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[0xC004C4A6] RRS feed

  • Question

  • Hi on a vista ultimate system (MSDN subscriber purchased license)  that has been activated for months (since dec 2006) - I all of a sudden is told that my windows is not genuine - When I ran Windows genuine tool i was told error [0xC004C4A6] . I used the slui.exe 4 trick - And had my ssytem reactivated by an operator. After reboot it still says my system is not genuine (Control Panel\System and Maintenance\System says Windows is activated though) . I've enclosed output from the WGA diagnostic tool

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0x0
    Windows Product Key: *****-*****-KWQCC-7PGYB-W3JJH
    Windows Product Key Hash: xwPpe4ao2pTmhzwPvCH/PBSjDlI=
    Windows Product ID: 89580-378-5186933-71953
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: 25381696-fb35-4f20-9e4b-14f37d154133
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-138-80041010_025D1FF3-324-80040154_025D1FF3-269-80040154_025D1FF3-273-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>25381696-fb35-4f20-9e4b-14f37d154133</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-W3JJH</PKey><PID>89580-378-5186933-71953</PID><PIDType>5</PIDType><SID>S-1-5-21-3406310480-3074352902-74524797</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0602   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070418000000.000000+000</Date></BIOS><HWID>A5303507018400FA</HWID><UserLCID>0406</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Romance Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ÿÿÿÿÿÿ</OEMID><OEMTableID>ÿÿÿÿÿÿÿÿ</OEMTableID></OEM></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>B7544C92DC826BA</Val><Hash>JdV1DgTf7p08RjqS5soODYKsaa4=</Hash><Pid>81605-861-0600701-65682</Pid><PidType>8</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Wednesday, May 30, 2007 4:58 PM

Answers

  • Since you're tried phone activation and you’re still reaching the same validation failure page (with error code 0xC004C4A6), please open a free service request by visiting: https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860 and post your confirmation number here.  I'll contact you directly so we can figure out the cause of your issue. 

     If you're not in the US, please also post the name of the support agent who contacts you by e-mail once you've made the free service request.

     Thanks a lot!

    Wednesday, May 30, 2007 11:04 PM