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Counterfeit key - do I quality for Microsoft Genuine Office offer? RRS feed

  • Question

  • I was recently duped into purchasing a copy of Office 2007 Pro from an online store, only to be provided with a volume licensing key (which if I Google it appears all over the internet). I have reported this to Microsoft but have had no reply. Needless to say I have tried numberous times to contact the vendor with no success

     

    The key I was given is not accepted when I tried to install Office, so never get as far as online validation. Do I still qualify for a copy of Office Standard as part of the Microsoft Genuine Office offer? If so, how do I apply for it

     

    Many thanks

     

    Mike

    Tuesday, October 23, 2007 9:55 AM

Answers

  • Hello Mickey,

     

    We are sorry to hear about your experience. First how did you report this to Microsoft? Did you file a piracy report? If not please follow the directions here:  http://www.microsoft.com/genuine/ .  Next please click on Piracy located on the left side of the screen. Next you will see a link located in the upper right hand corner of your screen for reporting piracy.  Here is the link:  http://www.microsoft.com/piracy/reporting/default.aspx . 

     

    Also please provide me with the online source which you made the purchase, date, cost. Thank you.

     

     

    Stephen Holm, MS

    WGA Forum Manager

     

    Tuesday, October 23, 2007 6:11 PM
  • Hey Madmanbean,

     

    How are you? Please provide me with more exacting information. What are you refering about, the same company as the other posters in the thread? Please provide me with the link where your downloading the software. Microsoft does not authorize any other Web sites to offer downloads of Microsoft software. Some of these counterfeit downloads may include viruses or broken code. The only way to download genuine Microsoft software is through Microsoft.com.

    Keep in mind you are suppose to receive the Certificate oF Authenticity (COA) sticker, actual software disc. Please reference the site below for more information:

     

     

    1.  How To Tell

    http://www.microsoft.com/resources/howtotell/

     

    2. Piracy Webpage

    http://www.microsoft.com/piracy/

     

    Thank you Madmanbean for the update and looking forward to having more information. 

     

    Stephen Holm, MS

     

     

    Monday, November 12, 2007 11:24 PM
  • Madmanbean,

     

    Thank you for the update. I am glad to hear all your monies were refunded. This is very important. The reason I asked the questions were to see exactly what you were meaning. The thread was customers discussing a company where they had made purchases. As you I too am a customer and try putting myself in your spot while providing customer service as I would expect to receive. First I was trying to find out details then I would be better enabled to provide you with information. One of the websites I provided was piracy. This provides our customers a way to submit a piracy report. Should you qualify you would have received free software. Please forgive me but I did mean to show concern. 

     

    Take care and if we may be of assistance to you in the future regarding Windows Genuine Advantage please post again.

     

     

    Stephen Holm, MS

     

    Tuesday, November 13, 2007 12:06 AM

All replies

  • Hello Mickey,

     

    We are sorry to hear about your experience. First how did you report this to Microsoft? Did you file a piracy report? If not please follow the directions here:  http://www.microsoft.com/genuine/ .  Next please click on Piracy located on the left side of the screen. Next you will see a link located in the upper right hand corner of your screen for reporting piracy.  Here is the link:  http://www.microsoft.com/piracy/reporting/default.aspx . 

     

    Also please provide me with the online source which you made the purchase, date, cost. Thank you.

     

     

    Stephen Holm, MS

    WGA Forum Manager

     

    Tuesday, October 23, 2007 6:11 PM
  • Thanks for your prompt reply. I reported this to Microsoft via the report piracy online form on the Microsoft UK site on either Thursday 18 or Friday 19 October. I completed all the information requested together with details of the purchase

     

    The site I purchased the software from was http://www.exisoftware.co.uk/ and I was sent an email with the serial number and a link to the download from their site. I paid £31.99 on Wednesday 17 October. Before I placed the order I did email them to ask if I would get a legal license for the software since I did wanted to make sure I was getting it legally, and received a lengthly reply explaining that it was the full software, fully licensed and with a unique and legal license key, and explaining the reduced price was due to it being a digital download

     

    Many thanks

     

    Mike

    Wednesday, October 24, 2007 10:00 AM
  • Microsoft does not permit any non-Microsoft website (seller/reseller/distributor) to offer its software as a "digital download".  If a website does not offer an actual Microsoft CD, Certificate of Authenticity (COA), and Product Key, you can prudently assume the website is not selling "genuine" Microsoft software.

     

    Wednesday, October 24, 2007 4:28 PM
  • Mikey,

     

    Thank you for providing me with the information and I am glad you submitted a piracy report. I have shared this information with my supervisor. I may need more information from you and will let you know. Again thank you for taking the time and providing me with the information.

