locked
Recover Vista Home Premium OEMACT RRS feed

  • Question

  • Hi there

    I have a Sony VAIO VGN-NS11J laptop running the pre-loaded OS 'Vista Home Premium OEMAct' which was recently dropped whilst switched on (damaged HDD). Now the computer will not boot up. I received no Vista disks with the machine in the box.

    On startup I get the VAIO screen, then I can choose either 'launch startup repair' or 'start windows normally'.

    If I choose repair I eventually get a 'system recover options' screen which seems to just freeze. Gives me no options to select.

    If I choose start normally I get a green Vista progress bar with "c microsoft corporation" which scrolls from left to right. It never gets beyond this step.

    During both of the above steps the HDD light is either solid or blinking every 2-5 secs or so.

    I'm not worried about replacing the HDD drive itself, but I really need the data from it. If I obtain a DVD copy of the vista OS and re-install will it delete my files from the HDD?

    Also, I've not come across this Vista Home Premium OEMAct before, is this a specialist version? Just wondering where I can get hold of a disk / download if this will help my situation.

    Any help greatly appreciated

    Thanks

    Paul
    Tuesday, September 8, 2009 10:06 PM

Answers

  • Hello pecunningham,

    Although your question is off topic to the Office Genuine Advantage forum, it concerns possible data loss so it's important.

    First, stop using the computer!  If the disk is partially damaged, continuing to use it may cause more data loss.

    Next, ascertain which manufacturer made the hard disk drive in the computer, then visit their support page and download their diagnostic utility.  For example, Western Digital call theirs Data Lifeguard Tools, Seagate call theirs SeaTools, Hitachi call theirs Drive Fitness Test, etc etc.  Choose the option to make a bootable CD with the utility, then run it to learn if the disk is damaged or if it is just file corruption.

    If the disk is damaged, purchase a replacement and install.

    Contact Sony tech support or Customer Service and order a set of Recovery Discs for the computer so you can put the shipping Windows onto the new disk.

    You may need to retain the services of a local computer shop or data recovery specialist to recover any irreplaceable data on the (possibly) damaged hard disk.

    For more information, please visit a general Windows user-to-user forum or a specialized hardware forum to get more details about any of the above steps.

    You asked, "I'm not worried about replacing the HDD drive itself, but I really need the data from it. If I obtain a DVD copy of the vista OS and re-install will it delete my files from the HDD?"  As a general rule, manufacturer Recovery discs usually will erase the user portion of the HDD and will delete your files.

    You asked, "Also, I've not come across this Vista Home Premium OEMAct before, is this a specialist version? Just wondering where I can get hold of a disk / download if this will help my situation."

    "OEMAct" identifies the marketing/distribution channel for the license on the computer--it is an OEM (Original Equipment Manufacturer) license, meaning it was preinstalled by Sony, the computer manufacturer.  See above info re: ordering Recovery discs.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, September 9, 2009 4:56 AM

All replies

  • Hello pecunningham,

    Although your question is off topic to the Office Genuine Advantage forum, it concerns possible data loss so it's important.

    First, stop using the computer!  If the disk is partially damaged, continuing to use it may cause more data loss.

    Next, ascertain which manufacturer made the hard disk drive in the computer, then visit their support page and download their diagnostic utility.  For example, Western Digital call theirs Data Lifeguard Tools, Seagate call theirs SeaTools, Hitachi call theirs Drive Fitness Test, etc etc.  Choose the option to make a bootable CD with the utility, then run it to learn if the disk is damaged or if it is just file corruption.

    If the disk is damaged, purchase a replacement and install.

    Contact Sony tech support or Customer Service and order a set of Recovery Discs for the computer so you can put the shipping Windows onto the new disk.

    You may need to retain the services of a local computer shop or data recovery specialist to recover any irreplaceable data on the (possibly) damaged hard disk.

    For more information, please visit a general Windows user-to-user forum or a specialized hardware forum to get more details about any of the above steps.

    You asked, "I'm not worried about replacing the HDD drive itself, but I really need the data from it. If I obtain a DVD copy of the vista OS and re-install will it delete my files from the HDD?"  As a general rule, manufacturer Recovery discs usually will erase the user portion of the HDD and will delete your files.

    You asked, "Also, I've not come across this Vista Home Premium OEMAct before, is this a specialist version? Just wondering where I can get hold of a disk / download if this will help my situation."

    "OEMAct" identifies the marketing/distribution channel for the license on the computer--it is an OEM (Original Equipment Manufacturer) license, meaning it was preinstalled by Sony, the computer manufacturer.  See above info re: ordering Recovery discs.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, September 9, 2009 4:56 AM
  • Hi Dan

    Thank you very much for your detailed reply.

    My only problem with following your instructions is that the HDD manufacturer is Toshiba, and having looked around at their website and other forums they do not appear to provide such a utility.

    I've also tried the Sony VAIO website but none of the links are working (incl support).

    I will try a local data recovery provider and hope for the best.

    Out of interest: How can i tell if this version of Vista is the 32gb or the 64gb version?

    Many thanks

    Paul


    Wednesday, September 9, 2009 7:08 AM
  • Hello pecunningham,

    As luck would have it, you're right in that Toshiba does not have a consumer version of their hard disk drive diagnostic utility. :-(

    IIRC, you might be able to use the Western Digital utility....

    Click Start>r/c Computer, click Properties, then look in the "system" section of the Properties window to see if your Vista installation is 32-bit or 64-bit.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, September 9, 2009 2:04 PM