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Office Professional failed Validation RRS feed

  • Question

  • When validating office professional pro 2007, purchased recently, the following report was generated showing why it failed. Could you advise please.

    Andy

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {BC27A531-8E04-46C3-AFE6-6664980C25BA}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.9.1
    WgaTray.exe Signed By: N/A, hr = 0x80004005
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BC27A531-8E04-46C3-AFE6-6664980C25BA}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-1716910504-3658253925-1554203893</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 1520</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="5"/><Date>20090408000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>A5D23A9F0184ED79</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Vostro 1520</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.9.1"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/><File Name="OGAVerify.exe" Version="1.7.105.14"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>8972FEC37933D86</Val><Hash>uKbAUW4Z4tQ9V1m+cDNMr0TsrPI=</Hash><Pid>89409-707-5114361-65303</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 7EEB:Dell Inc|4E74:HITACHI, Ltd|4E74:HITACHI, Ltd|4E74:HITACHI, Ltd|7EEB:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

     

    Monday, September 28, 2009 4:22 PM

Answers

  • Hello Andy525,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Right now your Dell Vostro 1520 computer has a nongenuine installation of Office Professional Plus 2007 on it.

    Office Professional Plus 2007 is a Volume Licensing edition of Office 2007 not authorized for sale to individuals, and it was installed with a Volume Licensing Key that was generated by a pirating program known as a "key generator" or keygen for short.  In other words, the Volume Licensing Product Key used to install this copy of Office was made up by a pirating program that generates Product Keys that can unlock software; this Product Key was never an official, valid Product Key issued by Microsoft.

    If you purchased this copy of Pro Plus thinking it was a retail license for Office 2007 Professional, you are probably the victim of counterfeit software.  Nongenuine/counterfeit copies of Office 2007 Professional Plus being sold as retail copies of Office 2007 Professional are all too common on the internet.

    IMO your first course of action should be to contact the seller of Office 2007 and inform them that you will be returning your software for a full refund because it is pirated software.  As an individual consumer, the seller should never have sold you a Volume Licensing edition of Office, and certainly should not have sold you any software with pirated "keygen" Product Keys.  DO NOT settle for getting another Product Key for Office that might work for a while---your seller has already cheated you once.

    Alternately, you can submit a piracy report by following the prompts that the OGA Notifications Utility is showing you, and please be sure to read the Office Genuine Advanatage FAQ to see if you qualify for discounted or complimentary replacements for your nongenuine Office software: 
    http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Monday, September 28, 2009 8:01 PM
    Monday, September 28, 2009 5:14 PM

All replies

  • Hello Andy525,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Right now your Dell Vostro 1520 computer has a nongenuine installation of Office Professional Plus 2007 on it.

    Office Professional Plus 2007 is a Volume Licensing edition of Office 2007 not authorized for sale to individuals, and it was installed with a Volume Licensing Key that was generated by a pirating program known as a "key generator" or keygen for short.  In other words, the Volume Licensing Product Key used to install this copy of Office was made up by a pirating program that generates Product Keys that can unlock software; this Product Key was never an official, valid Product Key issued by Microsoft.

    If you purchased this copy of Pro Plus thinking it was a retail license for Office 2007 Professional, you are probably the victim of counterfeit software.  Nongenuine/counterfeit copies of Office 2007 Professional Plus being sold as retail copies of Office 2007 Professional are all too common on the internet.

    IMO your first course of action should be to contact the seller of Office 2007 and inform them that you will be returning your software for a full refund because it is pirated software.  As an individual consumer, the seller should never have sold you a Volume Licensing edition of Office, and certainly should not have sold you any software with pirated "keygen" Product Keys.  DO NOT settle for getting another Product Key for Office that might work for a while---your seller has already cheated you once.

    Alternately, you can submit a piracy report by following the prompts that the OGA Notifications Utility is showing you, and please be sure to read the Office Genuine Advanatage FAQ to see if you qualify for discounted or complimentary replacements for your nongenuine Office software: 
    http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Monday, September 28, 2009 8:01 PM
    Monday, September 28, 2009 5:14 PM
  • Dan,

    Thanks for the advice, I have already e-mailed the selling company with no response as yet. I will report this to MS via the piracy link as this was brought of the internet from what appeared to be a genuine advert, I did wonder as the software was sent from China! but lookes and appeared genuine.

    Andy

    Tuesday, September 29, 2009 8:49 AM
  • Hello Andy525,

    Thanks for the update!

    Keep in mind that you might qualify for the discounted or complimentary replacement from Microsoft if you can't get satisfaction from the original seller.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, September 29, 2009 3:31 PM
  • Dan,

    I have submitted the privacy report and supplied the sellers website and e mail contact details. The seller has contacted me and supplied another with another key code for installing after I have downloaded a trial version from the USA webite, which might be hard for me as I'm in the UK.  I have not tried to undertake this. This to I have passed to the piracy dept. Via e mail.

    Andy 
    Wednesday, September 30, 2009 3:04 PM
  • Hello Andy525,

    This seems to be a favorite tactic of dishonest sellers.

    The OGA Notifier Utility caught them trying to cheat you by selling you a pirated copy of Office Professional Plus being passed off as a genuine retail license for Office Professional 2007.

    Caught with their pants down, the seller now wants you to download the trial from the Microsoft website, which admitedly does have the advantage of being guaranteed to be a genuine download.  But here's the rub.  All Office editions downloaded as trials from the Microsoft consumer website are retail licensed products, therefore the product key he has sent you, assuming it is a genuine product key, has to also be from a retail product.  The question is, who is the poor sod from whom the seller stole this product key?

    What he wants to do might actually work, and might work for a while.  The download will be genuine, and the product key might be genuine, either because it is a genuine retail product key copied from someone's genuine retail package, or because it is a keygen key that has not yet been "caught up to" by Microsoft's system.

    I would urge you to not accept the seller's offer of another product key, and continue to demand a full refund of all monies paid including all shipping costs.  You did not mention the sales venue, but if it was an online purchase or an auction site purchase, please let the seller know that if you are not fully refunded you will be pursuing your remedies to the fullest extent allowed by the site's buyer protection rules.  Not sure about the UK, but in the USA if you purchase something like this with a credit card, quite often the credit card company can offer some consumer protections as well.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, September 30, 2009 3:24 PM
  • Dan,

    A bit of advice please I am going to download from mircosoft a correct version of word but before I do this will I have to delete the pirate copy first if so will I lose all of my contacts, saved emails and word documents or are they filed seperately and can then be reused?.

    How will I clear the failed validation after I install the  correct version download. 

    Many thanks

    Andy

    Thursday, October 1, 2009 4:27 PM
  • Hi Andy,

      Your Word Docs and all other docs are saved (by default) in your Documents folder (unless you changed the save location) regardless they will remain if you uninstall the Non-Genuine Office.  I am not very knowlegable in where Outlook stores it's contacts and saved mails and such, but here are a few links that should help

    Backup Contacts: http://office.microsoft.com/en-us/outlook/HA011127411033.aspx?pid=CH062556111033

    Backup Email messages: http://office.microsoft.com/en-us/outlook/HA011030811033.aspx?pid=CH063564641033

    Help and How-to section of the Office site: http://office.microsoft.com/en-us/help/FX100485361033.aspx?pid=CL100605171033


    Hope that helps,
    Darin MS
    Friday, October 2, 2009 5:03 PM