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  • Question

  • The following came up several times while using FixIt:

    "Troubleshooting cannot proceed because an error has occurred. We have experienced an unexpected error and cannot continue."

    Monday, May 23, 2011 7:32 PM

All replies

  • Dear Customer,

         Thank you for your interest in Microsoft Fix it Center (beta).  I'm sorry to hear that. To help you solve your issue, we need find the root cause.

    Could you please provide me your some event log informations of Fix it?

                1. Control panel -> Administrative Tools -> Open Event Viewer

                2. Event Viewer -> Windows Logs -> Applications

        After you select this section and please note to source content, if you find any error/warning about "fix it center/matsvc" please provide to us.  

    BTW: May I know your some informations :)

      1. What is your OS? 

      2. Fix it Center or Troubleshooter(MATS_Run_XXXX.exe) did you used? 

    Looking forwarding to your reply. Thanks. 

     


    Please Mark as Answered If this is helpful Or Un-Mark as Answered if it is not helpful.

    Best Regards,
    Alex


    Monday, May 30, 2011 7:43 AM