reporting piracy to Microsoft will help alleviate others in becoming victims such as yourself. You may be eligible for a complimentary replacement copy if you were sold a high quality counterfeit copy of Office.  For details on the ways to “Get Genuine”, see the web page that outlined your alidation failure details or http://www.microsoft.com/genuine/. It will provide all of the possible steps which you can take.

        Good news James your Windows installation did pass validation and is genuine, so that's great news. Again I am sorry to hear about your situation. In turn I hope the information will help you with getting a resolution. Please don't hesitate re-posting if you need further assistance. 

    Thank you

    Stephen Holm MS

     

       

    Monday, March 12, 2007 9:20 PM