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One Care cannot find my Disc Burner RRS feed

  • Question

  • My One Care status is fair due to a needed backup.  I start backup, continue, express backup, start backup, insert disc#3, start backup, then receive this message "check driver disc  one care cannot find disc burner, connect cd/dvd burner (writeable) drive and try again. Ok, I have a laptop and my CD/DVD burner is built in and I have already used it twice to backup files for one care and now it doesn't seem to be able to "find" it. I tried a new unused CD/DVD and received the same response. Can someone plese tell me how to fix this new One Care promblem. Thanks

    Wednesday, August 20, 2008 10:00 PM

Answers

  • If OneCare does not see the CD/DVD drive and the drive is working for other software, then it is likely that other burning software is conflicting with OneCare's capability to use that burner. Packet writing software or "media watch" software can take ownership of a drive to the point where it cannot be used by OneCare. InCD and DirectCD by Nero and Roxio are both examples of packet writing software - it allows you to "format" a CD to use as if it were a hard drive/floppy drive. Media watch software is software that often comes with burning suites and launches the respective application whenever media is inserted into the drive being watched.

    If you are unable to resolve this problem by removing or disabling software such as described above, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Thursday, August 21, 2008 12:44 PM
    Moderator

All replies

  • I am sorry I will; not be the one to answer this problem but I am now having this same problem as well. If any one can help or direct me to the technical support line for one care I would appreciate it.
    Thursday, August 21, 2008 2:51 AM
  • If OneCare does not see the CD/DVD drive and the drive is working for other software, then it is likely that other burning software is conflicting with OneCare's capability to use that burner. Packet writing software or "media watch" software can take ownership of a drive to the point where it cannot be used by OneCare. InCD and DirectCD by Nero and Roxio are both examples of packet writing software - it allows you to "format" a CD to use as if it were a hard drive/floppy drive. Media watch software is software that often comes with burning suites and launches the respective application whenever media is inserted into the drive being watched.

    If you are unable to resolve this problem by removing or disabling software such as described above, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Thursday, August 21, 2008 12:44 PM
    Moderator
  • Thanks for the answer. I did play a CD and a DVD on my laptop. Now I cannot update my One Care. Now if you can help me one more time. This is only the second time I have owned a PC the 1st time was 8 years ago and I had Windows Me and I knew exactly what to do to fix it. Windows Vista is completely different and I am afraid I will unistall something that I need. Can you tell me how or where to go to find out how to remove the software so I can get One Care to update my files.

    Monday, August 25, 2008 8:58 PM
  • Without knowing what software needs to be removed, I'd be hesitant to advise you. Contacting support to have them assist in determining what may be conflicting or causing the problem would be the sensible path to take.

    -steve

     

    Tuesday, August 26, 2008 3:15 PM
    Moderator
  • I have a Lite-On LTR 24102B burner, about 6 years old.

    It came witn a CD of Nero but I never installed nor used Nero. 

    This Nero CD said that it would only work with the hardware it came with. 

    My burner usually works fine although I rarely use it and never use Nero.

    When I have to use my burner, for music or pics, I simply use the Windows burn CD to disk option in Windows Explorer and it usually does the job.

    Now I want to use my burner more frequently to backup my data on CD's with Windows Live One Care (90 days trial version) and the software tells me that there is no CD in the burner, please insert a virgin CD and click OK.

    I tried CDR's and CDRW's and I seem to have wasted quite a few.

    My CDR's are HPinvent and the CDRW's are Verbatim. I also have DVD's because I have an external Ben-Q DVD burner hooked up to my gf's puter. The DVD's are Nexxtech.

    I wish someone could solve this backup problem for me because I have a short fuse and am getting ready to hit the darn (*%?*)&#$?) computer with a baseball bat, which means that I think Windows Live One Care is somewhat helpful but I would not buy it because it does not prove to me that it can backup my data with the hardware I got. 

    Steve wrote about removing or disabling software but I do not have this software on my computer.

    He said to contact support but this option is unavailable with the trial version.

    This looks like the old problem of determining which came first, the hen or the egg.

    If I dont get support I dont buy the product and if I buy the product I am not sure that it will work properly on my machine.

