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Problem logging in with Authenticator App enabled

    Question

  • Chrome version 68.0.3440.106 (x64).

    My LiveID account has two factor authentication enabled. When I try to login, it does send notification to my Android Authenticator App to approve. I approved it but somehow the server never get the response.

    I tried to enter the OTP number, and then was told I cannot because I failed to type too many times.

    Seems the login system needs a bugfix and probably redesign. (Why would sending notification to App without reply count as 1 failed attempt? And if it's not the case it'd be even more scary, as I'm told I failed too many times even before I tried)


    • Edited by cheong00 Wednesday, August 29, 2018 10:00 AM Change thread title to reflect nature of problem
    Monday, August 27, 2018 10:31 AM

Answers

All replies

  • Just confirmed it works on IE11 on Win7 x64.
    Monday, August 27, 2018 10:33 AM
  • You can chat or email microsoft account support using the links at page bottom.

    https://support.microsoft.com/en-ae/help/12429

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.


    Monday, August 27, 2018 12:41 PM
    Moderator
  • I've not done anything, but apparently the issue is resolved now.
    Wednesday, August 29, 2018 3:40 AM
  • Was the message something like;

    The Microsoft account login server has detected too many repeated authentication attempts.

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.


    Wednesday, August 29, 2018 3:47 AM
    Moderator
  • Yes, it was.
    Wednesday, August 29, 2018 3:56 AM
  • I think it is caused by stale cached microsoft account credentials which may have eventually expired.

     

     



    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Wednesday, August 29, 2018 4:08 AM
    Moderator
  • No, I've never used that Chrome browser to login before so there would not be cached login info.

    Now think about this issue again, both time I login success, I have already had the Authenticator App opened in foreground when trying to login. So maybe it's not a browser problem, but more a problem related to how the Authenticator App react to the notification popup it spawned, and how the website decide whether the 2FA attempt is failed.



    • Edited by cheong00 Wednesday, August 29, 2018 4:16 AM
    Wednesday, August 29, 2018 4:13 AM
  • When this happens if you watch closely I think you'll see the logon attempt about 13 times in very fast succession which is where the too many repeated authentication attempts comes from.

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

    Wednesday, August 29, 2018 4:16 AM
    Moderator