locked
Urgent: MSCRM 2011 Outlook Client does not connect to Office 365 MSCRM Online RRS feed

  • Question

  • Hi Tech Friends,

    I have Outlook Client for MSCRM 2011 installed. It works fine for live ID MSCRM Online accounts. But when I try to connect to new MSCRM Online accounts which use Office 365, I get below error. My credentials are correct. But it does not connect at all. I have also tried restarting Windows Live Sign In Assistant Service. But it did not help.

    ---------------------------
    Microsoft Dynamics CRM
    ---------------------------
    Cannot connect to Microsoft Dynamics CRM server because we cannot authenticate your credentials. Check your connection or contact your administrator for more help.
    ---------------------------
    OK  
    ---------------------------


    -Jai

    Thursday, December 20, 2012 4:06 AM

Answers

  • I raised Microsoft support request and got it resolved.

    For some reason it does not work if we type the Office 365 URL. Instead I had to select "MSCRM Online" option from drop down. With this change it worked.

    However, typing URL works for liveid based MSCRM Online instances.


    -Jai

    Tuesday, January 1, 2013 8:50 AM

All replies

  • Hello Jai,

    What Rollup is installed on your client?

    Try to install the latest one and perform attempt again.


    Freelance Developer for Dynamics CRM 4.0/2011

    Thursday, December 20, 2012 7:31 AM
    Moderator
  • Thank you very much Andrii.

    You are very helpful :).

    I will update the results shortlly.


    -Jai

    Friday, December 21, 2012 4:53 AM
  • I installed Roll Up 11.

    Still the problem is same :(.

    Below is the error message. I am giving correct credentials as I am able to login from the IE.

    [Window Title]
    Microsoft Dynamics CRM

    [Content]
    Cannot connect to Microsoft Dynamics CRM server because we cannot authenticate your credentials. Check your connection or contact your administrator for more help.

    [Expanded Information]
    Logon failed because credentials are invalid
       at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()
       at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)

    [^] Details  [OK]

    [Footer]
    View the Log File


    -Jai

    Friday, December 21, 2012 5:19 AM
  • I installed Roll Up 11.

    Still the problem is same !

    Below is the error message. I am giving correct credentials as I am able to login from the IE.

    [Window Title]
    Microsoft Dynamics CRM

    [Content]
    Cannot connect to Microsoft Dynamics CRM server because we cannot authenticate your credentials. Check your connection or contact your administrator for more help.

    [Expanded Information]
    Logon failed because credentials are invalid
       at Microsoft.Crm.Outlook.ClientAuth.PassportAuthProvider`1.SignIn()
       at Microsoft.Crm.Outlook.ClientAuth.ClientAuthProvidersFactory`1.SignIn(Uri endPoint, Credential credentials, AuthUIMode uiMode, IClientOrganizationContext context, Form parentWindow, Boolean retryOnError)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode, Form parentWindow, Credential credentials)
       at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.InternalLoadOrganizations(OrganizationDetailCollection orgs, AuthUIMode uiMode, Form parentWindow)

    [Footer]
    View the Log File


    -Jai

    Friday, December 21, 2012 5:25 AM
  • Hi,

    Try the following:

    1.Install the Microsoft Online Services Sign-in Assistant and try again.

    http://www.microsoft.com/en-us/download/details.aspx?id=28177

    2.On the client machine, please make sure the date/time and time zone is accurate. Time difference no more than 1 minute.

    3.Please open IE, go to tools=>internet options=>Security tab=>TrustedSites=>Sites=>Add the following URLs, then try again

    https://*.dynamics.com

    https://*.live.com

    4. If it still failed. Please

    1. Clean IE cache.
    1. Clean temp      files (using the environment variable %temp%).
    1. Delete Generic      Credential
      1. In       Run, type “control keymgr.dll”.
      1. Go       to Generic Credential, hits on menu drop down, so 'Remove from vault'.
      1. Repeat       steps a. e b. for all generic credentials.

    Wilson

    Friday, December 21, 2012 7:16 AM
  • Hi Wilson,

    I tried all above steps. Still no change! Live ID based MSCRM online accounts connect perfectly fine. But Office 365 based MSCRM Online accounts dont connect. I still get the same error message. May be I should raise a MS support ticket?


    -Jai

    Friday, December 21, 2012 11:13 AM
  • Are you using Windows 8? If so, this post may help.

    Neil.


    Neil - My CRM Blog

    Friday, December 21, 2012 11:54 AM
  • I am using Windows 7 with MSCRM 2011 For Outlook 2010. As stated earlier, I have problem connecting to Office 365 only.

    Steps I have tried: Installing Live Assistant latest (link given above), Installing Rollup 11 for Client, restarting services, and other steps mentioned above.

    Result: No change so far. It continues to work for LiveId MSCRM Online and does not work for Office 365. The error message is the same.


    -Jai

    Friday, December 21, 2012 12:02 PM
  • Hi Jai,

    Are you able to login Office 365 based account through IE?

    Please try to login https://portal.microsoftonline.com

    Wilson.

    Thursday, December 27, 2012 5:13 AM
  • I raised Microsoft support request and got it resolved.

    For some reason it does not work if we type the Office 365 URL. Instead I had to select "MSCRM Online" option from drop down. With this change it worked.

    However, typing URL works for liveid based MSCRM Online instances.


    -Jai

    Tuesday, January 1, 2013 8:50 AM
  • Hi What url did you type in?

    I have tried to use disco url https://disco.crm4.dynamics.com but not working.

    Tuesday, March 19, 2013 12:51 PM