Hi,
This happens from time to time. If you have a request in with the Regional help center I would suggest that you contact them again to ensure that they resolve the issue for you.
Congratulation on passing the exam!
Mike Corkery, MCT, MVP (Office Systems), MCSD (Windows Store Apps), MCITP, MCPD, MSF, etc. Please do not forget to click “Vote as Helpful” if any post helps you and "Mark as Answer”if it solves the issue.