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Windows 7 no longer genuine RRS feed

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    i recently came home from work after leaving the PC on and i had a notification that my copy of Windows 7 was no longer genuine.  this has become a major nuisance since i contacted the office and i ended up getting transferred all over the world, to many different customer services.  Bottom-line is i had one lady tell me my retail copy of windows 7 is legit but there was nothing that she could do for me.  I don't have another copy to do a OS re install since i downloaded the Copy as a upgrade through school.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0xc004c4a2

    Windows Product Key: *****-*****-KQHB3-DF7MM-FF2BB

    Windows Product Key Hash: CHb14VZ51u5xurdA44tMuZK163U=

    Windows Product ID: 00359-911-4661211-85331

    Windows Product ID Type: 5

    Windows License Type: Retail

    Windows OS version: 6.1.7601.2.00010300.0.0.003

    ID: {D2E56DAC-8CFD-4920-9C0B-21A39D95D9AE}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows Vista (TM) Ultimate

    Architecture: 0x00000000

    Build lab: 7601.win7sp1_gdr.110622-1506

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Ultimate 2007 - 100 Genuine

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-800a_E2AD56EA-766-191_E2AD56EA-148-8000

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{D2E56DAC-8CFD-4920-9C0B-21A39D95D9AE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FF2BB</PKey><PID>00359-911-4661211-85331</PID><PIDType>5</PIDType><SID>S-1-5-21-1302120235-3592865934-487591833</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell XPS720                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="3"/><Date>20080401000000.000000+000</Date></BIOS><HWID>35183407018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B8K    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>ECF485B5F4477C</Val><Hash>xRkCSK9L8nyc+jz2irBZazJpjBM=</Hash><Pid>81608-958-6135454-65539</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>5507022E9DCD31C</Val><Hash>EwcO3IkgfM6WLX1UTCydjgC/ZCc=</Hash><Pid>81602-398-1859453-68669</Pid><PidType>10</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, RETAIL channel

    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00170-911-466121-01-1033-7600.0000-2952009

    Installation ID: 018966336895102025450605249603194050003532490654361980

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: FF2BB

    License Status: Notification

    Notification Reason: 0xC004F200 (non-genuine).

    Remaining Windows rearm count: 5

    Trusted time: 9/28/2011 12:45:53 AM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C4A2

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 9:5:2011 10:11

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: NAAAAAEAAgABAAEAAwABAAAAAgABAAEAeqgyp2CqkgDmUwwGgNKwTuxCdq2o5dqSpF/MMQ==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x0

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC DELL   B8K    

      FACP DELL   B8K    

      HPET DELL   B8K    

      BOOT DELL   B8K    

      MCFG DELL   B8K    

      SSDT DELL st_ex

      DUMY DELL   B8K    

      SLIC DELL   B8K    

    These are my results from the Diag Any help would be appreciated.

    Wednesday, September 28, 2011 4:54 AM

Answers

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    I have looked up the key and it is showing as Valid and Genuine (no blocks). 

    I recommend Validating Windows at http://www.microsoft.com/genuine/validate  

    If Validation is successful (which I suspect) then the page will show a "Welcome to Windows" message (and offer you Security Essentials) at which point your issue should be resolved (you may need to reboot for the Non-Genuine message to fully disappear). 

    However if Validation was not successful, it will give an error message describing the issue.  re-run a new Diagnostic Report and post it so we can see what (if anything) has changed.

     

    Thank you,

    Darin MS
    Wednesday, September 28, 2011 10:27 PM

All replies

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    The error code indicates that Microsoft has blocked the key.  Reinstallation would not fix this since the problem is the key.  To ensure that there has not been a mistake contact the Academic Program administrator for the program under which you obtained the key and request assistance.  A common cause for a key being blocked is a refund request.  You need to find out if your key has been erroneously flagged as a refund.

     

    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, September 28, 2011 5:53 AM
    Answerer
  • Question
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    I have looked up the key and it is showing as Valid and Genuine (no blocks). 

    I recommend Validating Windows at http://www.microsoft.com/genuine/validate  

    If Validation is successful (which I suspect) then the page will show a "Welcome to Windows" message (and offer you Security Essentials) at which point your issue should be resolved (you may need to reboot for the Non-Genuine message to fully disappear). 

    However if Validation was not successful, it will give an error message describing the issue.  re-run a new Diagnostic Report and post it so we can see what (if anything) has changed.

     

    Thank you,

    Darin MS
    Wednesday, September 28, 2011 10:27 PM