    Those support technicians of Windows Live One Care should prove to me that their software works well by helping me to backup my data and then I will buy the product.

    Thank you very much. 

    GB
    Thursday, August 28, 2008 11:08 PM
  • Oh yes, one more thing.

    I do not know if this is a Windows Live One Care issue or an XP SP3 issue or another kind of issue but I tried One Care for the first time today because I had a virus problem and the Microsoft tech suggested it stronly.

    By the way, this tech, Wael Helwe, Spécialiste du Support des Produits Support Technique Microsoft
    [email removed] was by far the most competent tech of all the Microsoft techs that tried to help me. This guy deserves a wage increase! His boss is Daniel Vasquez. [email removed] 

    This Wael tech did in a few minutes what other techs were unable to do. He deleted manually several virusses, enough so that I could regain control of my puter.

    Then he suggested that I later run a complete virus check on One Care, which I did. The complete check found at least 6 more virusses, bad ones too.

    I had ESET's nod32 as antivirus and uninstalled it before doing this additionnal virus check.

    Then I did what this tech suggested, that is I downloaded and installed XP SP3 and several security patches from Windows Update site + IEplorer v. 7, turned on automatic updates.

    NOW THE OTHER PROBLEM.

    I am used to and love MSN Explorer.

    Since I did all of the above described, my MSN Explorer does not function at all anymore.

    I tried to uninstall it and reinstall it but it keeps installing software that is incomplete and need fixing and when I click "Fix the problem" it just sends a report to MSN and that's it. It does not open anymore.

    I suspect that it is because of the Windows Live Mail or .net passport because my MSN Messenger and even Windows Messenger also disappeared.

    What pisses me off the most is that because I do not have access to my old MSN Explorer ( I was never a subscriber to MSN, I just started using it in 2001 on the Microsoft site in France, in french, and never lost it before today) is that I lost all my MSN Explorer favorites. This, to me is a major loss. 

    Well Mr VIP Stephen Boots, can you solve this one too for me?

    TYVM

    GB

    Friday, August 29, 2008 4:57 AM
  • Hello, Guy.

    I'm happy to read that support was able to help you with the infections you encountered. I'm actually surprised that NOD32 missed these infections.

     

    In any event, starting with your burner issue. You are correct, it does not sound like a software conflict, since you never installed any burner software. I am suspecting that it may be a firmware problem for your burner and the media you are using with the burning component of OneCare. I had a similar problem some time ago on my older PC. The burner was fairly new, but within a year or so, blank DVD media had leapfrogged to be capable of much higher speeds. Using many of the 16X blank DVD media in my 8X burner would result in failure. Some brands worked, most did not. Older blanks worked fine. Eventually, I tracked down the ROM update for my burner, (Made trickier because the PC manufacturer had not released this update, it was from the manufacturer directly and would not install normally since the drive was branded by the OEM, but that is another story.) and all was (and is) well. Note that this has nothing to do with OneCare backup...

    Since you have tried a number of blank discs without success, I can only recommend two avenues to pursue:

    1. Contact support for help.

    2. Use a different backup destination such as an external hard disk, typically available for around $100 US for 500 gigs these days.

     

    On you MSN Explorer issue, I'm afraid that I can not be of any help. MSN Explorer as delivered in Windows is no longer supported. The latest versions of MSN Explorer are only available to subscribers of the MSN service. I suspect that the installation of IE7/SP3 did in the ability for MSN Explorer 6 (I am assuming that is the version you were using) to run.

     

    Your MSN Explorer Favorites are likely recoverable, though. This thread explains how to locate Favorites.xml and how to convert this to HTML for import and use by other browsers: http://forums.mozillazine.org/viewtopic.php?t=307572

     

     

    -steve

     

    Friday, August 29, 2008 1:14 PM
    Moderator
  • Hi Steve,

    Thanks for the quick reply but whooooooooooa baby. What you write seems interesting but it's mostly mumbo jumbo to me.

    Confidentially I will tell you that I am a very old man, wayyy past retirement age, and I am still amazed by the computer world and the fact that this machine does not explode in my face when I press the "on" button. I was born at the beginnig of the past century, during WW one, so take it easy on me.

