locked
Your validation icon wont clear RRS feed

  • Question

  • I've run your validation software and it says I have a genuine windows (funny I already new that...Ive bought the software three different times over the years) ...but the icon in on the task bar continues to say "unable to complete genuine windows validation".....I really do appreicate all that you do to protect me and yourself, but come on....how many times do we have to continue to validate again and again.

    Please tell me how to get rid of that silly blue star on the task bar and I'll be happy.
    Tuesday, December 4, 2007 3:46 AM

Answers

  • Wyatt,

     

    Have you recently had your computer serviced? If so did you provide the repair facility with your software? There can be a number of reasons why your system can become non-genuine. Please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum. This will help us analyze what you are experiencing so we may be able to provide you with a resolution.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

     

    Thank you,

     

    Stephen Holm, MS

    Wednesday, December 5, 2007 12:03 AM