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failed to start live mesh RRS feed

  • Question

  • I have it working on 3 other machines, on one I cant get it to work.   They are all XP pro fully service packed.

    In the log I see errors:

    2008-09-25 18:54:12.317,INFO,AccountsManager,0,1,4,Starting current device provisioning...
    2008-09-25 18:54:12.317,INFO,AuthenticationProvider,0,1,4,+SetDeviceConsent:
    2008-09-25 18:54:12.457,INFO,AuthenticationProvider,0,1,4,-SetDeviceConsent: S_OK, t = 138 ms.
    2008-09-25 18:54:12.467,INFO,AuthenticationProvider,0,1,4,+GetDeviceInformation:
    2008-09-25 18:54:12.477,INFO,AuthenticationProvider,0,1,4,+CacheDeviceInformation:
    2008-09-25 18:54:13.068,ERRR,AuthenticationProvider,0,1,4, CacheDeviceInformation: IDCRL.GetDeviceId failed with PPCRL_E_DEVICEID_SERVERCALLNEEDED.
    2008-09-25 18:54:13.068,INFO,AuthenticationProvider,0,1,4,-CacheDeviceInformation: PPCRL_E_DEVICEID_SERVERCALLNEEDED, t = 588 ms.
    2008-09-25 18:54:13.068,INFO,AuthenticationProvider,0,1,4,+CacheDeviceInformation:
    2008-09-25 18:54:17.114,ERRR,AuthenticationProvider,0,1,4, CacheDeviceInformation: IDCRL.GetDeviceId failed with PPCRL_E_DEVICEID_INTERNAL_ERROR.
    2008-09-25 18:54:17.114,INFO,AuthenticationProvider,0,1,4,-CacheDeviceInformation: PPCRL_E_DEVICEID_INTERNAL_ERROR, t = 4051 ms.
    2008-09-25 18:54:17.114,ERRR,AuthenticationProvider,0,1,4, GetDeviceInformation: CacheDeviceInformation returned PPCRL_E_DEVICEID_INTERNAL_ERROR on attempt 2 of 2, waiting 30 seconds before retrying...
    2008-09-25 18:54:47.117,INFO,AuthenticationProvider,0,1,4,-GetDeviceInformation: PPCRL_E_DEVICEID_INTERNAL_ERROR, t = 34639 ms.
    2008-09-25 18:54:47.117,INFO,AccountsManager,0,1,4,Get device certificate - PUID: 0
    2008-09-25 18:54:47.117,ERRR,AccountsManager,0,1,4,Get device certificate failed with IDCRL error 0x8004804E
    2008-09-25 18:54:47.117,ERRR,AccountsManager,0,1,4,Cannot find or provision the current device - Passport service is either not available or it cannot generate a device certificate
    2008-09-25 18:54:47.117,ERRR,AccountsManager,0,1,4,Cannot provision this device on attempt #1
    2008-09-25 18:54:47.117,INFO,AccountsManager,0,1,4,Starting current device provisioning...


    Any ideas?
    Thursday, September 25, 2008 7:58 PM

Answers

  • Hi,

    From what I see in your logs, this is a known issue that has impacted a number of people.  Unfortunately there is no workaround at this time, but we are working very hard to resolve this issue as quickly as possible.  I've added your information to our internal tracking of this bug.

    Thanks,

    Ben.
    Thursday, September 25, 2008 8:49 PM

All replies

  • Hi,

    From what I see in your logs, this is a known issue that has impacted a number of people.  Unfortunately there is no workaround at this time, but we are working very hard to resolve this issue as quickly as possible.  I've added your information to our internal tracking of this bug.

    Thanks,

    Ben.
    Thursday, September 25, 2008 8:49 PM
  •  Just so you know, I added another machine and it has the same problem.   This machine is also an xp pro with all ms updates.
    It is a pretty 'clean' machine too, I do not believe there is anything installed that runs at startup from the machines that are working.
    Anything I can do to help track it down?
    Saturday, September 27, 2008 10:50 AM
  • Hi,

    I'm sorry to hear you have two computers hitting this issue.  It could help us to have logs from both machines.  Since you've offered to help, please go ahead and submit a bug with the Live Mesh logs from the affected computers.  Instructions for collecting the logs and submitting a bug are in an Announcement at the top of the forums.

    Thanks for being patient with us as we work to improve Live Mesh.

