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optional update delivery is not working - windows 7 is not genuine RRS feed

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    begin rant:

    So I've had Windows 7 Ultimate installed for about a year now on my machine, the OS was purchased from the Microsoft website, it cost a little over 300 USD which, in my opinion is highly overpriced, 170-190 would be a lot more reasonable. Today, I come back to my machine to see a dialogue stating the windows 7 optional update delivery is not working, so my windows now has "This copy of Windows is not genuine" when that is complete bs, my copy of windows had surely be genuine as I bought it directly from Microsoft. Unless Microsoft is counterfeiting their own software? I've already switched almost all my workstations to Ubuntu or Kubuntu, leaving windows on this machine, I specifically switched because of the cost and annoyance of the license/license agreement to install windows on one machine (For 300 USD, on one machine, that's ridiculous) But I abide by that rule, regardless of how ridiculous it is. And now, this pops up in my face to break down my trust, and faith in Microsoft even more.

    Microsoft Windows used to be the only OS I thought was worth anything, I got past the BSoD of early versions and I got past the need to install drivers for everything I plugged in before it worked at all (often using Dos to install them) I have always respected Microsoft and enjoyed Windows, but this is just annoyingly pointless to tell a genuine customer that their software is counterfeit after they paid such a ridiculous price for it. From what I know, the windows that isn't genuine bypasses the genuine detection anyways, so all this is doing is hurting the legitimate consumer.

    /end rant ; I woke in quite a mood today so apologies for the lengthy rant, now please, how do I fix this? Thank you.

    Saturday, May 26, 2012 6:54 PM

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    No further reply from the Original Poster.

    Issue is assumed to be resolved.

    Darin MS

    Thursday, May 31, 2012 8:39 PM

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    Please read the top sticky on this forum page, titled "Please Read Before Posting," and post your MGADiag report as instructed.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Saturday, May 26, 2012 7:03 PM
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    I read it, also, isn't there just a tool I can download that removes the notice at the bottom of the screen, and the dialogue popups? I am not going through a big hassle for this, if I have to do anything more than download a tool then every workstation is about to be ubuntu linux.
    Saturday, May 26, 2012 7:16 PM
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    You cannot remove the message without resolving the issue causing it.  Please post the report so we can help you. 

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Saturday, May 26, 2012 7:20 PM
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    3 people i know online all report the same error happening today, this is not my problem. Microsoft needs to fix it, or I'm done with it.
    Saturday, May 26, 2012 8:08 PM
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    Follow Colin's advice. It is impossible to diagnose your problem if you refuse to post a diagnostic report.

    MGA Diagnostic Report:

    To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

    Once downloaded, run the tool.

    Click on the Continue button, after a short time, the Continue button will change to a Copy button.

    Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post.

    Please state the version and edition of windows from your COA. do not state the product key.

    • Proposed as answer by vkyyy Tuesday, July 16, 2013 4:19 AM
    Saturday, May 26, 2012 8:14 PM
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    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
     Once saved, run the tool.
    Click on the Continue button, which will produce the report.
     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
      - **in your own thread**, please

    Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
    http://www.microsoft.com/en-us/howtotell/Hardware.aspx

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Saturday, May 26, 2012 8:20 PM
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    If i paste that information it will reveal personal information. I am not going to post personal information on a public website. I will just use a pirated copy of Windows, being how I own the legit key anyways, it will make things easier for me as I won't have this problem in the future.
    Saturday, May 26, 2012 9:06 PM
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    It is not possible for anyone to retreive personal info from an MGADiag report.  It is designed to prevent that.  Even the first two fields of the product key are masked to protect you.  If you want our help post the unedited report.  Once you run the tool the report is printed to your clipboard.  Just use Cntl-V to paste it into your reply.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Saturday, May 26, 2012 9:32 PM
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    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-KRQ4K-FYCVB-2CM4J
    Windows Product Key Hash: QUWQb68QhBb5C85ToB3PuSibVpg=
    Windows Product ID: 00426-967-4948647-85531
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {5DC3F835-6B27-4EE5-A377-1BB95F866D5A}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.120305-1504
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5DC3F835-6B27-4EE5-A377-1BB95F866D5A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2CM4J</PKey><PID>00426-967-4948647-85531</PID><PIDType>5</PIDType><SID>S-1-5-21-4094246067-1340521292-689402278</SID><SYSTEM><Manufacturer>ECS</Manufacturer><Model>A740GM-M</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080014 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100507000000.000000+000</Date></BIOS><HWID>B5B83607018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-967-494864-00-1033-7600.0000-3302011
    Installation ID: 010356392505575062679103637410200495433101617082699950
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 2CM4J
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 5/26/2012 4:24:33 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:21:2012 11:47
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAAACAAAAAwABAAEA6GF+SagYEDNU8qzHojj8+ZJfqihhLdzj2ul0UGoB

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            050710        APIC1108
      FACP            050710        FACP1108
      HPET            050710        OEMHPET
      MCFG            050710        OEMMCFG
      OEMB            050710        OEMB1108
      SSDT            A M I         POWERNOW

    Saturday, May 26, 2012 11:27 PM
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    License Status: Licensed

    Your Windows is licensed.  There does not appear to be any problems.  Was the non-genuine message showing at the time you ran the report?  Some minor issues are resolved just by running the MGADiag tool.  Other problems can cause an intermittent appearance of the non-genuine notice.  Those are usually software conflicts that cause the Windows Activation Technology to be temporarily blocked at a time when it does a periodic check. 

