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Windows 7 No Longer Genuine RRS feed

  • Question

  • All of a sudden I got a notification that my windows is not genuine (has worked fine for 2 years). I believe that I originally got Windows 7 Home Premium, then upgraded to Windows 7 Ultimate.  Any help would be much appreciated!

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc0000034
    Windows Product Key: *****-*****-VQVQ2-PBBQR-XBYDY
    Windows Product Key Hash: kL25Nac5Mz92Ab3DJVKF8x0X4Os=
    Windows Product ID: 00426-293-1233757-85376
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {C6911370-873A-4388-9F76-5B5D627BC8CB}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Josh\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C6911370-873A-4388-9F76-5B5D627BC8CB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XBYDY</PKey><PID>00426-293-1233757-85376</PID><PIDType>5</PIDType><SID>S-1-5-21-1686329845-1310838231-3785518279</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7673</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.11</Version><SMBIOSVersion major="2" minor="7"/><Date>20110414000000.000000+000</Date></BIOS><HWID>29DC3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC0000034' to display the error text.
    Error: 0xC0000034 

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:14:2012 03:49
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: QgAAAAMABAABAAIAAgAEAAAAAgABAAEAln06aDJkTjR3Fkrd4lhiNL5WAsDOcAgPlIneiE6RzDQG6TBHOCbcVi5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ALASKA A M I
      FACP ALASKA A M I
      HPET ALASKA A M I
      MCFG ALASKA A M I
      SSDT AMICPU PROC
      ASF! INTEL HCG

    Wednesday, April 3, 2013 2:09 AM

Answers

All replies

  • Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC0000034' to display the error text.
    Error: 0xC0000034 

    Historically, we've not been able to solve this error short of a repair (or more often and clean) install.

    Having said that - we've learned a few tricks since the last time it appeared, so...

    Please run a full CHKDSK and SFC scan....

     

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    CHKDSK C: /R

     

    and hit the Enter key.

    You will be told that the drive is locked,

    and the CHKDSK will run at he next boot - hit the Y key, press Enter, and then reboot.

     

    The CHKDSK will take a few hours depending on the size of the drive, so be patient!

     

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -

    then run the SFC.

     

    SFC -System File Checker - Instructions

    Click on Start > All Programs > Accessories

    Right-click on the Command Prompt entry

    Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

     

    At the Command prompt, type

     

    SFC /SCANNOW

     

    and hit the Enter key

     

    Wait for the scan to finish - make a note of any error messages - and then reboot.

     

     

    Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive Public folder (http://skydrive.live.com ) and post a link to it so that I can take a look.

     

    Post a new MGADiag report with details of any error messages encountered.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, April 3, 2013 10:51 AM
    Moderator
  • Thanks for the help, I hope we can sort this out...

    Here is the CHKDSK Log: http://sdrv.ms/16uPeCo
    Here is the SFC error: http://sdrv.ms/14S7ZDx
    Here is the new MGADiag Report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc0000034
    Windows Product Key: *****-*****-VQVQ2-PBBQR-XBYDY
    Windows Product Key Hash: kL25Nac5Mz92Ab3DJVKF8x0X4Os=
    Windows Product ID: 00426-293-1233757-85376
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {C6911370-873A-4388-9F76-5B5D627BC8CB}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Josh\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C6911370-873A-4388-9F76-5B5D627BC8CB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XBYDY</PKey><PID>00426-293-1233757-85376</PID><PIDType>5</PIDType><SID>S-1-5-21-1686329845-1310838231-3785518279</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7673</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.11</Version><SMBIOSVersion major="2" minor="7"/><Date>20110414000000.000000+000</Date></BIOS><HWID>29DC3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC0000034' to display the error text.
    Error: 0xC0000034 

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:14:2012 03:49
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: QgAAAAMABAABAAIAAgAEAAAAAgABAAEAln06aDJkTjR3Fkrd4lhiNL5WAsDOcAgPlIneiE6RzDQG6TBHOCbcVi5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ALASKA A M I
      FACP ALASKA A M I
      HPET ALASKA A M I
      MCFG ALASKA A M I
      SSDT AMICPU PROC
      ASF! INTEL HCG

    Friday, April 5, 2013 4:39 AM
  • I don't recall seeing this error in an SFC report before....

    2013-04-04 18:18:32, Info                  CSI    00000346 [SR] Committing transaction
    2013-04-04 18:18:32, Info                  CSI    00000347 Creating NT transaction (seq 2), objectname [6]"(null)"
    2013-04-04 18:18:32, Info                  CSI    00000348 Created NT transaction (seq 2) result 0x00000000, handle @0xce8
    2013-04-04 18:18:32, Error                 CSI    00000349 (F) STATUS_CANNOT_DELETE #7062596# from RtlRunPrimitiveOperationsFromCallbacksAgainstSil(...)[gle=0xd0000121]
    2013-04-04 18:18:32, Info                  CSI    0000034a [SR] Unable to complete Verify and Repair transaction because some of the files that need to be repaired are in use. A reboot is required to complete this operation.
    