    Ben.
    Monday, September 29, 2008 4:48 PM
  • Interesting, last night I powered up the second machine and it is working now!
    So it is just the first machine with the issue now (log above).
    I will see if I can post the log of the second machine too later today for reference.
    Monday, September 29, 2008 5:05 PM
  • I was having the same issue on my Vista 64 workstation for the last 2 weeks.  I received a Windows Update last night and this morning when I logged in Mesh was up and working fine.  Was an update sent out to address this or did I just get lucky?  :)

    Here is the list of updates that were applied last night:

    Update for Microsoft Office Outlook 2007 Junk Email Filter (KB957258)
    Security Update for Windows Vista for x64-based Systems (KB956841)
    Security Update for Windows Vista for x64-based Systems (KB954211)
    Cumulative Security Update for ActiveX Killbits for Windows Vista for x64-based Systems (KB956391)
    Security Update for 2007 Microsoft Office System (KB955936)
    Update for Windows Mail Junk E-mail Filter for x64-based Systems [October 2008] (KB905866)
    Security Update for Windows Vista for x64-based Systems (KB957095)
    Cumulative Security Update for Internet Explorer 7 in Windows Vista for x64-based Systems (KB956390)
    Security Update for Microsoft Office Excel 2007 (KB955470)

    Hope this might help.

    Thanks,
    James

    Thursday, October 16, 2008 7:34 PM
  • Hi James,

    I'm glad Live Mesh is working for you now, but no we did not release an update to resolve this issue.  It is an issue that does sometimes go away on its own, though.  We're still working very hard to understand all the nuances of these 'fails to start' problems that customers are seeing, and will hopefully be able to fix it sooner rather than later.

    In the meantime, though, enjoy using Live Mesh!

    Ben.
    Thursday, October 16, 2008 7:55 PM
  • Let me add to this....
    I've had the same issue on multiple systems (all fresh installs of Vista).
    Then this am I connected to my office via VPN...then BOOM Mesh was able to connect!
    My firewall is a Linksys router...
    BTW the VPN connection I left in default configuration ("Use default gateway on remote network" = enabled).

    So you might want to try connect with a VPN session (if you have that avaiable).
    D
    d
    Monday, October 27, 2008 12:00 PM
  • I'm seeing the same issue with a Vista x64 SP1 client.

    By the way there's also a bug with the log collection tool. It appears to attempt to write its .CAB file out to a hard-coded user desktop directory rather than looking up the registered "Desktop" folder location.
    Jim Lamb
    Sunday, November 30, 2008 8:50 PM
  • JimLamb2 said:

    I'm seeing the same issue with a Vista x64 SP1 client.

    By the way there's also a bug with the log collection tool. It appears to attempt to write its .CAB file out to a hard-coded user desktop directory rather than looking up the registered "Desktop" folder location.


    Jim Lamb



    Hi Jim,

    Please see my reply to your post here.

    Thanks,

    Ben.
    Monday, December 1, 2008 5:58 PM
  • I've still got the same issue like you Cmate used to have :(

    I can't make it work on my stand alone PC and notebook. Its working on my company PC, but not on my private one :(

    2008-12-16 00:53:24.062,INFO,AccountsManager,0,1,4,Get device certificate - PUID: 0
    2008-12-16 00:53:24.064,WARN,AuthenticationProvider,0,1,4,<<<<<<<<<< IDCRL traces failed=True hr=-2147188658 traces present when failed only>>>>>>>>>>
    2008-12-16 00:53:24.064,WARN,AuthenticationProvider,0,1,4,PassportTrace: <5888,5792,1:52:54:62>: Dump in mem trace to 0x75A3640, size = 1168@ppcrl.cpp_325
    2008-12-16 00:53:24.064,WARN,AuthenticationProvider,0,1,4,PassportTrace: <5888,5792,1:52:54:62>: CExternalMemoryManager: Allocated 1170 bytes at 0x75a3ad8.@memorymanager.cpp_57
    2008-12-16 00:53:24.064,WARN,AuthenticationProvider,0,1,4,PassportTrace: <5888,5792,1:52:54:62>: -IDCRL::FlushIDCRLTraceBuffer=0x0
    2008-12-16 00:53:24.064,WARN,AuthenticationProvider,0,1,4,PassportTrace: <5888,5792,1:52:54:63>: +IDCRL::PassportFreeMemory(pMemoryToFree=0x75a3ad8)@ppcrl.cpp_2698
    2008-12-16 00:53:24.064,WARN,AuthenticationProvider,0,1,4,PassportTrace: <5888,5792,1:52:54:63>: CExternalMemoryManager: Freeing memory at 0x75a3ad8.@memorymanager.cpp_97
    2008-12-16 00:53:24.064,WARN,AuthenticationProvider,0,1,4,PassportTrace: <5888,5792,1:52:54:63>: -IDCRL::PassportFreeMemory=0x0
    2008-12-16 00:53:24.064,WARN,AuthenticationProvider,0,1,4,PassportTrace: <5888,5792,1:53:24:62>: +IDCRL::FlushIDCRLTraceBuffer(wszFileLocation=(null))@ppcrl.cpp_306
    2008-12-16 00:53:24.064,WARN,AuthenticationProvider,0,1,4,<<<<<<<<<< End of IDCRL traces >>>>>>>>>>
    2008-12-16 00:53:24.064,ERRR,AccountsManager,0,1,4,Get device certificate failed with IDCRL error 0x8004804E
    2008-12-16 00:53:24.064,ERRR,AccountsManager,0,1,4,Cannot find or provision the current device - Passport service is either not available or it cannot generate a device certificate
    2008-12-16 00:53:24.064,ERRR,AccountsManager,0,1,4,Cannot provision this device on attempt #3
    ### MOE v0.9.3424.5 tracing started at 2008-12-16 01:55:49 (2008-12-16 00:55:49 UTC) ###

