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Windows 7 Home Premium 64 Bit Build 7601 not genuine RRS feed

  • Question

  • I have been dealing with this pop up for several months now on my 3 year old Gateway I bought new from B & H in New York. Another possibly related issue is in my System Windows Activation Status not available and Product ID not available.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {F1CCA4AF-0020-41C5-AA00-12707418C81A}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F1CCA4AF-0020-41C5-AA00-12707418C81A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-810225653-2255882564-587957895</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>FX6860</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3</Version><SMBIOSVersion major="2" minor="6"/><Date>20110419000000.000000+000</Date></BIOS><HWID>B7C33B07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426 

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 5:12:2014 08:34
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAEAAAACAAAAAgABAAEAln3iFeYqNv+SqKwlYj1SFHLztBUucw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ACRSYS ACRPRDCT
      FACP ACRSYS ACRPRDCT
      HPET ACRSYS ACRPRDCT
      MCFG ACRSYS ACRPRDCT
      SSDT ACRSYS ACRPRDCT
      SLIC ACRSYS ACRPRDCT

    I am hesitant to run the recovery disks that I was instructed to burn when I received the machine as I don't want to wipe my hard drive and my oldest system restore point did not help. Any help would be appreciated.

    Thank You

    mb

    Monday, May 12, 2014 7:45 PM

Answers

  • That's as expected - the registry has been locked t prevent tampering.

    Open Regedit and navigate to the

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR

    Key

    Export it to a reg file for safety!

    Right-click on the key name, and Select Permissions,

    Click on Advanced, then the Owner tab

    Make sure that Administrators is the owner, and put a tick in the 'Replace owner...' box at the bottom

    Click OK once

    add Administrators to the 'Groups or Usernames' list, and give them Full permissions

    CLICK OK

    Now move to the 0000 subkey

    Double-click on the ConfigFlags entry

    Change the data value to 400 (make sure that the radio-button is in 'Hexadecimal') and click OK

    Exit Regedit, and reboot.

    Post a new MGADiag report


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by Mark Bolding Saturday, May 17, 2014 12:06 PM
    Saturday, May 17, 2014 7:27 AM
    Moderator

All replies

  • (Have you EVER used Norton software on this machine?)

    Please run the following commands, and post the results.

    REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S

    REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR /S

    REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLSVC

    REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPPSVC

     They may show something

      Here are some instructions to make life easier :)

    1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

    2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

    3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, May 15, 2014 12:35 PM
    Moderator
  • Hello Noel,

                      I was hoping you would weigh in on this as I have been seeing your name here and on another forum where you have helped others such as myself. I have in fact used Norton software on this machine; the Norton Security Suite was installed quite some time ago when I went to Comcast for my internet service. I have followed your instructions and the results are as follows:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\services\spldr /S

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr
        DisplayName    REG_SZ    Security Processor Loader Driver
        ErrorControl    REG_DWORD    0x3
        Start    REG_DWORD    0x0
        Type    REG_DWORD    0x1

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\spldr\Enum
        0    REG_SZ    Root\LEGACY_SPLDR\0000
        Count    REG_DWORD    0x1
        NextInstance    REG_DWORD    0x1


    C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPL
    DR /S

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR
        NextInstance    REG_DWORD    0x1

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000
        Service    REG_SZ    spldr
        Legacy    REG_DWORD    0x1
        ConfigFlags    REG_DWORD    0x401
        Class    REG_SZ    LegacyDriver
        ClassGUID    REG_SZ    {8ECC055D-047F-11D1-A537-0000F8753ED1}
        DeviceDesc    REG_SZ    Security Processor Loader Driver
        Capabilities    REG_DWORD    0x0

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR\0000\Control


    C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SLS
    VC
    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>REG QUERY HKLM\SYSTEM\CurrentControlSet\Enum\Root\Legacy_SPP
    SVC
    ERROR: The system was unable to find the specified registry key or value.

    C:\Windows\system32>

    And there you have it. What "it" in fact is I have no idea but perhaps soon I will. 

    Thanks for your help.

    mb



    Thursday, May 15, 2014 10:58 PM
  • Let's try cleaning the system a little...

    Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

    Close all other programs, then run the tool. When it's complete, reboot the machine  whether it asks for it or not.

    After the reboot, open an Elevated Command Prompt, and run the following command

    NETSH WINSOCK RESET

    You'll be advised to reboot - do so.

    then post another MGADiag report.

    Assuming there's no change, then we need to adjust one of the parameters shown in your data above - we'll try the simpler way first...

