It is not clear if you are using Hotmail or Outlook for your email.
If you are using Hotmail, please post your question to the forum here:
http://windowslivehelp.com/forums.aspx?productid=1
If you are using Outlook, please post your questions here:
http://answers.microsoft.com/en-us/office/default.aspx#tab=3
Sincerely,
Dean Fulcer
Sr. Program Manager
Product Quality and Online
This email is provided "AS IS" with no warranties, and confers no rights.