Hello Roxanne,
These forums are for the support of Windows Genuine Advantage Validation issues. Your post does not appear to a be XP Activation or Validation related and, as such is, unfortunately, off-topic (as well as outside my main area of knowledge)
I recommend reposting your question to one of the XP Newsgroups at http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx or go to http://support.microsoft.com for additional support options.
Sorry I couldn't be more help,
Darin mS