We have been using a 12 user Volume Licence for Windows XP for many years. Last week, one of the users reported a Non Genuine message, black desktop and continuing notifications that their Windows installation was not genuine.
I've MGADiag tool on that PC as well as a number of others that use the same VLK and they all report the Validation Status as Blocked VLK. However, none of those are reporting any other notifications, or black desktops etc.
We have 12 users using this VLK at present, but it was previously used on a number of now defunct PCs. Could this be that we have exceeded the maximum number of users and this is the reason why the VLK is blocked?
I can't see any other reason why this VLK is now not valid.
If I can find our Certificate of Authenticity, is there anyway I can correct this issue.
Below is the report from the initial PC reporting the problem:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Blocked VLK
Validation Code: 3
Cached Validation Code: N/A
Windows Product Key: *****-*****-HXRPJ-FTTFR-92WVM
Windows Product Key Hash: JP/Z//e2vMHfNH8L+7zvt4nIYYs=
Windows Product ID: 55274-640-5702086-23701
Windows Product ID Type: 1
Windows License Type: Volume
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {72569A95-C493-4B54-8619-BE1C1301C4A1}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A
Version: N/A
Windows XP Notifications Data-->
Cached Result: 3
File Exists: Yes
Version: 1.9.40.0
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: Microsoft
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Visio Professional 2003 - 100 Genuine
Microsoft Office Professional Edition 2003 - 117
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 7E90FEE8-169-80004005_B4D0AA8B-587-80004005_025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{72569A95-C493-4B54-8619-BE1C1301C4A1}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-92WVM</PKey><PID>55274-640-5702086-23701</PID><PIDType>1</PIDType><SID>S-1-5-21-1078081533-448539723-1801674531</SID><SYSTEM><Manufacturer>Dell
Inc. </Manufacturer><Model>Dell DM061 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.
</Manufacturer><Version>2.2.1 </Version><SMBIOSVersion major="2" minor="3"/><Date>20070323000000.000000+000</Date></BIOS><HWID>5B7A3BA701846076</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS
Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File
Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product
GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>735499D1B1C3D00</Val><Hash>wHOI9kiDBEdplOJ7Gpj4GMjK1sA=</Hash><Pid>72085-640-6825374-55007</Pid><PidType>14</PidType></Product><Product
GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>117</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>675630C9EEC576E</Val><Hash>qfSUl0xafdOrk688ARJkZZpK6hs=</Hash><Pid>70145-OEM-5795135-62405</Pid><PidType>5</PidType></Product></Products><Applications><App
Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11"
Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/><App
Id="51" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>
Licensing Data-->
N/A
Windows Activation Technologies-->
N/A
HWID Data-->
N/A
OEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 1A9BE:Dell Inc|1A9BE:Microsoft Corporation
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005
OEM Activation 2.0 Data-->
N/A