     

     

    regards,

     

    Stephen Holm ,MS

    OGA Forum manager

    Thursday, October 25, 2007 12:08 AM
  • Also filed a piracy report today after one of my customers bought a dodgy copy Office 2003 from the same website for £17.99

     

    www,exisoftware.co.uk is apparently registered to the convicted terrorist bomber "Khuram Shazad"

    Contact is via a Gmail account or mobile phone. Reviews on the site are probably fake, as is the address that was given (now removed from site)

    ExiSoftware.Inc
    Kingfisher Business Park
    Hawthorne Road
    Liverpool L20 6PF

     

    This postal code is actually for

    Zanza Healthcare Ltd.
    Unit A1 Kingfisher Business Park , Bootle, L20 6PF
    Tel: 0151-922-4640

     

    They have been informed of this and have reported it to the police.

     

    More information can be found here

    http://forums.moneysavingexpert.com/showthread.html?t=560404&page=1

    and here

    http://www.dvd.reviewer.co.uk/forums/thread.asp?Forum=222&Thread=690060

    and here

    http://www.pcadvisor.co.uk/forums/index.cfm?action=showthread&threadid=301151&forumid=13

    several people saying they have reported it to Microsoft but heard nothing. It seems the only way to track those responsible may be through the paypal account they use to collect the funds

     

    Saturday, November 3, 2007 3:30 AM
  • Tox!c,

     

    Thank you very much for the additional information information. Previously I had forwarded this information up our channels after the previous person had posted this information. I may post back with you as we may need to contact you but am not sure @ this point. Again thank you for the information :-).

     

    Regards,

     

    Stephen Holm, MS

    WGA and OGA Forum Manager

    Wednesday, November 7, 2007 11:46 PM
  •  

    Stephen

     

    Although it seems as though this is being progressed, my original question has not been answered - do I qualify for the Microsoft Genuine Office offer since the serial number I was given does not let me past the first screen of the Office install, even before the genuine advantage check has been performed

     

    If I do qualify please let me know how I should proceed to take advantage of the offer - if not I will have to use something like OpenOffice since I can't afford to pay for Office 2007 again

     

    Many thanks

     

    Mike

    Thursday, November 8, 2007 11:38 AM
  • Mikey,

     

    You should be able to purchase the Office Genuine Kit. Please visit http://www.microsoft.com/genuine. Please validate Office by locating the "Validate Office" button in the upper right hand corner of your monitor. A screen will appear should appear when you fail validation providing you with the opportunity to purchase the Office Genuine Kit. Please let me know if this happens. 

     

    Also you can file a piracy report also by visiting http://www.microsoft.com/piracy/.  Please let me know if you need further assistance.  Thank you Mikey and have a great day.

     

     

    Stephen Holm, MS

     

    Thursday, November 8, 2007 9:27 PM
  • http://www.exisoftware.co.uk website is down since today (was still running yesterday)

    They now seem to be trading from http://www.esoftwareworld.com same layout, same products, same prices, same method of delivery.

     

    It seems they haven't hidden their whois info this time

    registrant-firstname:            Shawn
    registrant-lastname:             Fanning
    registrant-organization:         eSoftwareWorld Ltd
    registrant-street1:               66 Bower Street
    registrant-street2:               Pilgrims House
    registrant-pcode:                 MK40 3RE
    registrant-state:                  BDF
    registrant-city:                    Bedford
    registrant-ccode:                 GB
    registrant-phone:                 +44.123477297891x25
    registrant-email:                  esoftwareworld@googlemail.com

     

    Friday, November 9, 2007 12:40 PM
  • Tox!c,

     

    Thank you very much :-).  I will forward this information.

     

    Stephen Holm, MS

    Friday, November 9, 2007 4:06 PM
  •  

    I am on the trail of this guy too and it seems that each domain name he registers is in the name of someone famous.. Shawn Fanning was the guy behind Napster!!

     

    I did last night contact 1 on 1 and explained what was going on and am pleased to see his site is suspended!

    Also spoke to paypal who noted what I had said and they let on he also runs en ebay shop..cannot find that though as if so then they would shut that down too!

    Sunday, November 11, 2007 11:03 AM
  • Haven't found him on ebay but his new site appears as a sponsored link.

    http://www.esoftwareworld.com

     

    I did find this one through another ebay sponsored link

     

    http://www.softwarecds.co.uk

    Office 2007 enterprise £29.95

    Windows Vista Ultimate 32bit £24.95

     

    Registered to a Mike Coyne in January 2006

     

    Lots of OEM software available on ebay as well

    Sunday, November 11, 2007 10:05 PM
  •  

    funnily enough after all my complaints last night and today I have now received a link for my software downlaod!!

    still downloading as I write this..250MB!!