    Open Device Manager

    Click on View in the menu bar

    Click on Show hidden devices

    Navigate to 'Non-Plug and Play Drivers'

    Find the 'Security Processor Loader Driver' and
    right-click on it.

    Select Properties.

    In the Driver tab...

    Select Boot from the Type dropdown bar

    Click Start

    Click OK, and reboot

    Post another MGADiag
    report.



    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, May 16, 2014 6:49 AM
    Moderator
  • I ran the Norton Removal Tool and after reboot ran the NETSH WINSOCK RESET the MGADiag report is below

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {F1CCA4AF-0020-41C5-AA00-12707418C81A}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F1CCA4AF-0020-41C5-AA00-12707418C81A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-810225653-2255882564-587957895</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>FX6860</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3</Version><SMBIOSVersion major="2" minor="6"/><Date>20110419000000.000000+000</Date></BIOS><HWID>B7C33B07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426 

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0001000000000000
    Event Time Stamp: 5:14:2014 09:26
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered Service: sppsvc

    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAEAAAACAAAAAgABAAEAln3iFeYqNv+SqKwlYj1SFHLztBUucw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ACRSYS ACRPRDCT
      FACP ACRSYS ACRPRDCT
      HPET ACRSYS ACRPRDCT
      MCFG ACRSYS ACRPRDCT
      SSDT ACRSYS ACRPRDCT
      SLIC ACRSYS ACRPRDCT

    If nothing changes I will go to the next step

    Thank You

    mb

    Friday, May 16, 2014 8:53 PM
  • I was unable to run the boot of the security processor loader driver. When I tried to start I got a popup saying the system encountered the following error while attempting to start the service. The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. When I went to the General Tab and tried to enable the driver Windows was not able to enable this device. 

    Friday, May 16, 2014 9:57 PM
  • That's as expected - the registry has been locked t prevent tampering.

    Open Regedit and navigate to the

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SPLDR

    Key

    Export it to a reg file for safety!

    Right-click on the key name, and Select Permissions,

    Click on Advanced, then the Owner tab

    Make sure that Administrators is the owner, and put a tick in the 'Replace owner...' box at the bottom

    Click OK once

    add Administrators to the 'Groups or Usernames' list, and give them Full permissions

    CLICK OK

    Now move to the 0000 subkey

    Double-click on the ConfigFlags entry

    Change the data value to 400 (make sure that the radio-button is in 'Hexadecimal') and click OK

    Exit Regedit, and reboot.

    Post a new MGADiag report


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by Mark Bolding Saturday, May 17, 2014 12:06 PM
    Saturday, May 17, 2014 7:27 AM
    Moderator
  • Good Morning Noel, 

                                  I have followed your instructions and found that the ConfigFlags value was 400 in Hexadecimal mode. Report is as follows

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {F1CCA4AF-0020-41C5-AA00-12707418C81A}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F1CCA4AF-0020-41C5-AA00-12707418C81A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-810225653-2255882564-587957895</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>FX6860</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A3</Version><SMBIOSVersion major="2" minor="6"/><Date>20110419000000.000000+000</Date></BIOS><HWID>B7C33B07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-1033-7601.0000-1052011
    Installation ID: 003933463855755895116024588643594021492350618692977484
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 5/17/2014 7:21:53 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:14:2014 09:26
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAEAAAACAAAAAgABAAEAln3iFeYqNv+SqKwlYj1SFHLztBUucw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ACRSYS ACRPRDCT
      FACP ACRSYS ACRPRDCT
      HPET ACRSYS ACRPRDCT
      MCFG ACRSYS ACRPRDCT
      SSDT ACRSYS ACRPRDCT
      SLIC ACRSYS ACRPRDCT

    Saturday, May 17, 2014 11:29 AM
  • Hey There Noel,

                             I do believe victory is yours! Windows now shows as activated and my Product ID is displayed. 107 Windows updates are available which I have started installing - I hope that is not jumping the gun? Is it also o.k. to re-install my Norton Security Suite? I appreciate your help and am amazed how quickly you got to the root of the problem.

    Thank You

    Mark Bolding

    Saturday, May 17, 2014 12:05 PM
  • The report looks clear, now :)

    I have to say that if it was my machine, I'd not let Norton anywhere near it. It's way too intrusive for my taste, and requires too much user input to be a 'fail-safe' option in my opinion.

    Having said that, if you're used to the hassles involved, then reinstalling is an option. this error does appear to be significantly related to Norton.

    Good luck with it, however you choose to go.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, May 17, 2014 4:32 PM
    Moderator