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Trying to install live one care RRS feed

  • Question

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    I am going berserk!  I have finally gotten one care onto my computer. Now it says I must subscribe.  When I go to the subscribe page I get an error code Y7vTb0yM7HQx92Q1BOw2pM%253D.  I have also gotten an error code about a run.dll to report to microsoft.  In addition, depending on the hour... I get an error code ?LinkID=100991 and ?LinkID=101023&mkt=en-us.  I have no clue!  I have uninstalled McAfee and ad aware, that is the only other virus programs that I have.  Should I just trash this program and go back to McAfee?  I just don't know enough to trouble shoot my computer and I can't talk to a real person.... sigh.

     

    Saturday, January 19, 2008 12:58 AM

Answers

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  • Alan & Faye,

     

      Can you please break down your steps a little bit more. Perhaps I can help you iwth this issue. To recap

     

      1. You install OneCare on your machine.

      2. Click on subscribe

      3. Enter your Windows Live Id and sign-in

      4. Click Continue Online on the wizard

      5. Reach a page which asks you to Subscribe versus Activate Product Key

     

    Is that right? Do you hit an error at step 3 or Step 5 or somewhere later. There's an FAQ on this forum where you can reach support. If not, please use this forum, there are lots of helpful people here.

     

    Thanks,

    Partha

    Saturday, January 19, 2008 1:33 AM
  • Here is the FAQ - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    I recommend that you contact support.

    -steve

    Saturday, January 19, 2008 2:31 AM
    Moderator