    I have had computers since 1982 but they are just not "my cup of tea".

    Yes I did have a Commodore 64. Don't laugh.

    I just go in front of the puter when my gf and I are not ... you know.

    I am, or was, as you wish, a lawyer, NOT a computer nerd at all.

    I am sure you know something about law, as most do, but I could talk to you about law and you'd think that I am from another planet.

    So please adjust to my level of knowledge when you tell me about those #$%?&* machines.

    A few things you wrote I get, and others, I confess, I simply dont. They go at least 6 feet over my head.

    And NO I am not stupid, just relatively new at this.

    I am lucky I found the way back here. I found this site as a fluke and forgot to put it in my (new) favorites, so I had to work a lot to find my way back here. And yes, I fluked it again.

    Now, concerning the possible burner and media problem. I think that I get what you mean. Some of it, at least.

    My burner is a LITE-ON with adjustable with speeds up to 24.

    By the way, I do not remember how I did this but I stumbled on a help text in OneCare FAQ's, I guess (not sure), and that text suggested that I reduce the speed of my burner.

    So I did exactly what it suggested and it does not work any better.

    The speed selection settings of my burner were 1, 2, 4, 8, 16, 24, and fastest. 

    My burner properties were set at fastest, so I took it down to 4.

    I do not remember how I did this but since it does not work any better I'd like to set it back to where it was, fastest.

    I think it was in properties of the burner but I am not sure since I went back there and the adjustment of the speed I can't find anymore. #$%?&)&%? (I never used that kind of language in court!!)

    The media (took me a while to figure out what you were talking about!) I was using were, for the HPinvent, 52x, for the Verbatim CDRW's 4x-12x and the Nexxtech DVD's which I haven't tried yet since the Ben Q is my gf's, are 4.7 GB 16x.

    Concerning the solution that you tried, and made it work in your case, the ROM update, you lost me totally on that one.

    I know that ROM means Read Only Memory and that's IT, ITT it. 

    I did not know that ROM could be updated nor installed. I thought it was something that lived out there in cuberspace and came with the puter, that's all. 

    Furthermore, (hehe that is a word lawyers like a lot!) I did not know that there could be ROM specific to one hardware.

    Please explain in detail.

    You point out that this has nothing to do with OneCare backup.

    I beg to differ. (another common lawyer *** line!)

    If OneCare wants it's clients to be happy with their product and correctly backup their data, OneCare should make sure in great detail that their software will be efficient on their clients machines, and that is exactly why OneCare, as other companies do, has a minimum system and hardware requirement.

    Unfortunately these requirements do not seem to be precise enough to my liking because OneCare should, and I guess they do, but not hard enough, try to solve their clients hardware compatibility problems with their product.

    Let's face it, a burner is a burner and if OneCare wants to sell to the greatest number of clients, it has to make their product work whatever the client's hardware is.

    And if the client's hardware needs updating to work with their product, OneCare should help the client update his hardware or his ROM, as you put it. And I still dont know what the heck you're talking about.

    On your other suggestions,

    1- I did contact support by email and I am still waiting for and answer, which I hope will be phrased in a way that it is not a total mystery to the neophyte that I am, and

    2- NO I will not invest 100$ for an external 500 gigs HD.

    I have two internal HD's on this #$%?&* machine and this is enough. 

    Since backup is meant to prevent loss of data in case of failure or one HD and since it it highly unlikely that both HD's will fail on the same day, maybe I could backup one drive on the other and inversely.

    The master HD is 20 gigs with more than 60 % free space and it has Xp Home edition in english and the slave HD is 60 gigs with also more than 60 ? free space and it has an OEM version of Xp Édition familiale, in french.

    This second system does not work at all since I tried to install XP SP3. $%?&*( 9080&? ?%&*)*(&$

    That was the source of all my problems, and since it's an OEM system, Microsoft wont help me %?&*(()*&%?&*(

    When these problems originated, I had only the 60 gigs HD as C: drive.

    My computer was kaput.

    Blue screen after trying to boot and irrecuperable fatal error message. (At that point, I would have kicked Gate's wife in the shins.)