    I think your best bet is probably to reboot, and run another SFC /SCANNOW and we'll see if that manages to complete fully.

    Post the new CBS.log file, and the new link.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, April 5, 2013 8:17 PM
    Moderator
  • Hope that's not a bad sign, also I really appreciate the help.

    Here are the results from the SFC /SCANNOW, and the link to the updated CBS.log file:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Users\Josh>sfc /scannow

    Beginning system scan.  This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Users\Josh>

    CBS.log file: http://sdrv.ms/Z2qjpt

    Monday, April 8, 2013 1:17 AM
  • At some point, it seems to have sorted out its problems, there are no signs of any lingering problems in the SFC report now

    The question is - has that also affected the MGADiag report? Please post a new one, and we'll see.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, April 8, 2013 6:07 AM
    Moderator
  • Sounds good, see below for the new MGADiag report (looks like the same licensing error as before...)

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc0000034
    Windows Product Key: *****-*****-VQVQ2-PBBQR-XBYDY
    Windows Product Key Hash: kL25Nac5Mz92Ab3DJVKF8x0X4Os=
    Windows Product ID: 00426-293-1233757-85376
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {C6911370-873A-4388-9F76-5B5D627BC8CB}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Josh\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C6911370-873A-4388-9F76-5B5D627BC8CB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XBYDY</PKey><PID>00426-293-1233757-85376</PID><PIDType>5</PIDType><SID>S-1-5-21-1686329845-1310838231-3785518279</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7673</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.11</Version><SMBIOSVersion major="2" minor="7"/><Date>20110414000000.000000+000</Date></BIOS><HWID>29DC3607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC0000034' to display the error text.
    Error: 0xC0000034 

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:14:2012 03:49
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: QgAAAAMABAABAAIAAgAEAAAAAgABAAEAln06aDJkTjR3Fkrd4lhiNL5WAsDOcAgPlIneiE6RzDQG6TBHOCbcVi5z

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ALASKA A M I
      FACP ALASKA A M I
      HPET ALASKA A M I
      MCFG ALASKA A M I
      SSDT AMICPU PROC
      ASF! INTEL HCG

    Monday, April 8, 2013 6:59 PM
  • Unfortunately, the prognosis is not good.

    In the past, these 0xC0000034 errors have defeated me, and MS support (who don't seem to know that the error is an 'Access Denied' one).

    A repair install usually fails, and the only cure appears to be a clean install.

    If you want to keep on working  on it here, I'm happy to do so - but you are likely to still end up with a reinstall.

    You can always try MS WGA Support....

    WGA Support can be found here

    North America:
    http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

     Outside North America: http://support.microsoft.com/contactus/?ws=support#tab0

     

    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!    



    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, April 9, 2013 6:39 PM
    Moderator
  • Do you have any idea what may be causing this error, and how that may have been prompted? I'm not very excited to do a clean install, as the computer also functions as a HTPC, which I spent a significant amount of time configuring to work properly. I'd also like to avoid this situation in the future, if there is a chance something that I did caused the error...

    If you don't mind continuing to troubleshoot, that would be appreciated. If we can't resolve it here, I'll plan on escalating to WGA support.

    Thanks for the help.


    Tuesday, April 9, 2013 9:14 PM
  • AS I say, as far as I am aware, this is an Access Denied error - but that brings the question of 'access to what'?

    I suspect it's a registry problem - but since that's a rather large database it's difficult to pin down.

    Since you seem to want to carry on, please upload your

    C:\Windows\System32\winevt\logs\Application.evtx and System.evtx files to your SkyDrive , and I'll see if I can find any pointers in that to give us a clue.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, April 9, 2013 9:23 PM
    Moderator
  • Here are the evtx files: http://sdrv.ms/10Rf5RG

    Tuesday, April 9, 2013 9:43 PM
  • You have some fairly major problems with drivers and services.

    Display driver nvlddmkm stopped responding - many times!
    The nvUpdatusService service was unable to log on as .\UpdatusUser
    The Desktop Window Manager has exited with code (0x40010004)- The Desktop Window Manager was unable to start because a composited theme is not in use
    The NVIDIA Update Service Daemon service failed to start
    The SBSD Security Center Service service failed to start
    The Remote Potato Service service failed to start
    The ShowAnalyzerMaster service failed to start due to the following error: The system cannot find the file specified.
    License policy-cache has expired because it was not updated within expected duration.

    The last is I think the one that's causing your WGA problem.

