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Family Pack Upgrade - Windows 7 Build 7601 This copy of Windows is not genuine RRS feed

  • Question

  • Purchased a Family Pack Upgrade (3 user) in July 2011 to upgrade a XP and Vista machine.  No problems with either machine until this week, then began receiving the non-genuine and counterfeit messages.    Resolved once on one machine by doing a system restore, but notification has returned.  Reactivation attempted, received the "The product key used to activate Windows on your PC is already in use or has been blocked by Microsoft".  Same result with phone activation; no luck getting a phone number with a real person. 

    The upgrade was purchased via an online download.  A search at the time did not raise any flags.

     Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-QCRM4-32BVT-76D9Q
    Windows Product Key Hash: S0wavmrRCLHqcfignPQ1gX3GlE8=
    Windows Product ID: 00359-062-6687242-85506
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {A0ECA376-D30A-49B4-B988-751AB948558B}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120330-1504
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Basic Edition 2003 - 118
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A0ECA376-D30A-49B4-B988-751AB948558B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-76D9Q</PKey><PID>00359-062-6687242-85506</PID><PIDType>5</PIDType><SID>S-1-5-21-2655351657-1240490938-552672523</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7673</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.11</Version><SMBIOSVersion major="2" minor="7"/><Date>20110414000000.000000+000</Date></BIOS><HWID>844B3807018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0150048383C9}"><LegitResult>118</LegitResult><Name>Microsoft Office Basic Edition 2003</Name><Ver>11</Ver><Val>26D99AB5B7CF70E</Val><Hash>SA6G9LS811Py7BVW2w1iTyGz5FU=</Hash><Pid>73102-OEM-5690384-52012</Pid><PidType>6</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: U1BMRwEAAAAAAQAACAAAAO8KAAAAAAAAYWECAAD4//+Ju62ZG0jMASPvOhE4aiPWkIrToHXwxdpJZhaqmlBSMVsEkXBcDOTHpEUPi4CnZMdAS4WDNoEJkTOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAw2LChCixnhclyLKxemNGWeZjNY27oMkGZZPfpzAs3GSmbtmHFrV0XNkVNNI5Npr0UzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgM

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-062-668724-01-1033-7601.0000-1362012
    Installation ID: 016045616690033414071760358573233314885920611141182363
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 76D9Q
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 5
    Trusted time: 5/16/2012 9:14:48 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:16:2012 21:09
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAAADAAAAAQABAAEACraEmtgkvlbiWGI0St0ONPL8Yj3MNL6kuKcucw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ALASKA        A M I
      FACP            ALASKA        A M I
      HPET            ALASKA        A M I
      MCFG            ALASKA        A M I
      SSDT            AMICPU        PROC
      ASF!            INTEL          HCG

    Thursday, May 17, 2012 4:23 AM

Answers

  • Thanks everyone for the prompt replies.  It was not from Microsoft.  I bought from OnlineDigitalItems*com.  As I mentioned, at the time I purchased it, everything I found online suggested they were legit.  I did some more research after posting last night, and it looks like other people are having similar issues with them after purchase, many after 90 days (mine was almost 10 months), and being told by Microsoft that the key was blocked or returned. 

    So I'll go ahead and report them to Microsoft as counterfeit, and try for a refund.  Not holding my breath though.

    Friday, May 18, 2012 1:17 AM

All replies

  • "JArnold65" wrote in message news:becf667b-cb1e-4395-b5bc-089db58fd1c2...

    Purchased a Family Pack Upgrade (3 user) in July 2011 to upgrade a XP and Vista machine.  No problems with either machine until this week, then began receiving the non-genuine and counterfeit messages.    Resolved once on one machine by doing a system restore, but notification has returned.  Reactivation attempted, received the "The product key used to activate Windows on your PC is already in use or has been blocked by Microsoft".  Same result with phone activation; no luck getting a phone number with a real person. 

    The upgrade was purchased via an online download.  A search at the time did not raise any flags.

     Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-QCRM4-32BVT-76D9Q
    Windows Product Key Hash: S0wavmrRCLHqcfignPQ1gX3GlE8=
    Windows Product ID: 00359-062-6687242-85506
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: 76D9Q
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 5
    Trusted time: 5/16/2012 9:14:48 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2


    The -062- Channel ID in the highlighted area is likely to be associated with an Ultimate MSDN Key, as far as I know - and the fact that the Key shows as being blocked would tend to support the fact that there is something amiss in the state of Demark :)
    Darin will be able to confirm the details later - in the meantime, where did you get this copy of the 'Family Upgrade' from?
    It's likely that even if you spoke to a real person on the activation line, all they could do would be to repeat the 'blocked' statement.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, May 17, 2012 7:10 AM
    Moderator
  • The -062- Channel ID in the highlighted area is likely to be associated with an Ultimate MSDN Key

    062 has always been a Home Premium Family Pack in the postings here in the past.  We discussed this with Darin here a couple of months ago.  The problem may be that it has been sold illegally several times and is blocked.  Did you read the 062 as an 068?


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Thursday, May 17, 2012 1:25 PM
    Answerer
  • yes 062 is a home premium family pack.

    I suspect this was purchased from a bogus seller that are selling keys that are blocked due to being marked as refunded. I have seen several of these on the answers forums.

    The source of purchase will probably tell all. 

    Thursday, May 17, 2012 3:34 PM
    Answerer
  • Yeah - with my archive up in smoke, forum searches are useless or worse :(

    I do have vague memories, now you mention it.

     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Thursday, May 17, 2012 3:51 PM
    Moderator
  • You state: "The upgrade was purchased via an online download".

    From whom did you purchase this download from?  My understanding is the Windows 7 Family Pack was not offered as a download by Microsoft.


    Carey Frisch

    Thursday, May 17, 2012 9:25 PM
    Moderator
  • Thanks everyone for the prompt replies.  It was not from Microsoft.  I bought from OnlineDigitalItems*com.  As I mentioned, at the time I purchased it, everything I found online suggested they were legit.  I did some more research after posting last night, and it looks like other people are having similar issues with them after purchase, many after 90 days (mine was almost 10 months), and being told by Microsoft that the key was blocked or returned. 

    So I'll go ahead and report them to Microsoft as counterfeit, and try for a refund.  Not holding my breath though.

    Friday, May 18, 2012 1:17 AM
  • yep. you purchased from a known bogus seller. Please let us know if you get a refund.
    Friday, May 18, 2012 2:55 AM
    Answerer
  • No reply from the seller, so I went to the website today to try again, and find the following:

    "Domain is currently unvailable. Email support remains available to all customers. We apologize for the inconvenience."

    So I may be out my purchase price, but maybe no one else will be.

    Tuesday, May 22, 2012 3:46 AM
  • "JArnold65" wrote in message news:ac7ff45f-c322-4dc5-b159-1aea8df9abe4...

    No reply from the seller, so I went to the website today to try again, and find the following:

    "Domain is currently unvailable. Email support remains available to all customers. We apologize for the inconvenience."

    So I may be out my purchase price, but maybe no one else will be.

    That sounds as if MS finally managed to get the goods on them and shut them down.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, May 22, 2012 9:02 AM
    Moderator