     

    also funnily enough I have also had a refund notiification from paypal at about the same time!!

     

    Looks like we have, between us, caused something to happen..Will report back when I know of the software works!!

     

     

    Sunday, November 11, 2007 10:30 PM
  • Hey Madmanbean,

     

    How are you? Please provide me with more exacting information. What are you refering about, the same company as the other posters in the thread? Please provide me with the link where your downloading the software. Microsoft does not authorize any other Web sites to offer downloads of Microsoft software. Some of these counterfeit downloads may include viruses or broken code. The only way to download genuine Microsoft software is through Microsoft.com.

    Keep in mind you are suppose to receive the Certificate oF Authenticity (COA) sticker, actual software disc. Please reference the site below for more information:

     

     

    1.  How To Tell

    http://www.microsoft.com/resources/howtotell/

     

    2. Piracy Webpage

    http://www.microsoft.com/piracy/

     

    Thank you Madmanbean for the update and looking forward to having more information. 

     

    Stephen Holm, MS

     

     

    Monday, November 12, 2007 11:24 PM
  • Well the Update is that I have had a full refund from Paypal and it was not Micosoft software that I tried to purchase. Seems to me that your response is more about copyright infringments (which my posting was not about) than people actually being ripped off.

     

    I am sorry to say this but I do feel your response shows little or no concern as to any financial loss that I or indeed others may have suffered but is solely related to any infringments of copyright. That was not the purpose of my post.

     

    I respect and admire all that Microsft do and am happy to say that all my software is genuine and registered and feel that your comments on this bb are not really needed as this thread was started to alert people to a possible scam rather than the piracy of software.

     

    In fact I have just read through the posts for this thread and all are related to getting thier software at whatever price they paid and had they done so they would not have posted here.

    Monday, November 12, 2007 11:37 PM
  • Madmanbean,

     

    Thank you for the update. I am glad to hear all your monies were refunded. This is very important. The reason I asked the questions were to see exactly what you were meaning. The thread was customers discussing a company where they had made purchases. As you I too am a customer and try putting myself in your spot while providing customer service as I would expect to receive. First I was trying to find out details then I would be better enabled to provide you with information. One of the websites I provided was piracy. This provides our customers a way to submit a piracy report. Should you qualify you would have received free software. Please forgive me but I did mean to show concern. 

     

    Take care and if we may be of assistance to you in the future regarding Windows Genuine Advantage please post again.

     

     

    Stephen Holm, MS

     

    Tuesday, November 13, 2007 12:06 AM
  • www.esoftwareworld.com is still up and running as @ 19.47 GMT on the 27/11/07

     

    Domain Info from Whois below.

     

    domain:                          esoftwareworld.com
    created:                         29-Oct-2007
    last-changed:                    29-Oct-2007
    registration-expiration:         29-Oct-2008

    nserver:                         ns59.1and1.co.uk
    nserver:                         ns60.1and1.co.uk

    status:                          CLIENT-TRANSFER-PROHIBITED

    registrant-firstname:            Shawn
    registrant-lastname:             Fanning
    registrant-organization:         eSoftwareWorld Ltd
    registrant-street1:              66 Bower Street
    registrant-street2:              Pilgrims House
    registrant-pcode:                MK40 3RE
    registrant-state:                BDF
    registrant-city:                 Bedford
    registrant-ccode:                GB
    registrant-phone:                +44.123477297891x25
    registrant-email:                esoftwareworld@googlemail.com

     

    Dodger

    Big Smile  Enjoy

    Tuesday, November 27, 2007 7:49 PM
  • It is still runnung!!

    eXiSoftware.co.uk

     

    I was lucky to search why the software were cheap and found this thread.

    The website is a google.co.uk sponsored link.

     

    Friday, December 7, 2007 3:16 AM
  • I must admit I find the advice from Microsoft regarding the validity of online digital downloads very misleading, particularly regarding the advice that the purchase is not likely to be valid if there is no COA or original installation discs

     

    I recently received details of an Office 2007 offer directly from Microsoft on one of their newsletters, which was for a download of Office 2007 Ultimate edition for a significanlty reduced charge for registered students. My partner, who is a student,  purchased this as a digital download, and did not get a Certificate of Authenticity OR a copy of the original discs (I had to burn the installation file to a CD myself), and before anyone asks, yes this was a legit purchase directly from Microsoft

    Wednesday, December 12, 2007 12:08 PM