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Duplicate detection rule RRS feed

  • Question

  • Hi,

    We have a duplicate detection rule set named Contacts with the same e-mail address .
    We recently migrated contact records from 2 different legacy database and a lot of duplicate
    are now in our CRM solution. The thing is that when one saves a record and CRM detects
    that this record is a duplicate record, CRM will open the web page dialog - Duplicates detected
    window and it will hang there for ever, it simply doesn't do anything. A real nightmare for our users
    because we have hundreds of duplicates to take care of. Does anyone have any idea why the
    Web Page dialog windows hangs??? Thanks
    Tuesday, June 9, 2009 8:19 AM

Answers

  • Ok. One final suggestion from me. Check if there are any pending system jobs assocaited with the duplicate detection rule. You need to cancel those. You can do this by going to the System jobs area in the Settings section. 

    Once you've cancled the pending jobs you should be able to stop the dup. rule.


    Hassan.

    Hassan Hussain | http://hassanhussain.wordpress.com/
    Tuesday, June 9, 2009 2:06 PM

  • - Check for Plug-ins that might be causing the application to hang.
    - Check the event logs for registered errors.

    Chances are that the issue is caused by custom code deployed on the CRM Server.

    Hassan.

    Hassan Hussain | http://hassanhussain.wordpress.com/
    Tuesday, June 9, 2009 8:29 AM
  • Ok. This could be because of a plug-in holding resources.

    I haven't tried this so it may or may not work. Try stopping the Async service and then stopping the workflow.

    Hassan.

    Hassan Hussain | http://hassanhussain.wordpress.com/
    Tuesday, June 9, 2009 9:21 AM

All replies


  • - Check for Plug-ins that might be causing the application to hang.
    - Check the event logs for registered errors.

    Chances are that the issue is caused by custom code deployed on the CRM Server.

    Hassan.

    Hassan Hussain | http://hassanhussain.wordpress.com/
    Tuesday, June 9, 2009 8:29 AM
  • When our crm developer comes in later this week he will look at that.
    In the meantime we tried to unpublish (temporarily) the detection rule but when
    doing that we get the following message:

    The duplicate detection rule is currently being used and cannot be
    updated or deleted.

                                    Please try again later.


    Is there way to cancel the rule?

    Thanks
    Tuesday, June 9, 2009 9:11 AM
  • Ok. This could be because of a plug-in holding resources.

    I haven't tried this so it may or may not work. Try stopping the Async service and then stopping the workflow.

    Hassan.

    Hassan Hussain | http://hassanhussain.wordpress.com/
    Tuesday, June 9, 2009 9:21 AM
  • I tried stopping the async service but I'm still getting the message that
    the duplicate detection rule is being used....

    Thanks
    Tuesday, June 9, 2009 1:52 PM
  • Ok. One final suggestion from me. Check if there are any pending system jobs assocaited with the duplicate detection rule. You need to cancel those. You can do this by going to the System jobs area in the Settings section. 

    Once you've cancled the pending jobs you should be able to stop the dup. rule.


    Hassan.

    Hassan Hussain | http://hassanhussain.wordpress.com/
    Tuesday, June 9, 2009 2:06 PM