Windows 7 Ultimate Retail not genuine? RRS feed

  • Question

  • I've had my copy of Windows 7 since feb 04 of this year and it's suddenly gone not genuine? I don't understand. I've installed every update as an when it came on including the wga check that came out months ago and it's been fine. I've not made any changes to hardware other than adding an extra hard drive. I'm really worried as I can't afford to be without my computer as I'm currently out-of-work.

    Diagnostic Report (1.9.0027.0):
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-FQRDR-WTPM7-J92GK
    Windows Product Key Hash: pxZD+cILdXVSPyTMa2qwKql8tDg=
    Windows Product ID: 00426-066-1738196-86238
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {668054E3-D2AB-461A-8D16-C4B7EF025E30}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{668054E3-D2AB-461A-8D16-C4B7EF025E30}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-J92GK</PKey><PID>00426-066-1738196-86238</PID><PIDType>5</PIDType><SID>S-1-5-21-2396035416-203591176-1373397014</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1204   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090311000000.000000+000</Date></BIOS><HWID>0FB93607018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: a0cde89c-3304-4157-b61c-c8ad785d1fad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00172-066-173819-00-2057-7600.0000-2572010
    Installation ID: 003900908270701114414565736064041954752192491531106044
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: J92GK
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 3
    Trusted time: 14/09/2010 01:49:57

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:14:2010 00:41
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:

    HWID Data-->

    OEM Activation 1.0 Data-->

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            031109        APIC1652
      FACP            031109        FACP1652
      HPET            031109        OEMHPET
      MCFG            031109        OEMMCFG
      OEMB            031109        OEMB1652
      DMAR            AMI        OEMDMAR
      OSFR            031109        OEMOSFR

    Please help me - I don't know what to do. I've phoned the activation line and it says I might be a victim of piracy - I'm going off my head here with worry.

    Tuesday, September 14, 2010 12:55 AM


All replies

  • The key that that was sold to you is a blocked MSDN key, please review the following sticky for more information. Sorry to tell you this. Windows will run in notification mode, MSE and other MS programs will not run. You will not lose access to your files but if you depend on MSE for virus protection then you will need to remedy the situation as quickly as possible.


    • Marked as answer by Darin Smith MS Tuesday, September 14, 2010 6:25 PM
    Tuesday, September 14, 2010 1:21 AM
  • Is there anything I can do to get my key either re-activated or another key issued?
    Tuesday, September 14, 2010 1:37 AM
  • Tuesday, September 14, 2010 1:44 AM
  • Unfortunately that's a little outside my price range by about all of it. I'm un-employed at the moment due to redundancy - Is there anything else I can do? I bought the software in good faith and it has passed all MS Genuine Advantage checks & updates until today for some reason.
    Tuesday, September 14, 2010 1:49 AM
  • You can reformat your hard drive and then "clean install" your previous operating system.
    Carey Frisch
    Tuesday, September 14, 2010 2:02 AM
  • Unfortunately it was a fresh build - There was no previous OS and I no longer have my old computer :(
    Tuesday, September 14, 2010 2:07 AM
  • Go to www.microsoft.com/genuine and attempt to validate. After the validation fails there will be an option to click on a link to reolve the issue. You should be presented with an opportunity to purchase a WGA kit at a reduced price. The license includes the normal support recieved with retail keys but is not transferable to another computer however the price is greatly reduced.

    That is the cheapest option to get genuine.

    Tuesday, September 14, 2010 3:50 AM
  • Hello CA3D-Tweak,

    The time zone in your mgadiag report tells us you are likely located in the UK.  If you purchased a packaged product and have genuine-looking physical materials, the information in this post may apply:  http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/4b6f01a4-4475-4e3b-a4e4-6ec921b785b8

    However, if you only purchased a product key from the seller and downloaded the installation files from Microsoft or elsewhere, then unfortunately you would have nothing to send to MS for evaluation.

    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Tuesday, September 14, 2010 12:19 PM