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    Hi all,

    Just a quick question regarding CRM 2011 online - We are currently using CRM for outlook and when we track an item it goes into Closed activities is their any way to change this?

    Lake.

    Tuesday, November 29, 2011 12:56 PM

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    I am guessing you are tracking emails. CRM considers all sent emails as being 'complete' and therefore they get put in the closed activities. Other activities (appointments, tasks) should be, by default, going into open activities.

    Other than modifying the email once it has hit CRM e.g. via a workflow, I cannot think of a way to change this behaviour.

    Leon Tribe

    Want to hear me talk about all things CRM? Check out my blog 
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    Want to hear me talk about all things CRM? Check out my blog http://leontribe.blogspot.com/ or hear me tweet @leontribe
    • Proposed as answer by Leon TribeMVP Wednesday, November 30, 2011 1:11 PM
    • Marked as answer by lake22 Wednesday, March 14, 2012 12:04 PM
    Wednesday, November 30, 2011 1:11 PM