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WGA decides XP OS not-genuine after 1 year of testing? RRS feed

  • Question

  • Hi,

     

    After running my XP Professional for 1 year, WGA has decided that it's no longer genuine, even though it's been validating it since it was installed about 1 year ago with no porblems.

     

    The report:

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-X9QRG-J4B2Y-GR2TT
    Windows Product Key Hash: e4v9dTiQqKvmnq/BmmK2cLi6jqE=
    Windows Product ID: 55274-640-2449187-23555
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {3DCAB74A-F068-4F5E-91E1-338C43AFEB40}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3DCAB74A-F068-4F5E-91E1-338C43AFEB40}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-GR2TT</PKey><PID>55274-640-2449187-23555</PID><PIDType>1</PIDType><SID>S-1-5-21-1417001333-920026266-1343024091</SID><SYSTEM><Manufacturer>VIA Technologies, Inc.</Manufacturer><Model>VT8367-8235</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20030508000000.000000+000</Date></BIOS><HWID>18B93B5F0184206B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>A6B8A384D60F070</Val><Hash>jVNU+pCRT3l9SlaV/rvS77vgkyY=</Hash><Pid>70141-056-9939336-56715</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    The software is Windows XP Professional, comes in a retail box with COA stuck on the box, not OEM, no manufacturers name anywhere.  The CD in the box is a border-to-border hologram MS CD.

     

    I already called MS.  The call centre person told me that my software is now (all the sudden, after 1 year) not genuine, and I am just supposed to take their word for it, and pay them $200+ to fix it.  So in response I spent some time today deciding whether to choose SuSE or Red Hat for my future life.  I haven't decided yet; but there is still a faint hope that this issue will be resolved satisfactorily.

     

    Is there any way of solving this problem without having to fork out $200+ for a new Windows OS please? 

     

    Thank you.

     

    Rob

    Tuesday, December 25, 2007 12:15 AM

Answers

  • Hello Fame,

     

            Curious where did you purchase this Windows version which is currently installed on your machine? The diagnostic results indicate you have Windows XP Professional Volume Licensing version currently installed.  I would like to help you with this issue and I have a couple questions to ask. This will help point me in a direction which I may offer further assistance. 

     

    a.       Did you purchase the computer brand new, used, @ an auction, off the internet or how?

     

    b.       Is the computer a commercial built system or was the system custom built by a local shop? 

     

    c.        Do you have all the original software which was originally installed on the computer @ the time of purchase?

     

    d.      Last has the computer ever been turned in for repairs? 

     

    Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue. We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation.  Unfortunately, the product key used to install Windows XP Professional is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

     

           If you want to keep Windows XP Pro installed on the computer, then your best option is to participate in the Genuine Windows Offer and purchase a WGA Kit for $149 USD.  You will be emailed a Product Key that can be used immediately for your currently non- genuine installation of XP Pro, and then about 2-3 weeks later you will receive a genuine Microsoft Windows XP Pro full retail CD and COA, which you can use to do a clean installation (recommended).  Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

        First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. You may be eligible for free software if you have high quality counterfeit discs as illustrated here:

    http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.  

     

     

    Thank you,

     

    Stephen Holm, MS
    WGA Forum Manager

     

    Thursday, December 27, 2007 12:04 AM

All replies

  • Hello Fame,

     

            Curious where did you purchase this Windows version which is currently installed on your machine? The diagnostic results indicate you have Windows XP Professional Volume Licensing version currently installed.  I would like to help you with this issue and I have a couple questions to ask. This will help point me in a direction which I may offer further assistance. 

     

    a.       Did you purchase the computer brand new, used, @ an auction, off the internet or how?

     

    b.       Is the computer a commercial built system or was the system custom built by a local shop? 

     

    c.        Do you have all the original software which was originally installed on the computer @ the time of purchase?

     

    d.      Last has the computer ever been turned in for repairs? 

     

    Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue. We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation.  Unfortunately, the product key used to install Windows XP Professional is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

     

           If you want to keep Windows XP Pro installed on the computer, then your best option is to participate in the Genuine Windows Offer and purchase a WGA Kit for $149 USD.  You will be emailed a Product Key that can be used immediately for your currently non- genuine installation of XP Pro, and then about 2-3 weeks later you will receive a genuine Microsoft Windows XP Pro full retail CD and COA, which you can use to do a clean installation (recommended).  Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

        First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. You may be eligible for free software if you have high quality counterfeit discs as illustrated here:

    http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.  

     

     

    Thank you,

     

    Stephen Holm, MS
    WGA Forum Manager

     

    Thursday, December 27, 2007 12:04 AM
  • Hi Stephen,

     

    Thanks for your reply,

     

    I bought the OS from eBay as a shrink-wrapped brand new retail box of MS Windows XP Professional with COA attached (I bought 2 retail boxes, and I have the proof of purchase details). 

     

    I installed the OS myself from scratch, on a new HD, with a new partition. 

     

    No one has repaired or upgraded my computer except me. 

     

    "...Volume Licenses... are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer."

    It clearly states on the box "For PCs with Windows 95 or earlier, or PCs without Windows".

     

    Nowhere on the box does it say anything about VLK. 

     

    The CD inside the box has a border-to-border MS hologram.

     

    Can I get a "high quality counterfeit" exchange from MS in the circumstance that I have mentioned please? 

    If so, what do I need to send MS please?

     

    Thank you,

     

    fame78

    Friday, December 28, 2007 8:28 AM
  • Fame78,

     

    Please provide the information requested below

     

    A.  The mgadiag utility is reporting that this Product Key was used to install your current installation of XP Pro:

    *****-*****-X9QRG-J4B2Y-GR2TT

     

    Have a look at the yellow/orange sticker that is affixed to the inner CD-holder folder that came in your retail box.  Is this same PK printed on the sticker?

     

     

    B.  Insert the XP Pro CD that came in the retail box you purchased into your computer and navigate to the \i386 folder on the CD.  Locate the file named "setupp.ini" which is a small text file with a few lines of text.

     

    Please copy and paste the last two lines of text of the setupp.ini file into your response to this post.

     

     

    C.  Take a VERY close look using a magnifying glass at the XP CD you received, particularly at the outer edge of the hologram on the CD and the silver band that encircles the center hole.  Are either the hologram, or the silver band, or both, labels affixed to the top and/or bottom surface of the CD, or are they actually embedded within the plastic of the CD?

    Friday, December 28, 2007 2:20 PM
  • Fame,

     

    Please file a piracy report @ http://www.microsoft.com/piracy . As far as you qualifying for the replacement copy I can not make that determination. 

     

    Curious can you provide me with the following information: persons name, ebay alias (handle they go by), email address, telephone number, website for the person whom you purchased this from? In turn I will try and assist from myside. 

     

     

    Thank you,

     

     

    Stephen Holm, MS

     

    Friday, December 28, 2007 6:15 PM