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Saturday, May 26, 2012 11:41 PM
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    When I ran the genuine advantage tool it fixed the error, the message at the corner stating it's not genuine went away, then suddenly my desktop background went away about an hour later, and it has the message again "This copy of windows is not genuine" it also popped up a message Reinstall Windows, there has been a change to windows so it needs to be reinstalled. 

    I've not download any programs or visit any untrusted websites, there are no suspicious programs running in the background and no suspicious services, no viruses detected and no suspicious network activity. I think it's just going crazy, so I'm going to do what the message said, re-install windows and see if it helps. Sorry for my aggravation/tone earlier, today wasn't so good for me.

    this is what it gave me this time

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-KRQ4K-FYCVB-2CM4J
    Windows Product Key Hash: QUWQb68QhBb5C85ToB3PuSibVpg=
    Windows Product ID: 00426-967-4948647-85531
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {5DC3F835-6B27-4EE5-A377-1BB95F866D5A}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.120305-1504
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5DC3F835-6B27-4EE5-A377-1BB95F866D5A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2CM4J</PKey><PID>00426-967-4948647-85531</PID><PIDType>5</PIDType><SID>S-1-5-21-4094246067-1340521292-689402278</SID><SYSTEM><Manufacturer>ECS</Manufacturer><Model>A740GM-M</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080014 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100507000000.000000+000</Date></BIOS><HWID>B5B83607018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:21:2012 11:47
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAAACAAAAAwABAAEA6GF+SagYEDNU8qzHojj8+ZJfqihhLdzj2ul0UGoB

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            050710        APIC1108
      FACP            050710        FACP1108
      HPET            050710        OEMHPET
      MCFG            050710        OEMMCFG
      OEMB            050710        OEMB1108
      SSDT            A M I         POWERNOW

    • Edited by Epic_Geek Sunday, May 27, 2012 12:41 AM
    Sunday, May 27, 2012 12:38 AM
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    Error: 0xC004F012

    I am going to defer to Noel Paton to analyse this error.  It appears to relate to remote services.  Noel is in the UK so he will probably not respond for several hours.  In the meantime see if you can isolate the cause to third party programs.  Do a Clean Startup and see if the error still appears.  It may take a little time to be sure if it does not immediately appear.  Read the KB article to understand the Clean Startup strategy.

    http://support.microsoft.com/kb/331796

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Sunday, May 27, 2012 12:58 AM
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    "Epic_Geek" wrote in message news:04f94e1a-f099-411f-b336-42e8f8bf0e16...

    When I ran the genuine advantage tool it fixed the error, the message at the corner stating it's not genuine went away, then suddenly my desktop background went away about an hour later, and it has the message again "This copy of windows is not genuine" it also popped up a message Reinstall Windows, there has been a change to windows so it needs to be reinstalled.

    I've not download any programs or visit any untrusted websites, there are no suspicious programs running in the background and no suspicious services, no viruses detected and no suspicious network activity. I think it's just going crazy, so I'm going to do what the message said, re-install windows and see if it helps. Sorry for my aggravation/tone earlier, today wasn't so good for me.

    this is what it gave me this time

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-KRQ4K-FYCVB-2CM4J
    Windows Product Key Hash: QUWQb68QhBb5C85ToB3PuSibVpg=
    Windows Product ID: 00426-967-4948647-85531
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {5DC3F835-6B27-4EE5-A377-1BB95F866D5A}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.120305-1504
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5DC3F835-6B27-4EE5-A377-1BB95F866D5A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2CM4J</PKey><PID>00426-967-4948647-85531</PID><PIDType>5</PIDType><SID>S-1-5-21-4094246067-1340521292-689402278</SID><SYSTEM><Manufacturer>ECS</Manufacturer><Model>A740GM-M</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>080014 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100507000000.000000+000</Date></BIOS><HWID>B5B83607018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC004F012' to display the error text.
    Error: 0xC004F012

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:21:2012 11:47


    Thanks Colin ;)
    The 0xC004F012 error is a fairly generic one - and can mean that a number of problems have been found.
    As Colin says, try a Clean Boot and see if that remove the notification. If so, then at least we know that the problem is in installed software, rather than a problem with the OS itself.
     
    While in Clean Boot, please attempt Validation - it may point up any problems - and post a new MGADiag report.
     
     
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, May 27, 2012 7:11 AM
    Moderator
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    No further reply from the Original Poster.

    Issue is assumed to be resolved.

    Darin MS

    Thursday, May 31, 2012 8:39 PM
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    Please do not piggyback on another user's thread by replying to another user's question with a question of your own.  Post your question and your MGADiag report in your own new thread by clicking the Ask a Question button at the top of this forum.  Issues that appear the same have many different causes.  In this case, the original poster was using a retail license.  You are using a volume license (KMS product key).  Repost as requested.

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 8GB ram.

    Thursday, September 27, 2012 1:06 AM
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