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Re: SOOOOO SLOW! Ripping my hair out RRS feed

  • Question

  •  

    I like One Care, but it is sucking up alllll the Mem Usage.

    I've done the exclusions etc.


    I hate my computer now.

    Any thoughts??

     

     

    ~m

    Friday, November 14, 2008 3:41 PM

Answers

  • If after installing OneCare your PC is slower and OneCare is using excessive memory and CPU it is likely that you have conflicting security software running on the computer. Make sure that you have uninstalled any other antivirus, antispyware, and firewall software. Use the vendor's cleanup tool if you uninstalled the program normally, but still see this issue.

    If you need help, please contact OneCare support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Friday, November 14, 2008 3:59 PM
    Moderator

All replies

  • If after installing OneCare your PC is slower and OneCare is using excessive memory and CPU it is likely that you have conflicting security software running on the computer. Make sure that you have uninstalled any other antivirus, antispyware, and firewall software. Use the vendor's cleanup tool if you uninstalled the program normally, but still see this issue.

    If you need help, please contact OneCare support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Friday, November 14, 2008 3:59 PM
    Moderator
  • Hi Steve,

     

    Thank you for the feedback.

    Yes, I have removed everything - I went in and checked just to be sure, and there

    are no other programs operating in conflict.

     

    And, I barely have anything on this computer. My "Add/Remove" list is very short.

     

    Any other suggestions?

     

     

    ~m

    Friday, November 14, 2008 4:29 PM
  • Not seeing security software in Add/Remove programs doesn't mean that services aren't still running from your prior security software. Norton and McAffee, for example, are notorious for leaving services active and running even though they appear to be completely uninstalled. You would need to use their utility to completely remove the program.

    Norton Removal Tool - ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

     

    McAfee Removal Tool - http://www.majorgeeks.com/McAfee_Consumer_Product_Removal_Tool_d5420.html

     

    What are the specs of your PC?

    CPU? RAM memory? Drive Space available? Total drive space?

     

    And, I'll remind you that you can always contact support for help in checking if there is a conflict. They can remote into your PC (with your permission) to check running services/processes.

    -steve

    Friday, November 14, 2008 6:57 PM
    Moderator