    So I borrowed a 20 gigs HD from my gf, (she is a doll!, much younger that me!!) and installed it, the HD, not the gf, on the XP Home Edition in english that I used on my laptop, which does not connect to the net anymore, but that is a problem that I will spare you of.

    It involves one of the young ones in this house. You wont believe what these things do sometimes. One of them once stuffed a slice of pizza in the VCR !!!

    So, to finish with my saga, I put the 20 gigs as master and my 60 gigs as slave in my desktop and installed Xp Home english on C: and got a god%?&&*(*$%?&*()dam virus. 

    And from there you know the rest, except for the part where I got help from Microsoft to access my data on D: because it did not recognize me anymore as administrator. It does now and I see my Word documents, and my client files and my emails.

    This to me was like starting to breathe again.

    As for the rest, if I ever get my 60 gigs to work again on it's own, I will revert to the good old SP2 with IExplorer 6 and MSN Explorer and I will turn off the automatic updates and reinstqall nod32 and hope for the best, but that is only if I get the 60 gigs to work. If not, well, goodbye MSN Explorer and MSN Messenger and hello lonelyness.

    That's it.

    TYVM and keep up the good work.

    GB

    PS I will one day write to danv@microsoft.com and I will tell him about Wael's good work.

    Friday, August 29, 2008 3:59 PM
  • Friday, August 29, 2008 4:08 PM
  • Hello again, Guy. May I say that you actually did very well in understanding my reply! Thanks for the smiles I got as I read the introductory part of your post. "wayyyy past" and "WW1" reminds me of my own father who is also amazed by computers, but doesn't know how to turn one on, let alone use it. I tried teaching him and I wasn't too successful - the PC I bought him is currently serving as a combination paperweight, paper holder (papers taped to the screen), and dust collector. My father is about to turn 88, and for the record I'm 53 - just a youngster!

     

    One thing that was misunderstood, though, was the bit about the ROM update for the burner, which I probably should not have included. What I meant was that my problem that was fixed was not a OneCare problem. I was relating a general experience with my burner on one machine and how I resolved it, The symptoms were similar, though, and I considered that it might be the cause of your problem with OneCare.

     

    I think that the best thing for you to do would be to contact support to have the problem investigated. You are using name brand blank discs (media ) that work fine when using the burning functionality from within Windows. Those same discs should work from within OneCare, so the cause of the problem remains a mystery and support is better equipped to deal with it.

     

    If you don't hear from support or have problems with support, post back or email me at sboots@mvps.org and I'll do my best to get you hooked up with support. If you email me, let me know what country you are in, make sure that the subject line of the message has "OneCare" in it and remind me who you are and what the problem is/was.

     

    By the way, I understand not wanting spend money on an external drive - that was simply a suggestion.

     

    For the machine that was rendered useless by SP3, have you checked out the information on SP3 here - 

    XP Solution Center - http://support.microsoft.com/ph/1173#tab2 I suspect that the machine is one of the types that have a known problem with SP3 and there is a solution. Additionally, there is free support from Microsoft for SP3, despite the fact that it is an OEM machine. The link above will lead you to that support.

     

    -steve

     

     

    Friday, August 29, 2008 6:27 PM
    Moderator
  • i cant do the backup thingy because my cd doesnt work. everything has slowed down terribly. im getting a little teed off. maybe i wont buy this product after all. there has to be others out there.

    Tuesday, September 2, 2008 8:47 PM
  •  rockieyehme wrote:

    i cant do the backup thingy because my cd doesnt work. everything has slowed down terribly. im getting a little teed off. maybe i wont buy this product after all. there has to be others out there.

    You can disable backup - 

    Open OneCare

    Click Change Settings

    backup tab

    Click Configure Backup

    Click change settings in the lower left

    Make sure that the first screen for Centralized Backup has "No Centralized backup" selected

    Click your PC on the left.

    Uncheck the selection for "Turn on backup for this PC."

    Click Next and save the revised plan.

     

    If you PC has slowed down after installing OneCare, then I suspect that you have a conflict with other security software on the PC. Please contact support for help in identifying the cause.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Wednesday, September 3, 2008 5:52 PM
    Moderator