    Any one else with the same error message?

    Without access Mesh, how can I write any programs for it :(

    Cheers,
       Jakub G
    Tuesday, December 16, 2008 1:00 AM
  • Gutek said:

    I've still got the same issue like you Cmate used to have :(

    I can't make it work on my stand alone PC and notebook. Its working on my company PC, but not on my private one :(

    2008-12-16 00:53:24.062,INFO,AccountsManager,0,1,4,Get device certificate - PUID: 0
    2008-12-16 00:53:24.064,WARN,AuthenticationProvider,0,1,4,<<<<<<<<<< IDCRL traces failed=True hr=-2147188658 traces present when failed only>>>>>>>>>>
    2008-12-16 00:53:24.064,WARN,AuthenticationProvider,0,1,4,PassportTrace: <5888,5792,1:52:54:62>: Dump in mem trace to 0x75A3640, size = 1168@ppcrl.cpp_325
    2008-12-16 00:53:24.064,WARN,AuthenticationProvider,0,1,4,PassportTrace: <5888,5792,1:52:54:62>: CExternalMemoryManager: Allocated 1170 bytes at 0x75a3ad8.@memorymanager.cpp_57
    2008-12-16 00:53:24.064,WARN,AuthenticationProvider,0,1,4,PassportTrace: <5888,5792,1:52:54:62>: -IDCRL::FlushIDCRLTraceBuffer=0x0
    2008-12-16 00:53:24.064,WARN,AuthenticationProvider,0,1,4,PassportTrace: <5888,5792,1:52:54:63>: +IDCRL::PassportFreeMemory(pMemoryToFree=0x75a3ad8)@ppcrl.cpp_2698
    2008-12-16 00:53:24.064,WARN,AuthenticationProvider,0,1,4,PassportTrace: <5888,5792,1:52:54:63>: CExternalMemoryManager: Freeing memory at 0x75a3ad8.@memorymanager.cpp_97
    2008-12-16 00:53:24.064,WARN,AuthenticationProvider,0,1,4,PassportTrace: <5888,5792,1:52:54:63>: -IDCRL::PassportFreeMemory=0x0
    2008-12-16 00:53:24.064,WARN,AuthenticationProvider,0,1,4,PassportTrace: <5888,5792,1:53:24:62>: +IDCRL::FlushIDCRLTraceBuffer(wszFileLocation=(null))@ppcrl.cpp_306
    2008-12-16 00:53:24.064,WARN,AuthenticationProvider,0,1,4,<<<<<<<<<< End of IDCRL traces >>>>>>>>>>
    2008-12-16 00:53:24.064,ERRR,AccountsManager,0,1,4,Get device certificate failed with IDCRL error 0x8004804E
    2008-12-16 00:53:24.064,ERRR,AccountsManager,0,1,4,Cannot find or provision the current device - Passport service is either not available or it cannot generate a device certificate
    2008-12-16 00:53:24.064,ERRR,AccountsManager,0,1,4,Cannot provision this device on attempt #3
    ### MOE v0.9.3424.5 tracing started at 2008-12-16 01:55:49 (2008-12-16 00:55:49 UTC) ###

    Any one else with the same error message?

    Without access Mesh, how can I write any programs for it :(

    Cheers,
       Jakub G



    Hi Jakub,

    If you wouldn't mind, please open a bug through Connect (instructions are in an Announcement at the top of the forums).  This is one of a set of similar problems that we are trying to track down and resolve, so your help would be greatly appreciated.  Please let me know if you have any questions.

    Thanks,

    Ben.
    Tuesday, December 16, 2008 5:14 PM
  • I had the same issue on my computer (it happened after I installed win7 beta). The resolution was to remove the device (from the web). Once removed, MOE managed to initialize and offered me to add this computer again. All fixed!
    Sunday, January 11, 2009 10:28 PM