    Having said that, your system is showing a very high number of sudden shutdowns - often a sign of hardware problems (most often overheating or power supply problems).

    You at the least need to uninstall the NVidia graphics drivers, and install a new set from the manufacturer (NOT Windows update!)

    I can find nothing on the web about the policy-cache problem, so I'm going to have to have a play tomorrow and see if I can replicate some of the other errors, and that one.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, April 9, 2013 11:00 PM
    Moderator
  • To provide some more context around the issues I've been having with my display driver and video card, about a week or two ago there was a serious issue where the video card kept overheating and the driver crashing (with almost no provocation - even just using chrome or outlook would crash it every few minutes). I tried rolling back, uninstalling, and updating the driver (multiple times, from the nvidia site - windows update has not even been working since the WGA errors). I then realized that my windows antivirus was not enabled (I think due to the WGA problem), so tried re-installing that. 

    I got the AV installed, but then my computer kept freezing and crashing constantly, so I did a system restore in safe mode (i was not able to boot in regular mode without crashing). After that, the video driver issues and crashing appear to have stopped.

    I wanted to try restoring my pc to a point before I was having the WGA issues, but unfortunately the restore points did not go far enough back.

    Please let me know if the file indicated video driver crashes in the past week, and I will re-install that driver (I can do it anyway if you think it makes sense). Let me know if you want me to describe what some of the other problems may be (I don't know anything about the license policy-cache, but can talk to the Remote Potato, Windows Theme, SHowAnalyzerMaster).


    • Edited by JDW317 Tuesday, April 9, 2013 11:20 PM
    Tuesday, April 9, 2013 11:20 PM
  • All the errors I highlighted are since 31/3/2013 - although I see that the last nvlddmkm  error was on 2nd April, so that would fit with your reinstall/repair, the Updatus User problem was still present on the 6th.

    Your first notification appears to have been on 31/3 (which is why I started reading the logs then)... looking in the Application log, I see the first 0xc0000034 error was actually on 5 march :(

    Hmmm - this coincides with another error, which seems to be related to Alcohol 120% - which is known to be incompatible with Win7.

    Also there's this error, shortly before...

    The Software Protection service terminated with the following error: The media is write protected.

    ...which appears only one time.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, April 10, 2013 12:10 AM
    Moderator
  • I finally solved this problem after several years and work-arounds.

    In my case, on Windows 7 Home Premium SP1, my memory was finally jogged that this problem started appearing around the same time that I activated Tibetan keyboard layout as an optional keyboard service, as implemented in c:\windows\system32\KBDTIPRC.DLL, version 6.1.7600.16385.

    When I removed the optional keyboard layout (Control Panel/Region and Language/Keyboards and Languages/Change keyboards...), the problem disappeared! The "not genuine" screen display notification had been appearing like clockwork 2 hours after every boot. It was not appearing on a black desktop but rather on normal wallpaper display and could be cleared with slmgr -rearm.

    I don't know if the problem was specific to Tibetan dll or if the keyboard service loader (input.dll) sets a flag to check windows license when more than one keyboard layout is available. I have not tested with other language keyboard layouts. I was getting "License policy-cache has expired because it was not updated within expected duration." in event log.

    Tuesday, October 1, 2019 9:27 PM
  • Updating to Windows 7 Service Pack 1 would have installed a newer version of that.

    Carey Frisch

    Wednesday, October 2, 2019 6:50 AM
    Moderator
  • Don't know why I had that version with SP1. Maybe at some point sfc /scannow reverted to original. Or maybe Tibetan keyboard wasn't included in original distro and I had to download it. Don't recall.

    Last 3 days no "Windows not Genuine" message. I kind of miss it. Thanks to AVG. Their latest update blocked execution of VBS files so I could no longer run slmgr.vbs to clear the display. That broke my workaround.

    For anyone who may be interested, I was calling the following bat file from an event log trigger on the "License policy-cache has expired because it was not updated within expected duration" event. In my bat script, first the registry's rearm count key is reset to zero. Then slmgr.vbs is called to re-inform Windows that my copy is genuine and please quit bothering me. Finally, the Windows Script Host popup message window is automatically closed.

    - Rich Dorfman

    reg add "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SoftwareProtectionPlatform" /v SkipRearm /t REG_DWORD /d 00000001 /f
    start slmgr -rearm
    REM Wait for 10 seconds, press CTRL+C to quit ...
    TIMEOUT /T 10 /NOBREAK
    for /f "tokens=2 delims=," %%a in ('
        tasklist /fi "imagename eq WScript.exe" /v /fo:csv /nh 
        ^| findstr /r /c:"Windows Script Host"
    ') do taskkill /pid %%a


    • Edited by webhead99 Friday, October 4, 2019 5:49 PM
    Friday, October 4, 2019 4:02 PM