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WGA Validation Problem RRS feed

  • Question

  • I have an acer laptop, with a Genuine COA from Acer, but think my system builder used a different copy of windows.

    How do I enter my product key found on my COA?

    I have 30 days left before it becomes an expensive paper weight.

    Going back is not an option, as I bought the laptop in mainland europe, and I am now in the UK.

     

    This is the info I got from running the diagnostic tool

     

    Diagnostic Report (1.5.0545.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Not Activated
    Windows Product Key: *****-*****-3KJCD-V4CBG-HMWJQ
    Windows Product Key Hash: bReLS7C8ulWA+JP3ZRLBIIvKcEM=
    Windows Product ID: 55274-OEM-2252325-76301
    Windows Product ID Type: 3
    Windows License Type: COA/System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: ccbb9d66-03a8-4ab2-852d-e4b469e7418c
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signed By: Microsoft
    Validation Diagnostic:
    Resolution Status: N/A

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 1
    File Exists: Yes
    Version: 1.5.540.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>ccbb9d66-03a8-4ab2-852d-e4b469e7418c</UGUID><Version>1.5.0545.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-HMWJQ</PKey><PID>55274-OEM-2252325-76301</PID><PIDType>3</PIDType><SID>S-1-5-21-1202660629-1547161642-839522115</SID><SYSTEM><Manufacturer>Acer, inc.</Manufacturer><Model>Aspire 3500     </Model></SYSTEM><BIOS><Manufacturer>Acer   </Manufacturer><Version>3A08</Version><SMBIOSVersion major="2" minor="31"/><Date>20050419000000.000000+000</Date></BIOS><HWID>5F093107018400E2</HWID><UserLCID>040C</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Paris, Madrid(GMT+01:00)</TimeZone></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{9011040C-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73958-640-0000106-57992</Pid></Product></Products></Office></Software></GenuineResults> 

    The problem is, the product key is different to the one on my COA!!!

     

    Thanks for any help to resolve this.

    Sunday, September 10, 2006 2:48 PM

Answers

  • Problem: Genuine Validation Status: Not Activated

    Try the following:

    1. Reboot your computer into "Safe Mode".

    A description of the Safe Mode Boot options in Windows XP
    http://support.microsoft.com/kb/315222/en-us

    2. Go to Start > Run and type: %systemroot%\system32  then press the Enter key.

    3. Locate these two files: wpa.dbl and wpa.bak

    4. Rename the wpa.dbl file to wpaold.dbl and wpa.bak to wpaold.bak

    5. Reboot your computer into Normal Mode. This will force activation on the following boot. Sometimes if those files get corrupted, they can cause this type of problem.

    If the above procedure does not solve the problem, then try: 

    Guided Help to remove the script that interferes with Windows activation: http://support.microsoft.com/kb/312295/en-us  

    Also, your copy of Microsoft Office XP Professional is non-genuine. You'll need to uninstall it, then visit a nearby store that sells computer software and purchase a genuine version of Microsoft Office.

    Sunday, September 10, 2006 10:16 PM
    Moderator

All replies

  • Problem: Genuine Validation Status: Not Activated

    Try the following:

    1. Reboot your computer into "Safe Mode".

    A description of the Safe Mode Boot options in Windows XP
    http://support.microsoft.com/kb/315222/en-us

    2. Go to Start > Run and type: %systemroot%\system32  then press the Enter key.

    3. Locate these two files: wpa.dbl and wpa.bak

    4. Rename the wpa.dbl file to wpaold.dbl and wpa.bak to wpaold.bak

    5. Reboot your computer into Normal Mode. This will force activation on the following boot. Sometimes if those files get corrupted, they can cause this type of problem.

    If the above procedure does not solve the problem, then try: 

    Guided Help to remove the script that interferes with Windows activation: http://support.microsoft.com/kb/312295/en-us  

    Also, your copy of Microsoft Office XP Professional is non-genuine. You'll need to uninstall it, then visit a nearby store that sells computer software and purchase a genuine version of Microsoft Office.

    Sunday, September 10, 2006 10:16 PM
    Moderator
  • Thanks for the response.

    A non genuine copy of Office too!

    Superb...

    I feel that the trip back to the reseller may have to happen, as I paid for an original version.

    Monday, September 11, 2006 4:53 PM
  • Cagey:

     

    You can use the update tool to match your COA to your product key installation on your computer at:

     

     

    www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx

     

    Thanks!

    -phil

    Monday, September 11, 2006 7:30 PM