locked
Still Having WGA Problems RRS feed

  • Question

  • Well, I brought my Dell to a computer store to get fixed (viruses were clogging it's arteries), and allll of a sudden, Windows isn't genuine now. I'd take it back to the store, but the problem is, I got it fixed while on vacation, and that's not possible. I ran the Diagnostic tool, and the product code it's showing doesn't match the one on the bottom of my laptop. I'm guessing the store had to re-install Windows or something, and used another copy. Without activating it. I've looked for my own XP discs everywhere and they're just not showing up, and time is running out before Windows is going to die on me. I like XP, I'd rather not have to switch to Linux, but you gotta do what you gotta do.

    Any suggestions?

    Diagnostic Report (1.5.0545.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Windows Product Key: *****-*****-9MT6X-PGKC8-J4JTM
    Windows Product Key Hash: W9oNvBRsiyuwnnUS3Z41cRuAWcM=
    Windows Product ID: 76487-365-6725323-22721
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    ID: 48dbf3d1-8090-4eb6-8047-704e0778f6ae
    Is Admin: Yes
    AutoDial: Yes
    Registry: 0x0
    WGA Version: Registered, 1.5.708.0
    Signed By: Microsoft
    Validation Diagnostic:
    Resolution Status: N/A

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 1
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>48dbf3d1-8090-4eb6-8047-704e0778f6ae</UGUID><Version>1.5.0545.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><PKey>*****-*****-*****-*****-J4JTM</PKey><PID>76487-365-6725323-22721</PID><PIDType>5</PIDType><SID>S-1-5-21-725345543-602162358-2146904981</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>ME051                           </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="3"/><Date>20060629000000.000000+000</Date></BIOS><HWID>BC46341701840043</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone></MachineData>      <Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17214</Pid></Product></Products></Office></Software></GenuineResults> 


    Monday, September 25, 2006 5:17 PM

Answers

  • Alix:

     

    I would recommend doing a repair install to get the core Activation files set back into place. Missing wpa.bak isn't good :( - its a datastore for Product Activation that is used to activate the machine. The missing file means either it was bypassed or the hard-drive sector could be corrupted - "tricking" windows to think it is not activated.

     

    You can open the Windows Product Activation wizard by clicking Start, then Run, and type in "oobe/msoobe /a", then press the Enter key located on your keyboard. Can you do this? If not, it is very likely the activation files are corrupted and needs a repair installation (this should keep your core system files and personal files intact, but back them up incase as well!)

     

    -phil

    Tuesday, September 26, 2006 9:02 AM

All replies

  • Problem: Genuine Validation Status: Not Activated

    Try the following:

    1. Reboot your computer into "Safe Mode".

    A description of the Safe Mode Boot options in Windows XP
    http://support.microsoft.com/kb/315222/en-us

    2. Go to Start > Run and type: %systemroot%\system32  then press the Enter key.

    3. Locate these two files: wpa.dbl and wpa.bak

    4. Rename the wpa.dbl file to wpaold.dbl and wpa.bak to wpaold.bak

    5. Reboot your computer into Normal Mode. This will force activation on the following boot. Sometimes if those files get corrupted, they can cause this type of problem.

    If the above procedure does not solve the problem, then try: 

    Guided Help to remove the script that interferes with Windows activation: http://support.microsoft.com/kb/312295/en-us

    Also, your copy of Microsoft Office XP Professional with FrontPage is non-genuine. You'll need to uninstall it, then visit a nearby store that sells computer software and purchase a genuine version of Microsoft Office.

      

    Monday, September 25, 2006 5:20 PM
    Moderator
  • It's not? Strange, it came with my computer, I'm pretty sure. Wonder if that's a messup of the store, too.


    But I'll try that right away, thank you.
    Monday, September 25, 2006 5:51 PM
  • I looked for wpa.bak at least three or four times. Not there. Could that be the problem?
    Monday, September 25, 2006 6:12 PM
  • Wanna help, MS?
    Tuesday, September 26, 2006 5:30 AM
  • Alix:

     

    I would recommend doing a repair install to get the core Activation files set back into place. Missing wpa.bak isn't good :( - its a datastore for Product Activation that is used to activate the machine. The missing file means either it was bypassed or the hard-drive sector could be corrupted - "tricking" windows to think it is not activated.

     

    You can open the Windows Product Activation wizard by clicking Start, then Run, and type in "oobe/msoobe /a", then press the Enter key located on your keyboard. Can you do this? If not, it is very likely the activation files are corrupted and needs a repair installation (this should keep your core system files and personal files intact, but back them up incase as well!)

     

    -phil

    Tuesday, September 26, 2006 9:02 AM