• General discussion

  • VIRUS ALERT! is messing up my computer. i have recently added one care to my laptop and many other fixes but nothing is working to rid myself of those two horrible words off my toolbar i cannot access anything to do with files from my start menu. is there any help?

    Wednesday, June 25, 2008 1:10 AM

All replies

  • If you were infected *before* installing OneCare, removing the threat may well be more difficult.

    If you are using Windows Live OneCare and you have been infected, but OneCare did not detect or cannot remove the malware, please contact support to report this and for help with removal.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2


    If  you are not using Windows Live OneCare, you are off topic for this forum. This is not a general forum for viruses, spyware, or Windows Help. For help with spyware issues, you may want to try the forums here: 

    http://aumha.net/ For help with virus removal, contact the maker of your Antivirus program.

    If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx for details. For international information, see your local subsidiary Support site.




    Wednesday, June 25, 2008 1:29 AM